John Rathbone
Chorleywood,UK
Summary
An accomplished knowledge management professional with over 25 years' experience in knowledge strategy, content creation and curation, and sales enablement. I have strong skills in stakeholder communication, dealing with complexity, and collaborative leadership to drive business success. I am proficient in database management and content management systems, including SharePoint, with a proven ability to adapt to change. Willing to take on challenging new roles harnessing interpersonal skills, collaboration and problem-solving, and driven to deliver high-quality service and consistent results.
Overview
28
28
years of professional experience
Work history
Global Government & Infrastructure Sales Enablement
EY
London
10.2019 - 11.2025
- Directed global sales enablement team for Government and Infrastructure sector, enhancing market impact.
- Coordinated international team across UK, Poland, India, and Argentina to support leadership growth strategies.
- Executed outreach programmes to connect strategic accounts with global priorities and activate targeted growth campaigns.
- Convened over 10 sector-focused communities to facilitate collaboration and share knowledge addressing client challenges.
- Provided urgent support to leaders and pursuit teams in need of relevant content for proposals and presentations.
- Created go-to-market materials, including sales toolkits, leveraging project experiences for lead generation.
- Led knowledge management processes and managed global knowledge platform to enhance industry insights.
- Contributed to annual case study submissions for Analyst rankings, reinforcing EY's government practice leadership.
Global Financial Services Knowledge Manager
EY
London
01.2015 - 10.2019
- Delivered strategic knowledge initiatives across financial services business, enhancing services for over 35,000 practitioners.
- Collaborated with FS Knowledge Leaders to lead key programmes and initiatives effectively.
- Served as FS knowledge representative on leadership teams and working groups, influencing decision-making processes.
- Coordinated development of mobile app, facilitating rapid connections to expertise across firm, launching successfully in June 2018.
- Unified geographically disparate knowledge activities under a single programme to streamline client engagement processes.
- Managed migration of 7,000 high-value knowledge assets into new firm-wide knowledge base, improving content accessibility.
- Established tailored governance approach for enterprise knowledge platform, increasing engagement from business functions and enhancing value.
- Led FS PMO team in coaching knowledge managers on responsibilities regarding transformation and new technologies.
Global Knowledge Leader, Enterprise Risk Services
Deloitte
London
09.2011 - 12.2014
- Led global knowledge initiatives for Enterprise Risk Services, supporting 14,000 practitioners across USA, Canada, and India.
- Developed knowledge management strategy in collaboration with Global ERS leadership to align with business objectives.
- Designed and launched Global ERS knowledge portal, enhancing content management architecture within SharePoint.
- Redesigned news management system to facilitate web-based distribution of latest insights and resources.
- Rolled out global profile tool to connect practitioners and highlight skills and experiences effectively.
- Created case studies demonstrating tangible business impact from the global profile tool to promote adoption.
- Contributed to Global Knowledge Services Executive team, implementing knowledge sharing strategies across service lines.
Knowledge Manager, UK Audit & Enterprise Risk
Deloitte
London
03.2010 - 09.2011
- Collaborated with UK ERS leadership to develop and implement knowledge strategy for enhanced asset reuse.
- Redesigned SharePoint-based UK Centre of Excellence as best practice database for Enterprise Risk Services.
- Established proposition portal for Risk Advisory initiatives, facilitating new project support.
Business Development Manager
Agilisys
London
01.2003 - 01.2010
- Executed strategic IT consultancy projects for public and private sector clients, including London Borough of Hammersmith & Fulham, The Economist Group, and AOL.
- Managed tourism sector accounts valued at approximately £1.2 million annually, collaborating with One North East RDA and Southwest Tourism RTB to enhance regional online presence.
- Established ISO 9001 certified bid management process, securing multi-million-pound contracts across healthcare, tourism, and financial services sectors.
- Led core team while coordinating ad-hoc teams for bids and knowledge management initiatives.
- Developed case studies and marketing collateral for bids, presentations, and campaigns.
- Redesigned corporate website (www.agilisys.co.uk) by partnering with designers and developers to produce compelling content and promotional material.
- Enhanced client engagement through strategic consulting and IT service delivery in various sectors.
Knowledge and Research Manager
Netdecisions
London
08.2000 - 01.2003
- Developed KM strategies for harvesting, publishing and promoting best practice across the organisation, including online submissions and newsletters.
- Developed and managed company intranet, including bespoke knowledge management system developed internally.
- Developed and managed offshore team of 12 researchers based in Mumbai providing industry trackers, company profiles, executive profiles and bespoke research.
- Responsible for procuring and managing key research sources, including Reuters/Factiva and Butler Group.
- Netdecisions was an innovative global technology services start-up that served and created digital businesses.
Knowledge Business Analyst London
EY
London
07.1998 - 08.2000
- Supported audit activities and delivered IT consultancy as Business Analyst in E&Y's Information Systems Assurance & Advisory Service.
- Served as Deputy to UK Knowledge Manager, promoting knowledge sharing across organisation.
- Designed and developed new intranet for UK practice, enhancing access to key documentation.
- Contributed to IT audit teams, providing assurance for projects such as Y2K risk assessment.
- Specialised in data analysis and report interpretation, essential for client presentations.
- Conducted client interviews and captured information for comprehensive reporting.
- Engaged with clients including British Airways, Ladbrokes, and 3i to address specific needs.
Researcher, Environmental Change Unit
Oxford University
Oxford
01.1998 - 07.1998
- Executed data analysis on significant EU strategic study regarding energy efficient lighting, shaping subsequent policy on utilisation and promotion of energy saving technologies.
Education
Doctor of Philosophy - Epidemiology
Oxford University
Oxford 09/1993 - 07/1998
M.A - Geography (Honours)
Edinburgh University
Edinburgh 01.1989 - 01/1993
A-Levels -
York Sixth Form College
York 01.1987 - 01/1989
Skills
- Knowledge management
- Strategic planning
- Leadership
- Stakeholder communication
- Dealing with complexity
- Collaborative leadership
- Database management
- Sharepoint
- Content management systems
- Project Management
- Adapting to change
Websites
References
References will be supplied on request.
Personal
Nationality: British, Location: London, Marital Status: Married, Interests: Road cycling, writing and performing music, travel.
Affiliations
- Music composition and production
- Live music performance
- Cycling (Road and gravel)
References
References available upon request.
Timeline
Global Government & Infrastructure Sales Enablement
EY
10.2019 - 11.2025
Global Financial Services Knowledge Manager
EY
01.2015 - 10.2019
Global Knowledge Leader, Enterprise Risk Services
Deloitte
09.2011 - 12.2014
Knowledge Manager, UK Audit & Enterprise Risk
Deloitte
03.2010 - 09.2011
Business Development Manager
Agilisys
01.2003 - 01.2010
Knowledge and Research Manager
Netdecisions
08.2000 - 01.2003
Knowledge Business Analyst London
EY
07.1998 - 08.2000
Researcher, Environmental Change Unit
Oxford University
01.1998 - 07.1998
M.A - Geography (Honours)
Edinburgh University
01.1989 - 01/1993
A-Levels -
York Sixth Form College
01.1987 - 01/1989
Doctor of Philosophy - Epidemiology
Oxford University
09/1993 - 07/1998