Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Powlesland

Lincoln,Lincolnshire

Summary

Reliable and customer focused individual with hands-on experience in fast-paced retail and hospitality environments. I am skilled in high-volume customer service, till operation, stock replenishment, and always maintaining the highest standard possible under pressure. A dependable team player with passion for working hard and always giving 100%.

Overview

4
4
years of professional experience

Work History

Crew Member

Popeyes UK
Lincoln
10.2025 - Current
  • Collaborated with team members to maintain seamless service during peak times, highlighting commitment to teamwork.
  • Resolved customer complaints with empathy and professionalism, ensuring swift resolution and customer satisfaction.
  • Provided high-level customer service by going the extra mile to identify and cater to customer needs.
  • Conducted training for new crew members on job duties and service excellence standards, enhancing team performance and service quality.

Events Assistant

The Black Peppermint
Lincoln
05.2025 - 08.2025
  • Delivered customer service excellence by promptly filling guest orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
  • Engaged with guests during events, providing personalised service that enhanced the dining experience.
  • Wiped down surfaces, cleaned cookware and sanitised utensils to meet health and safety standards.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.

Retail Worker

Tesco Extra
Lincoln
11.2023 - 01.2024
  • Maintained excellent customer satisfaction by going the extra mile.
  • Managed till operations and payment processing, providing change, receipts and packing bags.
  • Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.

Retail Worker

Smyths Toys Superstores
Lincoln
10.2022 - 01.2023
  • Replenished items and organised displays to keep stock looking professional.
  • Handled customer enquiries, providing prompt responses to questions about products and services.
  • Resolved customer complaints calmly and professionally, providing mutually-beneficial resolutions.

Education

A-Levels - Construction Engineering

Lincoln College
Lincoln
01-2025

GCSEs -

Lincoln Castle Academy
Lincoln
01-2021

Skills

  • Customer service
  • Time management
  • Multitasking efficiency
  • Communication excellence
  • Employee training
  • Team collaboration

Timeline

Crew Member

Popeyes UK
10.2025 - Current

Events Assistant

The Black Peppermint
05.2025 - 08.2025

Retail Worker

Tesco Extra
11.2023 - 01.2024

Retail Worker

Smyths Toys Superstores
10.2022 - 01.2023

A-Levels - Construction Engineering

Lincoln College

GCSEs -

Lincoln Castle Academy
John Powlesland