JOHN OLOTUAH
Derby,Derbyshire
Summary
Organised Virtual Assistant specialising in streamlining administrative tasks and enhancing productivity. Dedicated professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines. Consistently improved client satisfaction by providing timely and accurate support, contributing to smoother operations and more focused business growth.
Overview
8
8
years of professional experience
Work history
Virtual Assistant
Opt Designs Ltd
Remote
01.2021 - 07.2025
- Managed complex calendars and scheduling for multiple executives ensuring efficient time management.
- Coordinated travel arrangements including flights, accommodations, and itineraries for business trips.
- Developed and maintained comprehensive filing systems to enhance document retrieval and storage efficiency.
- Assisted in preparation of presentations and reports, ensuring accuracy and adherence to company standards.
- Liaised with clients and stakeholders to address inquiries and provide exceptional customer service.
- Streamlined communication processes by implementing project management tools and software solutions.
- Facilitated virtual meetings by managing logistics and ensuring all participants had necessary materials.
- Prepared detailed reports using MS Office Suite for informed decision making by superiors.
- Streamlined communication by managing emails and scheduling meetings.
Virtual Assistant
Borough Care Limited
Stockport
01.2023 - 08.2025
- Ensured timely completion of tasks through vigilant follow-ups with team members.
- Attended various meetings, taking notes, drafting and distributing minutes and actioning recommendations as required.
- I managed calls daily with external customers and stakeholders.
- Provided administrative support to the team, ensuring smooth operations.
- Managed databases to ensure accurate record keeping.
- Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
- Drafted documents and reports for management review.
- Created expense reports with matching receipts.
- Performed regular maintenance tasks, including system updates.
- Assisted with the onboarding new users, including system configuration and account setup.
Customer Service Advisor
Funbiz Agro Limited
Hybrid
01.2018 - 12.2023
- Mentored junior advisors on best practices for handling challenging customer interactions.
- Provided detailed information about products and services to potential customers.
- Designed training programmes for enhanced team performance.
- Conducted regular meetings with staff, boosted morale and productivity levels.
- Managed complex customer issues to successful resolution.
- Strengthened client relationships with clear communication and problem-solving skills.
- Assisted customers in product selection to boost sales.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Enhanced brand loyalty, provided excellent service at all times.
- Handled high volume of calls daily for faster issue resolution.
- Exceeded KPI targets when providing customer support via phone, email and chat.
Remote IT Support Technician
Christed Home Health Services
Burke VA, US
01.2020 - 12.2024
- I provided remote IT support to employees in a fast-paced office environment.
- I provided exceptional customer service to clients daily through email and live chat resolving inquiries and complaints promptly.
- I collaborated with cross-functional teams to address customer issues and improved service delivery.
- I assisted in the setup and configuration of user accounts, email, and software applications.
- Provided technical support to users by diagnosing hardware and software issues.
- Assisted in implementation of new IT systems, ensuring minimal disruption to daily operations.
- Facilitated remote troubleshooting sessions to resolve user concerns efficiently and effectively.
- Trained new staff on IT systems and support procedures to ensure consistency in service.
- Conducted regular system updates and maintenance to ensure optimal performance of IT infrastructure.
- Prevented potential data loss by implementing backup strategies.
- Suggested improvements to existing IT infrastructure which were implemented successfully.
- Coordinated with vendors during hardware upgrades, improved overall system efficiency.
- Led data migration to updated domains, improving network traffic performance.
Education
Masters of Science - Cybersecurity
University of Derby
Derby 01.2025 -
Bachelor of Science - Computer Science
Adekunle Ajasin University Akungba
09.2017 - 05.2023
Skills
- Technical proficiency
- Content writing aptitude
- Data privacy compliance
- File organisation and maintenance
- Webinar setup and moderation
- Client relationship handling
- Virtual meeting facilitation
- Graphic design
- Customer relationship management software
- Project coordination tools
- Schedule management
- Administrative support
- Flexibility
- Database administration
- Microsoft Office proficiency
- Understanding of slas
- Helpdesk operations
- Email administration
- Problem-solving skill
- Excellent Communication Skills
- Teamwork & Collaboration
- Time Management & Multitasking
- Attention to Detail & Accuracy
References
References available upon request.
Timeline
Masters of Science - Cybersecurity
University of Derby
01.2025 -
Virtual Assistant
Borough Care Limited
01.2023 - 08.2025
Virtual Assistant
Opt Designs Ltd
01.2021 - 07.2025
Remote IT Support Technician
Christed Home Health Services
01.2020 - 12.2024
Customer Service Advisor
Funbiz Agro Limited
01.2018 - 12.2023
Bachelor of Science - Computer Science
Adekunle Ajasin University Akungba
09.2017 - 05.2023