JOHN OBWOGE OCHARO

• Providing youth leadership, coaching and mentoring
• Proposal writing, Networking and advocacy
• Project monitoring, evaluation and implementation
• Handled escalated customer issues to ensure their satisfaction.
• Planned product layouts in collaboration with visual merchandising specialists, optimising sales opportunities.
• Resolved customer complaints to maintain positive store reputation.
• Implemented company policies consistently across the supermarket floor.

• Resolved 70% customer complaints efficiently, promoting positive brand image.
• Trained new staff members on store procedures, policies for effective induction process.
• Tidied up aisles after store closing hours for inviting shopping atmosphere next day.
• Managed waste disposal responsibly, contributing towards greener store operation.
• Assisted in unloading deliveries, keeping backroom organisation optimal.
• Operated till effectively, minimising queue times for customers.
• Offered assistance to elderly or disabled customers whilst shopping, enhancing their shopping experience.
• Performed cash handling securely, reducing risk of thefts or financial discrepancies.
• Conducted inventory checks regularly for accurate stock management.
• Assisted with price changes to keep up-to-date with current promotions.
• Supported in-store events and sales campaigns to boost revenue growth.

• Reported issues such as non-collection, damaged bins or missed collections to supervisor immediately to ensure 85 o/o customer satisfaction.
• Ensured safe streets by promptly clearing rubbish during scheduled rounds.
• Assisted colleagues with large item collections, increased team efficiency.
• Followed health and safety guidelines, improved overall crew safety record.
• Wore protective clothing at all times to ensure personal safety whilst on job.
• Achieved prompt collection schedules with strong teamwork skills.

• 70% supervision in loading, unloading, sorting and parking of Dairy products
• Quality and timely management of services
• Utilised tools properly to maintain their longevity and effectiveness,.
• Complied with all company guidelines strictly for maintaining discipline and order,.
• Coordinated with other teams smoothly for project completion,.
• Solved technical problems swiftly, minimised disruption to operations.
• Reduced downtime, ensured smooth operations.
• Achieved operational efficiency with diligent maintenance of machinery.

General supervision in, paper trimming, loading, unloading, sorting, parking whenever required.

Improved 80% customer experience through 80% queries handling.

• Loaded and unloaded goods to prevent damage.
• Utilised strong physical stamina for heavy lifting tasks.
• Took on additional responsibilities, showing flexibility and commitment.
• Contributed to achieving targets through consistent hard work.
• Enhanced productivity through effective time management skills.
• Assisted in positive customer experience by handling queries efficiently.

• Provided leadership through monitoring and evaluation of performance of sales teams on a daily, weekly, quarterly and annual basis to achieve set targets
• Provided mentoring, motivating, coaching and feedback to improve performance
• The team attained 155% rating as the best overall in the country
• Managed sales team of (20 sales Rep) to deliver sales of Loans, standard and SME Accounts and credit cards promotion campaigns
• Facilitated training on sanctions, Anti-Money Laundering, treating customers fairly and knowing your customer (KYC)
• Ensured teams complied with operational risk and credit policies.
• Health & Safety Standards, Fire safety and First Aid at work
• Team attained 95% rating
• Took charge of initiating, planning and execution of sales and marketing coverage programs to retain and bring new business as well as create brand awareness
• Reporting on performance progress to my line manager on sales reports, customer lists, prospects, seeking budgets approvals to fund sales drive
• Shaped sales staff into a winning team committed to providing superior customer service wrist meeting targets through planning, forecasting and implementation
• Offered coaching to weaker links through Performance Improvement Plans (P.I.P) while identifying and shaping talents
• Monitored and processed credit facilities of assigned customers to effect renewals, extensions and cancellations on due dates
• Forged strategic partnerships with stakeholders for profitable outcomes.
• Led high-performance sales teams, ensuring achievement of targets.
• Streamlined sales processes to enhance team productivity.
• Improved bottom-line results with meticulous budget control.
• Devised successful sales pitches for significant conversion rates.
• Conducted detailed market analysis to identify new opportunities.

• Prospecting for and acquiring new client base in standard & SME Accounts, credit facility, creating awareness of bank products and services whilst capturing customers feedback
• Reviewing customers needs to meet their expectations
• Capturing and managing end to end of internal and external customers queries and complaints
• Quality and timely submission of customers relevant documentations
• Carried out business development and direct customer relationship management
• Conducted market analysis to anticipate future trends and adjust strategies accordingly.
• Expanded client base through targeted outreach initiatives.
• Fostered strong customer relationships through exceptional service.
• Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
• Provided after-sales support, enhancing customer satisfaction and loyalty.
• Identified potential leads, resulting in improved sales performance.

• Collecting field data through surveys, in-depth and focused group interviews
• Data correlation, record keeping and reporting
• Fostered a collaborative environment by effectively communicating with team members.
• Improved research efficiency by meticulously organising data and files.
• Assessed validity of information sources, guaranteed reliable data collection.

• Taught Mathematics and physics
• Coaching and mentoring the youths (students)
• Prepared classrooms for lessons, ensuring all necessary resources were available.
• Aided in the implementation of school policies and procedures consistently across classes.
• Ensured cleanliness and hygiene standards in the classroom environment at all times.
• Enhanced children's literacy skills through creative storytelling sessions.

• Partook in training sessions regularly improving knowledge of safety protocols and procedures.
• Coordinated delivery schedules for optimum time management.
• Loaded and unloaded vehicles safely, preventing injuries or accidents.
• Communicated effectively with dispatch team to ensure timely deliveries.
• Improved client satisfaction by delivering packages promptly and accurately.
• Ensured safety by regular vehicle inspections and maintenance.