John Nock

Currently working as a Customer and Trading Manager for the Online Department at Sainsbury's in Truro.

My primary role is managing a team of 20 colleagues, whose primary role is marshalling and loading our fleet of delivery vehicles each day.

Additional responsibilities include responding to customer queries, complaints and compliments.

Our team regularly achieves 100% on time departures, and consistently achieves over 99% of deliveries without complaint.

Delivering online grocery shopping to customers across Cornwall.

I also worked as a General Assistant loading our fleet of 18 vans, as well as dealing with customer queries and complaints.

I managed a large caseload of complex cases. After taking initial action on queries from constituents, I ensured the cases were logged, actions taken, progress routinely monitored, and by drafting personalised responses, with follow-up letters to each constituent as the cases progressed.

In order to achieve the best possible outcomes for constituents, I liaised with Government agencies, voluntary sector, and other organisations to help resolve the concerns and issues raised by the constituents.

I was also tasked with ensuring GDPR compliance in the constituency office.

Accurately read and record meter readings for residential and commercial customers using (handheld)
computerised meter reading system.

Communicate and interact with customers effectively and professionally.

Inspect meters and connections for defect, damage and unauthorised connections. Reports irregularities in line with company process.

Report meter locations that are hazardous or difficult to read or maintain (e.g., dangerous meter locations, vicious or dangerous animals, abnormal utilities – especially natural gas consumption patterns, gas odors, exposed electrical wiring, open or broken meter boxes, etc.)

Establish and maintain effective working relationships with supervisor, co-workers, building occupants
and the public.

Respond to customer inquiries and complaints and refer, when necessary to other appropriate staff.