John Nicholls

• Ensuring KPI's and Operation of Network of circa 2000 Rapid, Ultra-Fast DC and AC public, and fleet EV chargers.
• Lead planning, implementation for continuous improvement across network.
• Spare parts and regional operations budget responsibility.
• Strategise and execute all operations to achieve network uptime of 99%, SLA's and team performance of FSE's, TSE, and 2nd line support.
• Ensuring process, procedures and best practice are understood and delivered.
• Working closely with key stakeholders on network expansion and deployments, customer services and B2B teams.
• Seek out, review and analyse performance data to establish best strategy and action plans communicating regularly to team.
• Responsible for regional recruitment, on-boarding, training, development and performance reviews with monthly 1-1's and monthly and quarterly team meetings.
• Responsible for implementation of HSSE safety requirements

• Led European Field Service Operations for Battery Integrated Ultra-Fast DC EV Charging Solutions.
• Managed product deployments including site surveys, logistics, installation support, and client training.
• Directed field service team, overseeing KPIs, recruitment, onboarding, and scheduling of maintenance visits.
• Served as primary contact for European customers during deployment stages.
• Provided remote technical support, managing diagnostics and fault resolution to maintain >97% uptime.
• Established relationships with 3rd party service providers through SLA and RFQ agreements.
• Delivered weekly updates and reports to VP level while attending cross-functional meetings.
• Oversaw $12 million inventory of finished goods and spare parts, including purchase requisitions.
• Achieved reduced downtime with meticulous maintenance scheduling.
• Conducted performance reviews for employee growth opportunities.
• Monitored quality assurance processes to maintain high standards of service delivery.
• Facilitated cross-functional collaboration for improved problem-solving.
• Promoted safety protocols to minimise accidents or incidents in field.
• Conducted regular team meetings, promoting collaboration and communication.
• Coordinated field service activities to ensure timely response.
• Managed inventory of resources necessary for service provision.

• New position introduced to create independent service and maintenance company under main company umbrella, with P&L responsibility, financial targets, budgets, people management, business strategy and planning reporting to board level.
• Prepared and introduced initial 3-, 6- & 9-month business plan and strategy.
• Leadership of team management (5 direct and 4 in-direct reports, sub-contractors, and agency staff) for administration and field service engineer's day to day duties and team performance.
• Monthly audits, main contact point for clients, technical support & ensuring high standards of company's H&S procedures.
• Developed new SLA and successfully introduced to new & existing clients.
• Client relationship, account management and asset replacement management.
• Providing on-site, remote technical support and system status, health checks via Dashboard.
• Monitoring and reviewing KPIs and demonstration of achievement and improvement of new SLAs.
• Recruit, train, and develop direct workforce to improve skills & knowledge base on complex electromechanical product.
• Created and introduced service procedures, RAMS, pricing schedules, stock control, service interval matrix.
• Introduction of real time electronic field service reports to reduce latency on client follow-ups, repairs, quotations, and invoicing.
• Monthly reporting to board and other internal key stakeholders for resource co-ordination, finance, and planning.
• Year #1 revenue £630K with 24% NPM Year #2 on target for revenue of £950K with 35% NPM increase from new business and organic growth.
• Streamlined sales processes to enhance team productivity.
• Forged strategic partnerships with stakeholders for profitable outcomes.

• Redundancy due to Covid-19 and EMEA sales strategy direction change.
• Project management of average of 21 live projects plus 9 at Pre-Sales stage at any 1 time.
• Delivered and completed 100% of all projects on time, within budget and client expectations.
• Pro-actively planned, scheduled, and managed rolling average of circa 400 days of engineering resource for field service engineers and sub-contract engineers.
• Formulated, presented, and influenced adoption of 16 Point project schedule and tracker from initiation to project handover and sign off.
• Full life cycle project management from pre-sales support- planning-technical and installation support, RAMS to commissioning to handover and reporting over 24-month period.

• Fixed term contract
• Introduction of Passivent's Natural and Hybrid ventilation systems to new specification and design market covering London and South of England.

• New Hybrid role unsuccessful due to sales structure and global agreement with single source manufacture of LMS.
• Advised, coached, and supported UK sales team on Lighting Management Systems and Control solutions, including technical support, design, and product selection.

• Company Overview: Division of Mode Lighting Ltd
• Redundancy due to internal restructuring of Mode Lighting Ltd
• During voluntary liquidation of Setsquare Ltd, Mode Lighting approached to create and head up Energy Saving and Commercial Lighting Controls Division.
• Prepared, executed, and launched self-contained business unit following successful purchase of assets & IP.
• Full P&L responsibility and operational management of sales, admin, tech support and engineering of 8 team members.
• Business planning, sales forecasting, and budgeting, data analysis on project, product costs, and improved GPM to 55%.
• Commercial operations including manufacturing and offices property relocations, general infrastructure, services, and re-employment of personnel.
• Successful purchase of assets and IP of additional business (Greenlite Controls Ltd).
• Combined, consolidated, and modernised 2 operations into 1 business unit.
• Managed key, national, and international accounts and OEM's, distributors, partners, and system integrators, providing technical sales support, training, and negotiating on pricing structures.
• Provided technical sales support, product training and mentoring for Setsquare Sales Engineers and Mode's 5 RSM's.
• Attend trade shows in London, Frankfurt, and Amsterdam.

Assisted Managing Director with day-to-day operations of 25 direct and indirect reports in admin, sales, tech support, engineering, and manufacturing.

• Directed, mentored, and coached sales team of 4 RSM's including sales targets, performance and KPI's with UK project pipeline of circa £7m.
• Strengthened regional sales team conversion rate from 21% to 29%.
• Implemented and encouraged inter-departmental collaboration and improved communications between departments and facilitated with regular team briefings and meetings.
• Streamlined procedures for efficiency and revenue protection including revised returns policy, restructured engineers reports and Invoicing, and overhauled quotations process
• Improved GPM from 44% to 48% using product cost, profit analysis and sales forecasting for product manufacturing.
• Conceived, promoted, and launched pre-installation workshop and support service.

• Created new sales department including selection and recruitment process, trained, motivated, and led 2 technical sales engineers.
• Guided and influenced strategic direction of Setsquare into commercial lighting control market though specifications and design projects via architects, M&E consultants, and contractors.
• Elevated profile of Setsquare as leading lighting control manufacturer.
• Supported, educated, and coached 4 RSM's with technical product and application knowledge.
• NPI from initial concept to written specification, prototyping, testing and product launch.

• Established and developed specification sales channel through M&E Consultants and Contractors.