Summary
Overview
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JOHN NEWMAN

Summary

Experienced and security-cleared Senior IT Analyst with a proven track record in desktop Support.

Systems administration, and IT service delivery within large-scale global environments. Skilled in supporting and managing Windows, macOS, and Linux systems, troubleshooting hardware and software
issues, and delivering high-quality technical support to users across all levels of an organisation.
Adept at adapting to fast-changing environments, working independently or as part of a team, and delivering
solutions aligned with business needs.
UK Security Clearance (active)

Overview

29
29
years of professional experience
5
5
years of post-secondary education

Work history

Infra Resource Augmentation

GE Vervova - Contractor via Newman Technology Solu
2025.11 - 2026.01

Create a bare metal WIN 11 image for MOD Naval systems to be used on all new build laptop build meet MOD requirements.

Using WSIM (Windows system imaging manager) Deployment Workbench & MDT tool kit.

DISM CMDs

Testing Image Build in Autopilot.

Successfully delivered on tasks within tight deadlines.

Utilised PowerShell scripting to automate common administrative tasks.

Maintained a systematic record of all changes made during different stages of scripting process, increasing transparency and accountability.

Utilised SQL scripting extensively, creating more coherent query results across different platforms.

Liaised with stakeholders in both UK and America at a professional level

Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Created Windows 11 documents for clients use

Tested software applications, ensuring optimal functionality before deployment.

Coordinated with multiple teams for successful software deployment.

Established efficient logistics systems for smoother deployment processes.

Achieved seamless integration with deployment of bespoke software systems.

Streamlined deployment process to enhance operational efficiency.

Ensured smooth software deployment with comprehensive testing procedures.

Managed personnel resources, ensuring optimal deployment.

Conducted comprehensive testing, ensured error-free software deployment.

1st/2nd Line Support Technician-Architecture&Infa

RS Integrated Supply Service
2025.09 - 2025.11

Net2 access ID card Creation for Newhires / replacement

Dynamice 365 / SYNC access

Provided day-to-day support for Windows, Linux, and Mac systems both onsite and remotely.

Handled new starter onboarding and leaver offboarding processes including system access,

account setup, and device provisioning.

Delivered AV and technical support for executive leadership meetings across UK, EU, APAC, and

AMEA.

Managed and configured systems using Intune, JAMF, and Meraki.

Administered network connectivity, printer support, and troubleshooting across LAN/Wi-Fi

setups.

Ensured compliance with approval workflows for user access and account changes.

Ensured smooth daily operations by managing and maintaining networking equipment.

Monitored system health consistently, leading to early detection of potential problems.

Kept up-to-date records of dispatched goods, aiding traceability if required.

Dispatched appropriate services quickly with accurate details.

Ensured all dispatched items were correctly labelled thus avoiding misdeliveries or returns.

Set up staff workstations with PCs, Macs, phones and laptops.

Picked, packed and dispatched consignments for timely deliveries.

Senior Systems Administrator (Contractor)

ROKU
2024.06 - 2025.08

Provided day-to-day support for Windows, Linux, and Mac systems both onsite and remotely.
Handled new starter onboarding and leaver offboarding processes including system access,
account setup, and device provisioning.
Delivered AV and technical support for executive leadership meetings across UK, EU, APAC,
and
AMEA.
Managed and configured systems using Intune, JAMF, and Meraki.
Administered network connectivity, printer support, and troubleshooting across LAN/Wi-Fi
setups.
Ensured compliance with approval workflows for user access and account changes.
Repaired and maintained laptops and MacBooks.
Provided high-level customer service to stakeholders of all seniority levels.
Supported remote collaboration tools including Zoom, Teams, and Slack.
Administered Hyper-V, SQL, AzureAD, and AWS environments.

Debugged minor software glitches promptly minimising workflow disruptions.

Optimised network performance by troubleshooting and resolving complex technical issues.

Reconfigured systems following best practices improving overall efficiency.

Worked on Cisco Meraki system

Monitored driver whereabouts using GPS tracking systems for accurate updates.

Managed emergency situations effectively to minimise disruption in services.

Utilised software tools for effective resource allocation and management.

Prioritised tasks to ensure timely deliveries.

Implemented new dispatch procedures, enhancing overall productivity levels.

Coordinated logistics, resulting in optimised routes and faster deliveries.

Tracked and updated delivery statuses, ensuring customer satisfaction.

Senior Analyst – Onsite Technical Support

Oliver Wyman
2022.09 - 2024.05

Answer the users calls/emails both in English and
German or onsite visits in relation to IT, software and
hardware issue.
Home office support meet quality objectives at all
times.
Providing advice and guidance to callers where issue
is not relevant to IT support Delivering a high level of
customer support to all users at all levels of seniority.
Support Global Leadership meeting.
Network support /LAN room connection setup &
network connection test.
Support and assignment of software and applications
Conference/Meeting room support and setup.
Zoom/Teams
Nexthink
OKAT
Workday
VPN
Voip phone
Mobile phones support and setup of company
iPhones
Remote support

Printer support
New starter on-boarding
Leaver off-boarding
CI management
Account Management
Access Management
IMACD
Ensuring the approval process is followed.
Hardware repair laptops / MacBooks.
Maintained up-to-date knowledge of current
technology technical developments.
Supported IT unit in maintaining accurate records of
all hardware and software and developed.
documents related to IT processes.
Ran training sessions and workshops on system
processes.
Reviewed business and functional requirement
documents, and designed technical design
documents.
Guaranteed adherence to deadline and budget
requirements.
Undertook thorough testing and exception reporting,
maintaining transactional data integrity.
Supported wider-company data solutions through
specified ad-hoc insight and analysis as required.



IT Service Analyst Team leader (Contractor)

Eurofighter
2020.03 - 2022.09

Answer the users calls/emails or onsite visits in relation
to IT, software and hardware issue To strive to meet
quality objectives at all times- e.g
Average time on Call, First Time Fix Rate
Providing advice and guidance to callers where issue
is not relevant to IT support Delivering a high level of
customer support to all users at all levels of seniority
Creating a call log with every call to record details of
resolution or further action needed Investigating and
for audit purposes
Support the user both onsite and in home office or
secure off site locations as well as supporting cross
site video conference call
Network support /LAN room connection setup &
network connection test
Support and assignment of software and applications
Supporting external users who have limited access to
the secure company environment
Conference/Meeting room support and setup for
secure and non-secure meeting
Supporting all onsite hardware issue
Supporting home office
Printer support
New starter on-boarding
Leaver off-boarding
CI management
Account Management
Access Management
IMACD
Ensuring the approval process is followed
Training new IT service desk agent
Nexthink
OKAT
Workday
VPN (zscaler / cisco)
Voip phone
Mobile phones support and setup
Remote support
AD account creation
Zoom / Teams / Slack support

Hardware repair
CEO/ VIP support
Global conference support ( worldwide locations )
Office 365
WIN10 / 11
Mac and Ipad
Company mobile phone support
Troubleshot operating systems, hardware and
software problems to identify root causes.
Employed advanced troubleshooting and expert
application knowledge to solve system user interface
problems.
Maintained internet and intranet websites to
maximise reliability and usability.
Followed manufacturing instructions and design
specifications when completing repairs.
Supported loading of peripheral equipment with
selected materials.
Followed technical documentation for accurate
installation, maintenance and repair work.
Carried out new hardware installations and updates,
keeping systems functional and secure.
Organised workspaces for employees with computer,
monitors and associated cabling or equipment.
Delivered reliable, high quality technical support to
users daily.
Distilled complex technical information into easily
digestible instructions for end-users.
Tested function of peripheral equipment and
completed quality repairs.
Used ITSM to track support tickets and document
actions.
Answered user questions about hardware and
Installed new software for users and monitored
version and patch update requirements.
Prepared equipment for staff use, installing cables,
operating systems, and software.
Completed investigations to check on reported
errors, reproduce problems and trace faults.
Scanned systems, diagnosing and correcting
equipment failures and performance issues.

Software Patching using both bespoke applications and SCCM

IT Service Analyst

Dentsu Aegis Network
2019.05 - 2020.03

Answering a high number of calls/emails and live
chat from business users from the offices that are
located in 43 different Countries as the first point of
contact for the Global Digital Operation Centre I
assessing the issue with caller to identify the problem
and decide best course of action, troubleshoot over
the phone or live
Chat and email To strive to meet quality objectives at
all times- e.g
Average time on Call, First Time Fix Rate Providing
advice and guidance to callers where issue is not
relevant to IT support Delivering a high level of
customer support to all users at all levels of seniority
Creating a call log with every call to record details of
resolution or further action needed Investigating and
escalating major incidents
Completing overnight escalation and call outs
System maintenance for all systems used Domain
portfolio management
Provide Mobile asset management

Creating and maintaining Active Directory groups
Applying and maintaining folder permissions on
shared drives
Managing inbound and outbound mail flow on a
daily basis Transferring knowledge to 1st line on a
buddying system, providing correct and up to date
information, Acquiring knowledge from 3rd line
Active Directory administration
Exchange administration
Citrix administration
Microsoft Operating Systems (XP, Vista, 7, 10, Mac
IOS)
Microsoft Office suite
Hardware support & related issue trouble shooting
and fixes Office 365 Remote user support Technical
Support Creating and Maintaining Distribution Groups
Creating and Maintaining Security Groups Siam Account
Management Bespoke application troubleshooting
and fixes Okta Administration single-sign on Printer
support and trouble shooting Pulse Secure VPN
support and setup.
Troubleshot operating systems, hardware and
software problems to identify root causes.
Employed advanced troubleshooting and expert
application knowledge to solve system user interface
problems.
Maintained internet and intranet websites to
maximise reliability and usability.
Followed manufacturing instructions and design
specifications when completing repairs.
Followed technical documentation for accurate
installation, maintenance and repair work.
Delivered reliable, high quality technical support users
daily.
Distilled complex technical information into easily
digestible instructions for end-users.
Conducted server back-up and recovery operations
in line with protocols.
Used SeviceNow to track support tickets and
document actions.
Tracked computer system and network performance
to identify root causes of issues.
Established and troubleshot network and data
communications systems.
Answered user questions about hardware and
software operation to help resolve problems.
Installed new software for users and monitored
version and patch update requirements.
Completed investigations to check on reported
errors, reproduce problems and trace faults
Scanned systems, diagnosing and correcting
equipment failures and performance issues.

IT Service Desk Agent

Atos
2017.02 - 2019.05

PIP/INSS/MoJ/Home, Duties Answering a high number
of calls from business users at our valued clients such
as MOJ,PIP,INSS, Home Office, probation Services and
MET Police
Assessing the issue with caller to identify the problem
and decide best course of action, troubleshoot over
the phone To strive to meet quality objectives at all
times- e.g
Average time on Call, First Time Fix Rate Providing
advice and guidance to callers where issue is not
relevant to IT support Delivering a high level of
customer support to all users at all levels of seniority
Creating a call log with every call to record details of
resolution or further action needed Investigating and
escalating major incidents
Completing overnight escalation and call outs
System maintenance for all systems used Domain
portfolio management
Provide Mobile asset management
Creating and maintaining
Active Directory groups
Applying and maintaining folder permissions on
shared drives
Managing inbound and outbound mail flow on a
daily basis Transferring knowledge tot line on a
buddying system, providing correct and up to date
information, Acquiring knowledge from 3rd line
Active Directory administration
Exchange administration
Citrix administration
Microsoft Operating Systems (XP, Vista, 7, 10)

Microsoft Office suite
SC cleared
Troubleshot operating systems, hardware and
software problems to identify root causes.
Used ServiceNow to track support tickets and
document actions.
Prepared equipment for staff use, installing cables,
operating systems, and software.
Employed advanced troubleshooting and expert
application knowledge to solve system user interface
problems.
Tested function of peripheral equipment and
completed quality repairs.
Distilled complex technical information into easily
digestible instructions for end-users.
Organised workspaces for employees with computer,
monitors and associated cabling or equipment.
Followed technical documentation for accurate
installation, maintenance and repair work.
Delivered reliable, high quality technical support to
users daily.
Answered user questions about hardware and
software operation to help resolve problems.

Production operative

Logtek
2017.01 - 2017.02

The production of animal supplements using
1000ltr vat and 250ltr vat Using a recipes sheet and
raw materials weighing out the correct amount
keeping the vat at the correct temperature and is
mixed correctly Keeping the vat and lab to a high
standard of cleanliness and working to a high
standard of health and safety and taking two
samples for QA testing Processing Equipment
Accurately labelled and packaged items.
Collaborated effectively with production teams to
maintain excellent productivity and performance
standards.
Fed raw materials into production machinery.
Independently operated production line equipment.
Quality checked components to ensure smooth,
compliant manufacturing and assembly processes.
Covered shift breaks and other production areas to
minimise disruptions.
Assembled items accurately and promptly,
maintaining efficiency of fast-paced production lines.
Carried out picking and packing to production
requirements, maintaining department dispatch
speed.
Operated machinery and equipment and
conducted adjustments to meet safety measures.
Performed cleaning activities across site to maintain
safety and compliance.
Ensured full compliance with health and safety
regulations, including appropriate use and disposal of
hazardous substances.
Operated various machinery to produce and store
products.
Worked closely with production leads to ensure
effective, efficient manufacturing and distribution
processes.
Monitored production equipment, notifying
maintenance team of faults or inefficiencies.
Assessed and mitigated risks to machinery and
equipment.
Maintained accurate activity logs for well-maintained
operational records.
Recorded output readings at assigned intervals for
improved operational analysis.
Coordinated duties with manufacturing team.
Operated manual and automated equipment safely
and responsibly for minimised risk.
Inspected machinery and equipment function to
trace and resolve faults.
Minimised operational downtime through careful
equipment monitoring and assessments.
Carried out maintenance work in line with Planned,
Preventative Maintenance (PPM) schedule.
Handled and disposed of chemicals following safety
standards for worker and environmental protection.
Monitored machine's speed and output quality for
consistency.
Selected and used appropriate PPE to minimise
personal risk.
Cleaned and maintained equipment following
regular schedule for minimal operational disruption.
Removed non-functioning machine components and
organised replacements.
Optimised variety of automated technology for
speedy, accurate production.
Tested existing processes to identify weaknesses and
inefficiencies, recommending corrective action.
Set up and adjusted machine controls to achieve
desired output.
Troubleshot issues and implemented timely solutions.

Warehouse operative

Form Nutrition
2016.08 - 2017.01

Fulfilled high-volume orders in fast-paced picking and
packing environments, continually exceeding
warehouse targets.
Cleaned and maintained warehouse equipment to
guarantee proper working order.
Processed orders using handheld scanners with
speed and precision.
Operated warehouse machinery with due care and
attention, maintaining safe, secure working
environments.
Minimised product damage, ensuring goods were
correctly handled and stored to task specifications.
Ensured picking documentation was completed
correctly, maintaining accurate records.
Checked incoming goods against delivery
documentation, reporting missing or damaged items
for prompt resolution.
Provided dependable support with day-to-day
warehouse activities, consistently meeting quality and
productivity standards.
Planned and optimised stock handling by forecasting
storage and resourcing needs.
Successfully managed stock control of inventory.
Processed inbound stock deliveries, safely operating
forklift equipment to unload and transport heavy
pallets.
Reported issues and damages to senior warehouse
staff, enabling prompt, effective resolutions.
Facilitated smooth warehouse operations, employing
excellent organisation and planning skills to optimise
workspace use.
Picked, packed and dispatched high-volume orders,
consistently exceeding warehouse performance
targets.
Liaised with suppliers and distributors to deliver on
service targets.
Sorted materials on warehouse racks and shelves.
Consistently achieved daily picking targets through a
diligent work ethic.
Ensured accuracy of outbound deliveries, verifying
stock against dispatch documentation.
Completed work following safety rules for best
working practices.
Kept warehouse areas spotlessly clean and tidy,
reducing risk and aiding smooth stock transportation.
Achieved daily auditing targets, working with pace
and precision to effectively check stock accuracy.
Reviewed incoming goods against specifications,
rejecting inadequate materials, components and
finished products.
Reported faults, damages and Control Check Point
(CCP) rejections.
Monitored temperature of products in storage and
on packing line.
Compared finished products to original patents to
verify products met customer expectations based on
company objectives.
Inspected set sample of products for defects,
ensuring compliance with design standards.
Supervised product dispatch, verifying finished
products met company standards.
Documented findings from assessments, tests and
reviews, producing reports for management review.
Carried out regular critical control checks on
production line.
Implemented proper waste storage and disposal
measures to manage refuse.
Inspected work environments for conformance with
established safety rules.

Prisoner custody officer

GEOAmey
2016.01 - 2016.08

Maintaining security and order in the custodial
environment Searching vehicles, individuals, cells and
other areas Receiving and discharging individuals
and their property into and out of the custodial
environment Minimizing and dealing with aggressive
or abusive behaviour to reduce risks to safety and
security Preparing documentation and ensuring that
all paperwork is accurate and current Escorting
prisoners to and from the court dock preventing any
disturbance from the prisoner or any escape
Attempts whilst in my custody listening to the judge
sentencing liaise with appropriate agencies
Contributing to the Control of incidents and
emergencies when required (control and restraint)
Identified vulnerable people in custody and handled
instances of self-harmin accordance with SPS Talk To
Me protocols.
Maintained comprehensive understanding of all rules,
policies and laws that governPrison Officer practice.
Understood underlying security issues within
designated working areas, successfully managing
issues.
Acted as professional role model to other staff and
those within prison care.
Performed internal and external escort duties of
prisoners with meticulous attention to detail to avoid
incidents.
Built respectful but assertive relationships with
prisoners, utilising innate negotiation abilities to
maintain peace and promote positive environments.
Anticipated misconduct and misbehaviour of
prisoners to maintain control, discipline and security
within correctional centres.
Kept accurate and timely data in prisoner records
and carried out other administrative duties.
Supported offenders with rehabilitation programmes
for positive prisoner outcomes and optimum public
safety.
Expertly communicated with people from diverse
backgrounds to provide best-possible safe, secure
prison care.
Managed prisoner grievances and complaints to
conclusion or upward referral.
Worked with partners and stakeholders to optimise
outcomes for individuals in custody.
Performed thorough searches of prisoners and cells to
reduce contraband items.

Oversaw activities of prisoners, guaranteeing safety.
Resolved incidents calmly, maintaining best-possible
safety and security of prison staff and offenders.
Received, inducted and discharged prisoners
following established procedures.
Diligently supervised prisoners throughout shifts
including during meal times, recreation periods, sport
and work assignments.
Established meaningful working relationships to
encourage positive approach to rehabilitation and
personal development.

Production engineer

Micross Components
2012.01 - 2016.01

Ensure machines is set up and working correctly
Completing data sheets Maintaining written and
practical operation and inspection certificates
Conduct required inspections to verify process
conformity Perform and assist within operations
Communicate issue within operations Follow
Cleanroom and Environmental Precautions and
Procedures as required Maintain safe work areas and
comply with safety procedures and operating rules
Training staff within operations Dispatching electronic
systems both in the uk and internationally Handling
and mixing chemicals safely Quality Inspection parts
before dispatch using x-ray machines and
microscopes Ensuring robots are performing correctly
and are maintained Fire Marshal duties
Drew up production schedules and budgets for
projects.
Applied quality checks on equipment to gauge and
solve problems.
Cleared debris and waste from working areas,
maintaining safe conditions.
Controlled factory equipment to exceed daily
production targets.
Monitored machine function and performance,
quickly diagnosing malfunctions to reduce
operational downtime.
Recorded machine productivity and required repairs
to maintain logs on database.
Calibrated machines regularly to maintain peak
performance levels, improving operational efficiency.
Set up and operated machine tools to produce
precision parts within allotted time rames.
Liaised with engineering team to resolve breakdowns.
Packaged orders with excellent presentation skills.
Set appropriate machinery parameters to deliver
exceptional quality standards across high-volume
jobs.
Feed raw materials into semi-automated machines
and assisted in assembly line.t
Kept machinery well-maintained in line with safety
regulations.
Feed raw materials into semi-automated machines
and assisted in assembly line.
Sanitised machinery and maintained organised work
area to support cleanliness.
Inspected finished products to identify cracks, colour
and other imperfections.
Oversaw customs classification and audit processes
and managed audit controls.
Provided in-house advice and guidance on import
and export queries.
Followed correct customs clearance procedures for
exporting and importing goods.
Tracked shipments using multiple software systems
and kept clients informed on progress.
Negotiated multi-stage transport services for
international shipments.
Compared carrier terms and fees to determine most
cost-effective service.
Classified goods by type of item and fee or tariff
groups using correct system.
Stayed current on rules for multiple shipping locations
to expertly coordinate required paperwork.
Verified cargo contents against transport
documentation.
Maintained shipping records and accounting files
covering clients shipping to and from destinations.

Handled delivery logistics, ensured timely distribution to clients.

Coordinated logistics for optimal product freshness during transit.

Handled logistics operations resulting in timely deliveries.

Managed logistics operations, ensured timely delivery of products.

Coordinated logistics, improved delivery timescales.

Organised logistics of special deliveries.

Coordinated logistics operations, resulting in improved customer satisfaction.

Oversaw logistics operations for improved efficiency.

Finishing Assistant

Medica Packaging
2011.02 - 2012.01

Using various printing/cutting machinery Operating
machinery strictly within health and safety standards
and procedures Transporting stock around large
warehouse
Working to deadlines and personal SLAs Pack and
dispatch orders strictly following Company
procedures Ensuring a high standard of
housekeeping is maintained within all work areas To
work closely with other shifts, teams and departments
to improve processes Quality Inspection
Cleaned and lubricated equipment to support
continuous operation.
Met strict deadlines with strong attention to detail
and great time management.
Worked with team members to coordinate workflows.
Adjusted guides and arrow points of fold plates to set
specific fold settings.
Folded and collated finished products on specialised
equipment.
Documented material use and reported supply
needs to supervisors.
Reviewed work orders to identify job requirements
and specifications.
Cut pre- and post-press paper on paper guillotines for
pre-press and post-press paper cutting.
Finished printed products by hand or machine to
meet requirements.
Requisitioned raw materials and supplies for printing
and binding operations.
Embellished printed products with automatic
equipment and manual techniques.
Set up and supervised automatic binding and
finishing equipment.
Checked paper insertion points to clear or prohibit
jams.
Repaired bindings on full, half and limp-bound books.
Completed binding tasks on books and other
publications.
Inserted printed materials and advertisements into
newspapers, magazines and envelopes.
Monitored operation of photographic and electronic
reproduction devices.
Programmed electronically operated units to cut and
fold printed materials.
Performed test runs to verify correct settings prior to
full production.
Recorded daily production data in company logs
and databases.

Fitter's mate

Caswell Engineering
2007.11 - 2011.02

Duties Erecting airflow systems Cutting ducts channels
to size Joining duct via coupling Using scale plans
and diagrams Accurately fitting duct to wall and
ceiling Fabricating ducts and modifying as required
Inspected plumbing infrastructure to detect and
resolve faults.
Replaced old fittings and fixtures, keeping plumbing
systems operational.
Cut and welded piping, fittings and fixtures to match
required dimensions.
Installed plumbing and heating systems and
executed tests to verify functionality.
Provided friendly, professional service, checking
customer satisfaction with completed works to
uphold business reputation.
Assembled and installed complex mechanical
services equipment.
Dismantled and cleaned piping and fixtures to
remove dirt.
Renovated building systems, improving drainage and
disposal.
Serviced and certified boilers through statutory
testing.
Conducted first line plumbing, electrical and heating
diagnostics.
Studied blueprints and design specifications to
determine plumbing systems and required materials.
Completed new installations, repairs and
maintenance work on interior and exterior piping
systems.
Created piping to complete heating and ventilation
systems for structures of different sizes.
Measured, cut, bent and threaded piping into
correct configurations.
Assembled piping systems for heating, ventilation and
drainage needs.
Used pressure gauges, hydrostatic testing and
observations to assess system functionality.
Installed water supply systems, discharge pipes and
sanitary fixtures.
Performed reactive maintenance, facilitating 24-hour
call-out services to maintain high-performing boiler
systems.
Completed professional installations of hot and cold
water systems in residential settings.
Assessed pressures in piping using gauges, tests and
observations.
Measured, threaded and jointed piping to create
desired layouts.
Worked with concrete and cast iron piping to form
sewers, drains and water mains.
Carried out regular preventative maintenance on
plumbing systems.
Inspected piping and completed thorough
post-service reports.

Lance corporal

British Army
2002.01 - 2007.11

Completed 2 Tours of Iraq

Armed forces Infantry - 1QLR / 1 DLR, Duties Supervise
section Organizing patrols both for training and in
combat situation (Guard commander) Train junior
soldiers Peacekeeping and combat action Foreign
weapons course Qualified combat medic Qualified
Operations in built up area instructor
Demonstrated proven military drill, weaponry and
combat techniques, leading by example in
mentoring junior officers.
Enabled the successful, smooth operation mission
through effective communication and planning.
Utilised astute, effective problem-solving abilities in
pressured combat environments to maintain optimal
troop morale and safety.
Led teams of motivated soldiers in successful battle
operations, rescue and aid missions and search and
intelligence missions.
Ensured safe, appropriate, responsible military
equipment use, maintaining continued compliance
regulations.
Maintained continued personal development within
fields to optimise leadership abilities.
Prioritised the safety of troops during varied military
operations through.
Optimised deployment of troops based on needs of
strategic operations.
Managed unit training to hone skills for specific roles
and general combat readiness.
Evaluated exposure to risk in dangerous battlefield
situations.
Oversaw correct use of military weaponry and
advanced equipment.
Operated highly specialised surveillance equipment
to gather intelligence.
Identify threats to security and facilitated eliminative
action.
Followed senior officer orders to direct operations
and activities.
Supported specialist battle spaces with necessary
resources and coordination at locations around
globe.
Supported key decision makers using military combat
expertise.
Coordinate military deployments in support of
temporary and permanent base operations.
Used secure communication channels to exchange
critical information.
Adhered to military code of conduct, keeping
up-to-date with latest developments in processes and
technology.
Partnered with civilian agencies to conduct safe
military transport in congested areas.
Led military operations, directing troops by giving
battle commands.
Directed troops to carry out military operations.
Defended human rights and supported
peacekeeping efforts.
Devised and executed military tactics to support
overall operation strategy.
Conducted assessments of unit personnel to
determine fitness for duty and identify deficiencies
requiring correction.
Offered mentoring and support to junior officers to
develop leadership skills, knowledge and advanced
technical abilities.
Maintained weaponry, supplies and equipment in
optimal operating condition for immediate use.

Production Operative

Texecom
1997.02 - 2002.01

Duties Assemble all types of plastic and mechanical
assemblies Reading of Engineers drawings Inspection
of product to ensure quality Adhere to Quality
procedures Packaging products to customers
specification Housekeeping Box making Assisting
others Maintain production and material records
Follow the safety procedures Data Inputting
Independently operated production line equipment.
Performed cleaning activities across site to maintain
safety and compliance.
Understood assembly instructions for range of
products.
Assembled items accurately and promptly,
maintaining efficiency of fast-paced production lines.
Worked closely with production leads to ensure
effective, efficient manufacturing and distribution
processes.
Covered shift breaks and other production areas to
minimise disruptions.
Ensured full compliance with health and safety
regulations, including appropriate use and disposal of
hazardous substances.
Carried out picking and packing to production
requirements, maintaining department dispatch
speed.
Monitored production equipment, notifying
maintenance team of faults or inefficiencies.
Operated various machinery to produce and store
products.

Fed raw materials into production machinery.
Quality checked components to ensure smooth,
compliant manufacturing and assembly processes.
Operated machinery and equipment and
conducted adjustments to meet safety measures.
Maintained clean workstation to comply with safety
guidelines and protocols.
Collaborated effectively with production teams to
maintain excellent productivity and performance
standards.
Accurately labelled and packaged items.
Created clear, concise written reports detailing
findings from data analysis.
Coordinated duties with manufacturing team.
Optimised variety of automated technology for
speedy, accurate production.
Monitored machine's speed and output quality for
consistency.
Cleaned and maintained equipment following
regular schedule for minimal operational disruption.
Handled and disposed of chemicals following safety
standards for worker and environmental protection.
Removed non-functioning machine components and
organised replacements.
Used extensive knowledge to maintain
high-performing engineering systems.
Applied understanding of processes to refine current
practices.
Inspected machinery and equipment function to
trace and resolve faults.
Troubleshot issues and implemented timely solutions.
Maintained accurate activity logs for well-maintained
operational records.
Tested existing processes to identify weaknesses and
inefficiencies, recommending corrective action.
Carried out maintenance work in line with Planned,
Preventative Maintenance (PPM) schedule.
Operated manual and automated equipment safely
and responsibly for minimised risk.
Selected and used appropriate PPE to minimise
personal risk.
Set up and adjusted machine controls to achieve
desired output.
Recorded output readings at assigned intervals for
improved operational analysis.
Minimised operational downtime through careful
equipment monitoring and assessments.
Assessed and mitigated risks to machinery and
equipment.

Education

GCSEs - ● Maths C ● English Literature C ● English Language C ● Biology C ● Chemistry C ● Physics C ● Art B

Haslingden High School
1992.09 - 1997.07

Skills

Highly motivated Creative problem-solving
skills Proficient computer Excellent
Organisation skills Good team player
Ability to work without supervision Excellent
communication skills
Adept in tools
Methodical analysis
Excellent time management
Outstanding communication
Strategic planning and review
Technology architecture analysis
Technical analysis
Web-based reporting tools

Scope and project definition
Product development
Operations analysis
Data collection and analysis
Advanced critical thinking
Information security
Advanced technical support
Consumer technical support
Technical support expertise
Remote technical support
Precision-orientated technical support

Custom

SC Cleared, NATO Security Clearance, German U2 Security Clearance, DBS

Languages: English and German Beginners

Timeline

Infra Resource Augmentation

GE Vervova - Contractor via Newman Technology Solu
2025.11 - 2026.01

1st/2nd Line Support Technician-Architecture&Infa

RS Integrated Supply Service
2025.09 - 2025.11

Senior Systems Administrator (Contractor)

ROKU
2024.06 - 2025.08

Senior Analyst – Onsite Technical Support

Oliver Wyman
2022.09 - 2024.05

IT Service Analyst Team leader (Contractor)

Eurofighter
2020.03 - 2022.09

IT Service Analyst

Dentsu Aegis Network
2019.05 - 2020.03

IT Service Desk Agent

Atos
2017.02 - 2019.05

Production operative

Logtek
2017.01 - 2017.02

Warehouse operative

Form Nutrition
2016.08 - 2017.01

Prisoner custody officer

GEOAmey
2016.01 - 2016.08

Production engineer

Micross Components
2012.01 - 2016.01

Finishing Assistant

Medica Packaging
2011.02 - 2012.01

Fitter's mate

Caswell Engineering
2007.11 - 2011.02

Lance corporal

British Army
2002.01 - 2007.11

Production Operative

Texecom
1997.02 - 2002.01

GCSEs - ● Maths C ● English Literature C ● English Language C ● Biology C ● Chemistry C ● Physics C ● Art B

Haslingden High School
1992.09 - 1997.07
JOHN NEWMAN