Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline

John Mills

Liverpool,Merseyside
Maybe all one can do is hope to end up with the right regrets.
Arthur Miller

Summary

Detail-oriented technical support engineer with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands. Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.

Overview

16
16
years of professional experience

Work history

ICT support technician

Nugent care
Liverpool, Merseyside
09.2022 - 09.2023

Within this role I was hybrid. I would carry out tasks for users remote and if needed I would visit site. The sites included but was not limited to care homes, schools and secure units. I would maintain all pc’s and uphold security to the highest level. Whilst in this role I completed many courses including office 365 essentials.

IT network support

Lynbrook reprographics
Liverpool, Merseyside
06.2011 - 02.2022

It was my duty to contact and assist with their IT / photocopier issues. This could vary from being unable to print, scan or copy. I logged in remotely to carry out these tasks. I was also responsible for the logistics of all photocopier installations. I am papercut qualified (print solution software) which will help me with future GDPR requests.

Car parts sales advisor

Vauxhall
Liverpool, Merseyside
03.2008 - 06.2011

My role in Vauxhalls was to have a good understanding of all car parts as I would help customers and partners with the supply of parts. For this I needed good knowledge of car parts, good knowledge of the different model of cars, time keeping skills and was able to work to strict deadlines.

Assistant Manager

William Hill
Liverpool, Merseyside
08.2008 - 06.2010

Within this role I ran the day to day functions of a fully licensed betting office and was in charge with the safe keeping of the shops takings.

Education

GCSEs -

Savio Salesian College, Bootle
09/1993 - 06/1998

Skills

  • End-user training
  • Hardware maintenance
  • Application Programming Interface
  • Diagnostic software
  • Leadership
  • Time management
  • Problem-solving
  • [Type] troubleshooting
  • Customer-focused
  • Communication skills
  • Knowledge of [Software]

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Timeline

ICT support technician - Nugent care
09.2022 - 09.2023
IT network support - Lynbrook reprographics
06.2011 - 02.2022
Assistant Manager - William Hill
08.2008 - 06.2010
Car parts sales advisor - Vauxhall
03.2008 - 06.2011
Savio Salesian College - GCSEs,
09/1993 - 06/1998
John Mills