
Detail-oriented and highly organised professional with a strong background in written and verbal communication, reporting, and documentation. Demonstrates exceptional skills in records management, initiative taking, and time efficiency. Committed to delivering outstanding customer service with cultural awareness and regulatory compliance. Experienced in working remotely while maintaining high standards of customer satisfaction.
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
• League Admin for 1600+ Teams, 180+ Clubs and 400+ Referees.
• Responsible for email communication.
• Directory Updates using FA Full Time and YEL Score line systems.
• FA Club/Comp Portal experience.
• Player Registrations using FA Portal.
• Fixture scheduling for age groups U7-U14.
• Referee Allocations.
• Respect Campaign - Responsible for collation of reports from Clubs.
• Discipline - Action/Solve all investigation issues from Clubs.
• Fixture Cancellations/Rearrangements of Fixtures.
• Club Team Applications.
• Finance Systems - Create Invoices, chasing payments, online banking.
• Excellent knowledge using Microsoft Office/Excel, Sharepoint, Google Apps and Microsoft Teams/Zoom.
Advising customers on best sales solutions.
• Selling key performance indicators.
• Processing of IT credit agreements.
• Cash handling.
• Stock merchandise.
• Organise colleague timetables.
• Collate and review colleague reviews.
• Opening/Closing of the store.
• Customer focus and sales floor management.
• Manage a newsagent (Self-Employed)
• Answering incoming calls.
• Typing all necessary documents and correspondence as required.
• Printing any supplementary notes as required.
• Stock management.
• Cash handling.
FA Coaching Level One
FA Safeguarding