John Mateo Balcita
Peterborough,Cambridgeshire
Summary
Aspiring Service Advisor with good automotive knowledge seeks role in busy call-handling environment. Confident communicator delivering polite, professional telephone communications. Offers excellent initiative and can-do attitude for productive teamwork.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Service Advisor
Jaguar Land Rover Marshall Group
Peterborough, UK
02.2024 - 03.2025
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival.
- Supporting the customer's experience through their Marshall journey in a positive and proactive manner.
- Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes.
- Complete all administration duties linked to the customer in an accurate and sympathetic manner.
- Proactively supporting the customer with future requirements.
- Working as part of a team to drive outstanding customer service and retention.
- Strong attention to detail and organised to manage own customer base and workload.
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Updated job knowledge regularly through continuous learning initiatives.
- Tech savvy, ideally having used CRM systems.
Maintenance Admin Coordinator
Xclusive Yachts boat LLC
Dubai, UAE
08.2022 - 09.2023
- Attend to breakdown and maintenance call or maintenance reports given by captains.
- Coordinating & Updating with Managers for minor/major issues repair.
- Coordinating with drivers/technicians to attend to relevant breakdowns/maintenance under given time frame as promised.
- Arranging technician and driver schedule on daily basis.
- Checking best price and faster ETA of parts Quotation received from suppliers.
- Knowledgeable for parts identification/Catalogue (MAN, VOLVO, MTU, CATERPILLAR, CUMMINS, KOHLER, YAMAHA, NORTHERN LIGHTS, MITSUBISHI) Brand.
- Self Motivator, problem solver, fast learner, able to work under pressure.
- Preparing monthly report for issues.
- Preparing diver to assist technician request.
- Sending Outlook calendar to team for task.
Service advisor
Bosch Diesel Service Al Salehi Machinery
Dubai, UAE
06.2019 - 07.2022
- Attend to all customers query either by phone, walk-in, or email and obtain complete customer information and update system database.
- Prepare service 30 job cards accurately.
- Coordinate with assigned technician in getting inspection/ testing report to identify part numbers required and coordinate with parts department for availability.
- Prepare quotation, get approval from superior for pricing and submit to customer.
- Coordinate with billing in-charge for delivery notes and invoices.
- Coordinate promptly with company driver or inform immediately customer to collect items.
- Perform post-service follow-up call periodically.
- Recorded and processed customer data accurately.
- Recorded customer communications to maintain proper documentation.
Parts Advisor
Mitsubishi Motors Philippines Corp. (Laus Group of Companies)
Tarlac City, Philippines
06.2017 - 05.2019
- Manage total parts inventory of store and regularly record and reconcile with accounting.
- Controls and monitors stocks of fast-moving automotive parts.
- Check and verifies service advisor requests related to claims warranty.
- Ensures 100% parts availability and manage level of variances.
- Ensure that replacement parts inventory is maintained at appropriate level to increase service department efficiency.
- Serve as sales representatives for auto parts.
- Catalogued auto parts for easy retrieval and organisation.
- Coordinated with technicians to provide necessary vehicle components on time.
- Researched online catalogues for rare part requests from customers.
- Achieved high level of product knowledge through continual learning and training.
- Assisted in training new staff members to ensure consistency in service.
Education
BS - Electrical Engineering
Panpacific University North Philippines
06.2012 - 03.2017
Skills
- Customer Handling
- Computer Literate
- Flexible
- Team Leader
- Hard Working
- Fast learner
- Problem Solving
- Organizational Skills
- Handling enquiries from customers
- Service recommendations
- Price estimation and billing
- Ensuring client satisfaction
- Automotive Knowledge
Certification
- Certificate of Counterbalance Basic Training Operating Skills, Apex Training Centres (UK) Ltd, Oxney Road, Peterborough, Cambridgeshire, PE1 5YW, 413
- Gateway Qualifications Level 1 Award in Cyber Security, Portland Training Company, United Kingdom, 07/02/25
- TQUK Level 1 Award in Personal Safety Awareness (RQF), Portland Training Company, United Kingdom, 07/02/25
- Gateway Qualifications Level 1 Award in Preparing for Self-Employment, Portland Training Company, United Kingdom, 07/02/25
- Introduction to Self-Employment, Portland Training Company, United Kingdom, 07/02/25
- Personal Budgeting And Managing Money, Portland Training Company, United Kingdom, 07/02/25
- Digital Marketing, Portland Training Company, United Kingdom, 07/02/25
- Success in Service Module 1, Jaguar Land Rover, The Academy 1 Bird Road Heathcote Industrial Estate, Warwick, Warwickshire, 10/14/24
- Success in Service Module 2 (Virtual Session), Jaguar Land Rover, Mallory Road Boongate, Peterborough, Cambridgeshire, 07/17/24
- Qualifying Clients for Electric Vehicles, Jaguar Land Rover Training Academy, United Kingdom, 07/12/24
- Welcome to Jaguar Land Rover, Jaguar Land Rover Training Academy, United Kingdom, 07/12/24
- Foundations in Client Experience, Jaguar Land Rover Training Academy, United Kingdom, 07/12/24
- Health & Safety Training- High Risk Roles, Marshall Motor Group Training, United Kingdom, 03/04/24
- HSE - I Chose to look the other way, Marshall Motor Group Training, United Kingdom, 03/04/24
- Full Driving License United Kingdom, 06/18/34
- RTITB Counterbalance License, 0751026094
Languages
English
Advanced
Personal Information
- Date of birth: 04/19/95
- Nationality: Filipino
- Visa status: Dependent Partner
Timeline
Service Advisor
Jaguar Land Rover Marshall Group
02.2024 - 03.2025
Maintenance Admin Coordinator
Xclusive Yachts boat LLC
08.2022 - 09.2023
Service advisor
Bosch Diesel Service Al Salehi Machinery
06.2019 - 07.2022
Parts Advisor
Mitsubishi Motors Philippines Corp. (Laus Group of Companies)
06.2017 - 05.2019
BS - Electrical Engineering
Panpacific University North Philippines
06.2012 - 03.2017