John Martin
Widnes
Summary
A highly motivated individual with fantastic leadership skills. I am a very polite enthusiastic individual and thrive when working as part of a team, or when working as a leader. I really enjoy meeting new people and learning new things. I have a huge passion for retail management/customer service. With over 10 years of customer service/management gained, I pride my-self on my punctuality, my willingness to learn new things, followed with my ability to fix problems and find solutions.
Adaptable and motivated individual with excellent communication and customer service skills, paired with keen eye for detail. Possesses strong problem-solving abilities and solid foundation in sales and retail environments. Eager to contribute to success and growth of any future employers and workplace.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Optical Advisor/Supervisor
Pop-Specs
Cheshire Oaks
05.2025 - 07.2025
- I am currently working as a supervisor for Pop-Specs at Cheshire Oaks.
- My day to day role includes full key holder responsibilities as well as managing profit and loss within the store.
- My job requires me to be proactive and to comply with company policy as I would regularly be working on my own.
- My job is to ensure every customer is greeted and that all customer enquiries are dealt with professionally and that any sales are completed correctly as well as ensuring compliance is maintained throughout the team.
- I would ensure all orders are completed correctly and that all customers are kept well informed of any internal delays or issues with their orders.
- I would help with the glazing of glasses as well as managing all stock within the store, ensuring all internal systems are accurate and within company policy.
Practice Manager
Artingstall Opticians
01.2020 - 04.2025
- Company Overview: A small independent optician.
- Previous employed as a practice manager for a small independent optician.
- My role required me to ensure the store ran smoothly, whilst providing a positive and engaging experience for our customers.
- Along with many responsibilities such as networking with suppliers directly, negotiating costs of supplies, ensuring current frame stock is up to date and within current trends.
- I ensured all lens and frame costs were kept to a minimum, therefore increasing margins and profitability within the business.
- I have helped grow the business via social media, this has massively increased footfall/volume within the practice.
- I helped implement a transition period from an old heritage practice manager system to a new efficient and updated operating system (Opticabase).
- Along with many other responsibilities, I really enjoy dispensing and have a vast knowledge of lenses from multiple suppliers.
- I can confidently dispense and troubleshoot any problems when they occur.
- I have great knowledge and experience with remote edging/repairing frames and working to within optical tolerances.
- I have implemented high-quality control policies within the business.
- I looked after a small team and would offer support and guidance on a regularly basis.
- A small independent optician.
Assistant Manager
BOOTS UK
Trafford Centre
01.2019 - 12.2020
- Company Overview: A leading pharmacy-led health and beauty retailer.
- I was employed as an Assistant Manager at Boots UK in the Trafford Centre.
- My role required me to oversee the general day to day running of the store, with jobs such as cash handling, key holder responsibilities, health and safety concerns, maintaining and following strict standard operating procedures for compliance, this was done whilst continuously delivering high levels of customer service and ensuring a high store presentation.
- The role itself was extremely fast paced and required a positive and motivated leader.
- I looked after a team of around 20 colleagues, ensuring all colleagues mandatory e-learning were completed and up to date, whilst also ensuring rotas and holidays were booked and available.
- I was responsible for recording any absence or lateness within the company, as well as managing any staff/customer issues accordingly and within company policy.
- I would proactively complete personal development plans for all my team.
- A leading pharmacy-led health and beauty retailer.
Assistant Manager
Boots Opticians
01.2016 - 12.2018
- Company Overview: A flagship opticians store under Boots.
- I was employed as an assistant manager for one of Boots flagship opticians’ stores.
- My job role required me to manage a full team of staff, ensuring shifts were covered with the most appropriate and qualified staff, whilst ensuring patients were seen quickly and on time as well as managing staff breaks.
- The role itself was fast paced and required a positive and confident leader with optical/industry knowledge, particularly so when communicating with staff involving clinicians or customers with any issues or concerns.
- A huge part of my role was to support staff who required training.
- I took great pride in ensuring staff were fully trained and working to the best of their ability.
- A huge part of my role was ensuring the store regularly reached its KPI’S.
- I was consistently looking for new ways to improve growth within the business, whether this was by coming up with new ideas, having practice leadership meetings within the team, or ensuring all staff were well trained and working to the best of their abilities.
- Another part of my job was ensuring 1-1 reviews were regularly completed, I felt this really helped to improve staff performance.
- A flagship opticians store under Boots.
Team Leader/Manager
Vision Express
01.2016 - 10.2016
- Company Overview: One of the largest optical retailers in the UK.
- I was employed by Vision Express, one of the largest optical retailers in the UK.
- As a Team Leader/Manager my job role required me to oversee the general running of the store on a day-to-day basis, this included managing deliveries, ensuring store compliance, resolving any customer complaints, or being there to support the team.
- As part of my job role, I was required to open and close the store whilst also having the responsibilities of cashing up daily, as well as managing profit and loss within the store.
- Another important part of my job role was to maximize efficiency within the team and help with any training and development that was needed, this was done by performing monthly reviews to help support individual colleagues.
- As part of the management team, I helped the store work towards its KPI’S, this was done by increasing productivity within the store and by maximizing on any potential sales, this was done by having an excellent understanding of the products and services that the company offered.
- One of the largest optical retailers in the UK.
Supervisor
Signet
12.2015 - 01.2016
- I was employed by Signet as a Diamond/Watch Supervisor.
- My main responsibilities were ensuring the store reached its weekly KPI’S.
- I maintained a well looked after store by ensuring all stock was presented to a high standard and located in the correct place and supplied with the correct prices.
- As one of the supervisors within the store, my job role required me to consistently maintain and manage high standards, this was done by greeting customers with a friendly welcoming interaction, whilst ensuring sales were being completed to a high-level of customer satisfaction.
- I was required to complete all cashing up duties ensuring there was no unaccounted cash or high value stock missing, whilst ensuring the store was locked securely after each shift.
Education
NVQ Level 2 Diploma - Optical Retailing
Boots Opticians
01.2015 - 12.2015
Level 3 Optical Assistant Course - undefined
South Trafford College
01.2015 - 12.2015
Level 2 Certificate - Fitness Instructing
South Trafford College
01.2015 - 12.2015
First aid at work - undefined
South Trafford College
01.2015 - 12.2015
Level 3 - undefined
NCFE Uniformed Services
01.2015 - 12.2015
Certificate Level 2 - undefined
City and Guilds Plumbing
01.2015 - 12.2015
Certificate Level 3 - undefined
City and Guilds Plumbing
01.2015 - 12.2015
Level 1 - English
Key Skills
01.2015 - 12.2015
Level 1 - ICT
Key Skills
01.2015 - 12.2015
Level 2 - Math’s
Key Skills
01.2015 - 12.2015
Skills
- Retail management
- Customer service
- Negotiation skills
- Networking
- Team player
- Leadership
- Motivation
- Operational thinking
- Logistical thinking
- Problem solving
- Profit and loss management
Interests and Hobbies
- Keeping fit and healthy by running
- Playing sports such as football
- Playing pool and snooker
- Fish keeping, specifically marine fish including corals and anemones
Timeline
Optical Advisor/Supervisor
Pop-Specs
05.2025 - 07.2025
Practice Manager
Artingstall Opticians
01.2020 - 04.2025
Assistant Manager
BOOTS UK
01.2019 - 12.2020
Assistant Manager
Boots Opticians
01.2016 - 12.2018
Team Leader/Manager
Vision Express
01.2016 - 10.2016
Supervisor
Signet
12.2015 - 01.2016
NVQ Level 2 Diploma - Optical Retailing
Boots Opticians
01.2015 - 12.2015
Level 3 Optical Assistant Course - undefined
South Trafford College
01.2015 - 12.2015
Level 2 Certificate - Fitness Instructing
South Trafford College
01.2015 - 12.2015
First aid at work - undefined
South Trafford College
01.2015 - 12.2015
Level 3 - undefined
NCFE Uniformed Services
01.2015 - 12.2015
Certificate Level 2 - undefined
City and Guilds Plumbing
01.2015 - 12.2015
Certificate Level 3 - undefined
City and Guilds Plumbing
01.2015 - 12.2015
Level 1 - English
Key Skills
01.2015 - 12.2015
Level 1 - ICT
Key Skills
01.2015 - 12.2015
Level 2 - Math’s
Key Skills
01.2015 - 12.2015
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