- All forms of physical exercise, but especially hiking, biking and skiing Have a thirst for travel, great food and spending as much time as possible with friends and family
John Maddison
Exmouth,Devon
Summary
A highly versatile and proven leader with many years of leadership, management, portfolio and programme delivery experience. Has directed multiple change programmes both across public service and financial services, delivering significant operational and strategic change to increase front line productivity. Most recently led a technology change programme delivering a new staff facing platform suitable for all brands and business lines, utilising the most up to date development and delivery technologies. Specialises in solving high-impact problems to deliver sustainable, business-transforming results. I have wide experience leading cross-functional and cross-cultural teams to successfully execute large-scale programmes, enhance technology resilience and create commercial benefits for colleagues and customers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Programme Director, UK Staff Channels Modernisation
HSBC UK
London
06.2022 - 09.2025
- Developed the business case on behalf of the HSBC UK EXCO and led the 350+ multidisciplinary team as the Programme Director of the four-year, $80 million+ programme to migrate 33,000 colleagues from legacy staff channels to a cloud-based global strategic platform.
- Supported cross lines of business from branch networks, call centres, global service centres, back-office functions, and all brands across retail and wholesale banking.
- The team was located in several geographically diverse locations, testing both cross-cultural integration and technological interoperability.
- Adopted and refined AI tooling in order to radically increase delivery cadence, whilst increasing the depth and breadth of detailed analysis, and other contingent change implementation tasks.
- Delivered an operationally resilient application onto a commercial cloud platform that provides all regional entities with a dynamic servicing application, free from legacy risk and outdated technologies, whilst being significantly cheaper to update for new product launches.
Global Portfolio Director/Chief of Staff
HSBC Global Operations
01.2020 - 06.2022
- Had accountability for the oversight, governance, and delivery of the global technology portfolio for Operations Technology.
- Deputised as the interim CIO for H2 following absence through sickness, during which I initiated a revised operating model that focussed on aligning change delivery across all technology workstreams and as a result maximising interlock opportunities from core and enterprise system teams.
- Wider role was as Chief of Staff to the Global Operations CIO, and provide the oversight, control and delivery cadence required to support Global Operations in the delivery of the agreed benefits profile.
- Ensured compliance with all financial, resource and governance controls required for the safe and resilient delivery of services on behalf of Global Operations.
Head of Business Management
HSBC Digital Business Banking
02.2017 - 01.2020
- Accountable to the Head of Digital Business Banking (Technology), HSBC Commercial Bank.
- Responsible for the oversight of all platform-level business management functions, demand portfolio, and platform resource laydown.
- Developed and delivered a revised Operating Model, leading to a restructured workforce based across two regional delivery centres.
- This identified and exploited synergies and developmental benefits and led to reductions of headcount by 25% and the associated budget.
Head of Recruitment, (Corps Colonel)
Royal Marines
12.2013 - 02.2017
- Accountable to the Second Sea Lord.
- Responsible for the design and delivery of the national recruitment strategy for the Royal Marines, using innovative, creative, and eye-catching approaches to deliver across a diverse, multi-ethnic cohort.
- Developed and delivered a national influence and outreach strategy that built lasting, mutually beneficial relationships across myriad business sectors, which in turn brought business innovation and change skills into the organisation.
- Influenced Stakeholders across UK Rugby (Premiership, RFU, SRU) building close working relationships to develop recruitment, leadership, team cohesion and marketing opportunities.
- First in the Navy to develop an ethnic and female specific engagement strategy for recruitment opportunities following set targets required by HM Government.
Project, Programme, Portfolio Management (P3M) Director
RN
05.2011 - 12.2013
- Responsible for delivering all Land and Infrastructure programmes within the portfolio in line with the 10 year profile, identifying opportunities for cost reductions whilst enforcing best practice and value.
- Managed a transformation programme to bring £16.5Bn of future programmes into a single portfolio under P3M structures. Improved programme affordability overall cost reduction of £120M.
- Managed an in-year opportunity programme across Naval Service, bringing forward £55M of future budget into current year, thus creating flexibility for unplanned strategic uncertainties.
- Developed, and delivered a £50M programme to refurbish the protected mobility vehicle fleet.
Chief of Staff
Afghan National Army Training Command
Kabul
08.2010 - 03.2011
- Accountable to UK Lead in ISAF.
- Responsible for the operational delivery of a multinational headquarters tasked with delivering training resources across Afghanistan during a period of significant surge in Afghan Security Force numbers.
- Conducted key stakeholder engagement at Ministerial and senior Coalition levels in order to coordinate international support for training delivery strategy.
- Personally delivered a fully operational HQ of 18 contributing nations able to train 26,000 Afghan Army recruits daily.
- Managed 28 direct reports and 134 indirectly.
- Re-aligned a national training strategy to closely integrate Afghan input thus advancing coalition preparations for early transition out of theatre.
- Devised and delivered a joint Afghan/Coalition partnership where peer group officers worked alongside their Afghan counterparts, closing the capability gaps and fostering real friendship.
- Awarded US Meritorious Service Medal.
Training Director
Commando Training Centre
05.2008 - 07.2010
- Accountable to the head of Naval Training Delivery.
- Responsible for coordination and delivery of all resources across an annual programme of 350 competing courses.
- Senior staff officer charged with developing Ethos, Values and Standards training.
- Developed the Values Based Leadership model still employed in the Commando Training Centre today that successfully connects 2000+ personnel to common shared beliefs and values underpinning excellence and professionalism enabling greater training success.
Lead Strategic Planner
Royal Navy Headquarters
05.2006 - 05.2008
- Responsible for the strategic manning of operations involving Royal Marines, and Navy personnel.
- Oversaw the large scale initial deployment of Royal Navy manpower into Afghanistan.
- Overcame significant internal resistance to deploy over 500 naval personnel into a land operational theatre.
- Awarded MBE on completion of this role for work conducted in support of the operational theatres oif both Iraq and Afghanistan.
- Awarded the US Meritorious Service Medal for outstanding coalition service.
- Project managed dual deployment profiles for Afghanistan and Iraq.
- Awarded MBE in 2009 New Year Honours List for operational excellence.
Education
MBA - Business Strategy, Marketing, Innovation and Change Management, LEAN
The Open University
01.2009
Diploma (L7) Business Management -
Chartered Management Institute
01.2006
Skills
- Multi-disciplinary leadership
- Goal development and implementation
- Programme management
- Change management
- Stakeholder engagement
- Strategic planning
- Operational efficiency
- Team building and leadership
- Creative thinking
- Agile project delivery
- Organisational leadership
- Relationship-building
- Cross-Functional coordination
- Excellent interpersonal skills
- Cross-cultural communication
- Performance optimization
Custom Section
1 adult daughter
Websites, Portfolios and Profiles
https://www.linkedin.com/in/jmaddison607
Hobbies and Interests
- Hiking
- Biking
- Squash
- Skiing
Certification
- Management of Portfolios (MoP) – Practitioner
- Managing Successful Programmes (MSP) – Practitioner
- Diploma (L7) Business Management – Chartered Management Institute
Interests
Accomplishments
- Member of the British Empire (MBE)
- Windsor Leadership Alumni
- UK Defence Academy Alumni
Timeline
Programme Director, UK Staff Channels Modernisation
HSBC UK
06.2022 - 09.2025
Global Portfolio Director/Chief of Staff
HSBC Global Operations
01.2020 - 06.2022
Head of Business Management
HSBC Digital Business Banking
02.2017 - 01.2020
Head of Recruitment, (Corps Colonel)
Royal Marines
12.2013 - 02.2017
Project, Programme, Portfolio Management (P3M) Director
RN
05.2011 - 12.2013
Chief of Staff
Afghan National Army Training Command
08.2010 - 03.2011
Training Director
Commando Training Centre
05.2008 - 07.2010
Lead Strategic Planner
Royal Navy Headquarters
05.2006 - 05.2008
MBA - Business Strategy, Marketing, Innovation and Change Management, LEAN
The Open University
Diploma (L7) Business Management -
Chartered Management Institute