John Lewis
Operations And People Manager
Helensburgh,AGB
Summary
Seasoned Operations Manager and talented leader with 28 years of experience in multiple internationally renowned organisations, applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Operations Manager
Royal Navy Royal Marines Charity ( The Submarine Family)
02.2023 - Current
- Implemented process improvement to shape organisational culture, optimise procedures for higher efficiency and help organisation evolve and grow.
- Established positive and effective communication among trustees, staff and volunteers, displaying organization. leadership, reducing miscommunications, and missed deadlines
- Devised processes to boost long-term business strategy and increase funding streams, increasing charity funds by 80%
- Introduced new methods, practices, and systems to ensure efficient and economic procedures were in place.
- Analyses and reported on key milestones, funding streams and beneficiary analytics to permit organisation to provide continued support through social and cultural change.
- Developed and maintained relationships with external stakeholders and corporate partners to improve income stream and promote organisations achievements.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring, and training of over 60 team members.
OPERATIONS MANAGER
Submarine Flotilla
01.2021 - 02.2023
- Strategic lead and project engagement officer, ensuring all beneficiaries receive the best customer service
- Manage the business as usual and continuous improvement strategy of a start up wellbeing project for the organisation
- Chair strategic planning groups, such as stakeholder engagement, communications plan, continuous improvement and executive board
- Designed, produced and delivered a training package to 200 personnel to enable them to provide support initiatives while deployed
- Mitigate against all risk, issues and faults, analysing data and KPI's for the department to construct data trends
- This allows me to highlight shortcomings and present my solutions and future planning to senior management and committee members
- Produce and oversee the critical pathway of project scope, permitting me to re-engineer all aspects of the organisation when needed.
SENIOR RECOVERY PROJECT AND OPERATIONS MANAGER
Royal Navy
01.1997 - 01.2021
- Identified and resolved unauthorised, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase economic growth.
Education
Level 7 Diploma in Strategic management and leadership - Management And Leadership
Wiltshire University
Wiltshire 01.2019 - 05.2020
Project management qualification (APM) - Project Management
APM
Portsmouth, POR 01.2020 - 02.2020
Project manager practitioner foundation -
APM
NLP master Life Coach -
NLP Academy
03.2021
level 6 in Strategic management and leadership CMI Portsmouth -
Portsmouth University
Portsmouth03.2019
Professional - Level 3 in Coaching and mentoring CMI Portsmouth -
HMS Collingwood
Fareham01.2013
Professional in IOSH managing safely Babcock international - Health And Safety
HMNB Clyde
Helensburgh02.2017
Skills
Strategic planning
undefinedSecurity Clearance
high government level
Driver License
True
Personal Information
- Military Service Branch: Warfare submariner
- Military Service Rank: Chief Petty Officer
Affiliations
- Chartered Management Institute
- Project Management Institute
Military Service
Royal Navy Submariner
Chief Petty Officer
1997 - 2023
Additional Information
Security Clearance - High government level
Full clean drivers License
Timeline
Operations Manager
Royal Navy Royal Marines Charity ( The Submarine Family)
02.2023 - Current
OPERATIONS MANAGER
Submarine Flotilla
01.2021 - 02.2023
Project management qualification (APM) - Project Management
APM
01.2020 - 02.2020
Level 7 Diploma in Strategic management and leadership - Management And Leadership
Wiltshire University
01.2019 - 05.2020
SENIOR RECOVERY PROJECT AND OPERATIONS MANAGER
Royal Navy
01.1997 - 01.2021
Project manager practitioner foundation -
APM
NLP master Life Coach -
NLP Academy
level 6 in Strategic management and leadership CMI Portsmouth -
Portsmouth University
Professional - Level 3 in Coaching and mentoring CMI Portsmouth -
HMS Collingwood
Professional in IOSH managing safely Babcock international - Health And Safety
HMNB Clyde
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