John Justice
Twickenham,RIC
Summary
At John Lewis & Partners, I excelled as a Development Manager, Project Manager, and Customer Service Manager, where I spearheaded projects to enhance efficiency and customer satisfaction. My expertise in business analysis and staff training, coupled with a knack for fostering innovation and teamwork, significantly contributed to achieving key objectives and reducing customer complaints.
Overview
22
22
years of professional experience
Work History
Development Manager Technical Services
John Lewis & Partners
04.2009 - 02.2025
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
- Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problemsolving.
Project Manager
John Lewis & Partners
02.2007 - 04.2009
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Customer Service Manager
John Lewis & Partners
04.2003 - 01.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Post Graduate Qualification in Project Management
Open University
01-2008
Bachelor of Arts - History
Open University
04-1998
Skills
- Business analysis
- Employee presentations
- Course design
- Curriculum planning
- Staff training
- Coaching and mentoring
- Performance monitoring
Volunteer at the Imperial War Museum
I volunteer twice a week at the museum helping visitors get the best from their visit but offering guidance and subject knowledge. This includes 'Hands on History' and 'School Support'
Timeline
Development Manager Technical Services
John Lewis & Partners
04.2009 - 02.2025
Project Manager
John Lewis & Partners
02.2007 - 04.2009
Customer Service Manager
John Lewis & Partners
04.2003 - 01.2008
Post Graduate Qualification in Project Management
Open University
Bachelor of Arts - History
Open University
Similar Profiles
Bryce ThornhillBryce Thornhill
Customer assistant at John Lewis & PartnersCustomer assistant at John Lewis & Partners
NGA TAN JO JO NGNGA TAN JO JO NG
Warehouse Assistant at John Lewis & PartnersWarehouse Assistant at John Lewis & Partners
Roohi BlakeRoohi Blake
Customer support specialist at John Lewis & PartnersCustomer support specialist at John Lewis & Partners
James LeeJames Lee
Customer support advisor at John Lewis & PartnersCustomer support advisor at John Lewis & Partners
Max MarshallMax Marshall
Bartender at NetworkBartender at Network