John Jesunesan
Chatham,Kent
Summary
Offering strong adaptability and quick learning abilities. Knowledgeable about teamwork, attention to detail, and maintaining safety standards. Ready to use and develop problem-solving, communication, and manual dexterity skills in production operative role.
Motivated individual with customer service experience seeks Shift Leader role. Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Builds rapport quickly to develop constructive staff and customer relations.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
Work history
Production operative (Plastic moulding)
Sinclair Rush & UK
Maidstone, Kent
07.2025 - Current
- Collaborated with team members to achieve daily production goals efficiently.
- Maintained strict safety standards whilst operating high-speed production equipment.
- Assisted in maintaining inventory by receiving and logging materials.
- Enhanced productivity by coordinating tasks efficiently within the production team.
- Participated in team meetings to discuss ways to improve production efficiency.
- Operated machinery to mould plastic parts for a variety of industries.
Shift Leader/ Retail Assistant
Tesco
12.2021 - 05.2025
- Delivered outstanding customer service, addressing inquiring and resolving issues in day to day basis to ensure a positive experience
- Achieved specific sales target, contributing overall store revenue
- Assisted in inventory management including restocking shelves and managing product displays
- Collaborated with team members to achieve sales targets and maintain store standards
- Assisted in training new staff members on company policies and customer service techniques
- Handles customer complaints and returns professionally, ensuring a positive customer experience.
- Developed and implemented a new customer service programme, resulting in a 10% increase in customer satisfaction scores.
- Improved team efficiency through targeted coaching and team building exercises.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
Retail Assistant
Asda Superstore
03.2019 - 12.2021
- Worked in the product department, managing inventory and ensure timely restocking of products
- Extensively participated in online order picking and helping the team to reduce order processing times
- Assisted in resolving customer inquiries and complaints, achieving high satisfaction rates
- Implemented organizational changes and improved stock accuracy
- Assisted in stock replenishment to maintain store appearance.
- Ensured visual merchandising standards with regular display updates.
- Delivered excellent customer service by answering queries and providing product information.
- Resolved customer complaints, ensuring satisfaction and repeat business.
Activity Planner (work experience)
Cedars Youth & Community Centre
Harrow
06.2014 - 06.2014
- Organized and facilitated activities for school children, focusing on teamwork and sports engagement.
- Coordinated with team members to plan and execute daily events successfully.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Team coordination resulted in improved workflow synchronisation.
- Mentored junior planners in effective planning techniques.
Receptionist (work experience)
Visual Eye Opticians
06.2010 - 06.2010
- Managed customer appointments and telephone bookings, maintaining accurate records in the system.
- Provided front-line customer service, contributing to a welcoming and professional environment.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Utilised multi-line telephone system to manage incoming calls effectively.
Education
Front-End Development Programme -
Private Accredited programme
01.2024 -
Bachelor of Science - Product Design
London South Bank University
London 09.2017 - 06.2020
BTEC Level 3 - 3D Design & Level 2 Art & Design
West Herts College
watford 09.2012 - 06.2015
GCSEs -
Salvatorian College
09.2006 - 06.2011
Skills
- Quality assurance guidelines
- Listening capacity
- Communication mastery
- Empathy and understanding
- Results-Driven approach
- Outstanding customer service
- Health and Safety regulations
- Customer experience enhancement
- Use of measuring instruments
- Equipment monitoring
- Plastic knowledge
Timeline
Production operative (Plastic moulding)
Sinclair Rush & UK
07.2025 - Current
Front-End Development Programme -
Private Accredited programme
01.2024 -
Shift Leader/ Retail Assistant
Tesco
12.2021 - 05.2025
Retail Assistant
Asda Superstore
03.2019 - 12.2021
Bachelor of Science - Product Design
London South Bank University
09.2017 - 06.2020
Activity Planner (work experience)
Cedars Youth & Community Centre
06.2014 - 06.2014
BTEC Level 3 - 3D Design & Level 2 Art & Design
West Herts College
09.2012 - 06.2015
Receptionist (work experience)
Visual Eye Opticians
06.2010 - 06.2010
GCSEs -
Salvatorian College
09.2006 - 06.2011
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