Summary
Overview
Work History
Education
Skills
Interests
References
Strengths
Timeline
Generic

John-Jason Iheme

Summary

Results-driven Technical Consultant with knack for problem-solving and delivering client satisfaction. Spearheaded multiple high-stakes projects, streamlining processes and enhancing system performance. Known for translating complex technical requirements into actionable solutions, ensuring seamless integration and improved operational efficiency.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Technical Consultant

Concurrent Engineering
Birmingham
11.2024 - Current
  • Analyse and document customer requirements to design and configure engineering solutions, ensuring they meet client expectations and standards.
  • Install and customize PTC and third-party software, perform GUI configurations, and integrate systems for seamless operations.
  • Debug applications, conduct data migration, and provide comprehensive technical support during and after deployment.
  • Conduct tailored training sessions and workshops to enhance user proficiency and adapt materials to fit specific client needs.
  • Collaborate with domain specialists and conduct peer reviews to maintain accuracy and consistency of project deliverables.

Digital Product Management Intern

Arch Insurance
Birmingham
06.2024 - 08.2024
  • Collaborate with business and IT departments to assist in creating the vision and future roadmap
  • Communicate effectively on both detailed and high-level aspects of product management
  • Work with PDPM and DPMs to identify product features
  • Collaborate with business stakeholders to break down increments, determine roadmap iterations, and assess value for each requirement
  • Translate roadmap iterations into actionable features, user stories, and releases for the engineering team
  • Work with other Digital Product Managers and Domain Owners to agree on sizing and delivery of increments
  • Assist in running product management ceremonies, including Key Stakeholder Meetings, Backlog Refinement Events, and Sprint Reviews

Academic Student Representative

Lancaster University
Lancaster
10.2023 - 07.2024
  • Consult with students and reps in faculty and gather feedback on issues
  • Engage with faculty-level committees and represent the authentic student voice to staff and academics
  • Run the termly Union Faculty Forums, encouraging discussion and leading on university-wide change

Customer Service Advisor

Midcounties Co-Op
Manchester
08.2022 - 07.2023
  • Identified client needs and effectively upsold additional products, resulting in increased sales revenue
  • Maintained accurate information for over 200 clients, ensuring high levels of client satisfaction
  • Provided support to clients through the Live Chat service on the company website

Education

BSc - Management & Information Technology

Lancaster University
10.2021 - 07.2024

A-Levels -

Loreto College
Manchester
09.2018 - 07.2020

Skills

Business Analysis

Agile Methodology

Windchill

Requirement Engineering

UML

Information Analysis

SDLC

MS Office

Windows

Linux

Java

HTML

MS SQL

Visio

Jira

Confluence

Creo

Interests

Fitness
Financial Trading
Basketball

References

References available upon request.

Strengths

  • Leadership and service: Consulted with students and other reps in the faculty and gathered feedback on issues. Engaged with faculty-level committees and represented the authentic student voice to staff and academics. Ran the termly union faculty forums, encouraging discussion and leading on university-wide change.
  • Business Acumen: Applied business principles to analyse market trends and identify growth opportunities, resulting in successful upselling strategies.
  • Technology Proficiency: Proficient in Microsoft Office Suite, Salesforce CRM, and financial analysis software, leveraging technology to streamline processes and drive efficiency.
  • Methodical Approach: Implemented systematic approaches to project management, ensuring timely completion of tasks and projects with high accuracy.
  • Eagerness to Learn: Actively pursued professional development opportunities, including online courses and workshops, to expand knowledge and skills in business and technology.
  • Adaptability: Successfully adapted to fast-paced work environments, quickly mastering new tasks and technologies to meet evolving business needs.
  • Team Collaboration: Collaborated effectively with cross functional teams to achieve common objectives, fostering a culture of cooperation and shared success.

Timeline

Technical Consultant

Concurrent Engineering
11.2024 - Current

Digital Product Management Intern

Arch Insurance
06.2024 - 08.2024

Academic Student Representative

Lancaster University
10.2023 - 07.2024

Customer Service Advisor

Midcounties Co-Op
08.2022 - 07.2023

BSc - Management & Information Technology

Lancaster University
10.2021 - 07.2024

A-Levels -

Loreto College
09.2018 - 07.2020
John-Jason Iheme