Summary
Overview
Work History
Education
Skills
Interests
References
Strengths
Timeline
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John-Jason Iheme

Summary

Results-driven Technical Consultant with knack for problem-solving and delivering client satisfaction. Spearheaded multiple high-stakes projects, streamlining processes and enhancing system performance. Known for translating complex technical requirements into actionable solutions, ensuring seamless integration and improved operational efficiency.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Technical Consultant

Concurrent Engineering
Birmingham
11.2024 - Current
  • Analyse and document customer requirements to design and configure engineering solutions, ensuring they meet client expectations and standards.
  • Install and customize PTC and third-party software, perform GUI configurations, and integrate systems for seamless operations.
  • Debug applications, conduct data migration, and provide comprehensive technical support during and after deployment.
  • Conduct tailored training sessions and workshops to enhance user proficiency and adapt materials to fit specific client needs.
  • Collaborate with domain specialists and conduct peer reviews to maintain accuracy and consistency of project deliverables.

Digital Product Management Intern

Arch Insurance
Birmingham
06.2024 - 08.2024
  • Collaborate with business and IT departments to assist in creating the vision and future roadmap
  • Communicate effectively on both detailed and high-level aspects of product management
  • Work with PDPM and DPMs to identify product features
  • Collaborate with business stakeholders to break down increments, determine roadmap iterations, and assess value for each requirement
  • Translate roadmap iterations into actionable features, user stories, and releases for the engineering team
  • Work with other Digital Product Managers and Domain Owners to agree on sizing and delivery of increments
  • Assist in running product management ceremonies, including Key Stakeholder Meetings, Backlog Refinement Events, and Sprint Reviews

Academic Student Representative

Lancaster University
Lancaster
10.2023 - 07.2024
  • Consult with students and reps in faculty and gather feedback on issues
  • Engage with faculty-level committees and represent the authentic student voice to staff and academics
  • Run the termly Union Faculty Forums, encouraging discussion and leading on university-wide change

Customer Service Advisor

Midcounties Co-Op
Manchester
08.2022 - 07.2023
  • Identified client needs and effectively upsold additional products, resulting in increased sales revenue
  • Maintained accurate information for over 200 clients, ensuring high levels of client satisfaction
  • Provided support to clients through the Live Chat service on the company website

Education

BSc - Management & Information Technology

Lancaster University
10.2021 - 07.2024

A-Levels -

Loreto College
Manchester
09.2018 - 07.2020

Skills

Business Analysis

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Interests

Fitness
Financial Trading
Basketball

References

References available upon request.

Strengths

  • Leadership and service: Consulted with students and other reps in the faculty and gathered feedback on issues. Engaged with faculty-level committees and represented the authentic student voice to staff and academics. Ran the termly union faculty forums, encouraging discussion and leading on university-wide change.
  • Business Acumen: Applied business principles to analyse market trends and identify growth opportunities, resulting in successful upselling strategies.
  • Technology Proficiency: Proficient in Microsoft Office Suite, Salesforce CRM, and financial analysis software, leveraging technology to streamline processes and drive efficiency.
  • Methodical Approach: Implemented systematic approaches to project management, ensuring timely completion of tasks and projects with high accuracy.
  • Eagerness to Learn: Actively pursued professional development opportunities, including online courses and workshops, to expand knowledge and skills in business and technology.
  • Adaptability: Successfully adapted to fast-paced work environments, quickly mastering new tasks and technologies to meet evolving business needs.
  • Team Collaboration: Collaborated effectively with cross functional teams to achieve common objectives, fostering a culture of cooperation and shared success.

Timeline

Technical Consultant

Concurrent Engineering
11.2024 - Current

Digital Product Management Intern

Arch Insurance
06.2024 - 08.2024

Academic Student Representative

Lancaster University
10.2023 - 07.2024

Customer Service Advisor

Midcounties Co-Op
08.2022 - 07.2023

BSc - Management & Information Technology

Lancaster University
10.2021 - 07.2024

A-Levels -

Loreto College
09.2018 - 07.2020
John-Jason Iheme