John James
Bristol,South Gloucestershire
Summary
Currently operating as a Service Manager with 18 years of industry experience. Offer excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
18
18
years of professional experience
Work history
Service Manager
Motus Commercials
Bristol, South Gloucestershire
2024.05 - Current
- Delegated tasks effectively to maximise team potential and productivity.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Managed customer complaints for improved business reputation.
- Developed an efficient workflow to reduce service downtime.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Streamlined service operations by enhancing team collaboration and communication.
- Coordinated staff development training to improve overall service delivery.
Workshop manager
Motus Commercials
Bristol, South Gloucestershire
2023.05 - 2024.05
- Fostered an environment of continuous learning, improving staff retention rates significantly over time.
- Managed workshop operations for improved productivity.
- Monitored project timelines closely ensuring timely completion of tasks.
- Conducted quality control checks, ensuring high standards of workmanship.
- Devised innovative solutions to operational challenges, thereby maximising productivity levels.
Workshop controller
Motus Commercials
Bristol, South Gloucestershire
2021.02 - 2024.05
- Adhered strictly to company policies whilst performing duties; maintained a professional approach at all times.
- Streamlined repair process protocols, enhancing workshop efficiency significantly.
- Resolved customer complaints promptly; contributed towards maintaining a positive brand image.
- Liaised effectively with suppliers to ensure steady supply of necessary parts and tools.
Workshop foreman
Motus Commercials
Bristol, South Gloucestershire
2019.04 - 2023.05
- Optimised tool usage to improve productivity and reduce waste.
- Streamlined workshop operations by implementing efficient work processes.
- Completed routine maintenance on all workshop machinery, enhancing operation efficiency.
- Upheld company policies and procedures consistently throughout the workspace.
HGV technician
Motus Commercials
Bristol, South Gloucestershire
2011.09 - 2019.04
- Utilised technical manuals to accurately complete complex repairs.
- Undertook welding tasks when necessary, demonstrating versatility in skill set.
- Followed all health and safety regulations to maintain a safe working environment.
- Conducted test drives after repairs, ensuring complete resolution of issues before returning vehicles to clients.
- Assisted in training apprentice technicians, sharing expertise and promoting best practices within the team.
- Diagnosed mechanical faults with precise accuracy.
- Adhered strictly to company policies and procedures during all tasks performed on vehicles' electrical systems and engines.
- Demonstrated in-depth knowledge of HGV systems during troubleshooting processes.
Apprentice HGV technician
Motus Commercials
Bristol, South Gloucestershire
2008.09 - 2011.09
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Observed safety protocols consistently, ensuring a risk-free workplace.
- Took initiative in learning new techniques, leading to improved performance.
- Strengthened understanding of business operations by actively listening during briefings and trainings.
Education
NVQ Level 3 - Mechanical Repair
DAF Trucks UK
N/ACertificate of Higher Education - Mechanical Repair
DAF Trucks UK
N/A Certificate of Higher Education - Management
DAF Trucks UK
Certificate of Higher Education - Management
DAF Trucks UK
GCSEs - General Education
Mangotsfield School
Mangotsfield, South GloucestershireSkills
- Service Manager
- Workshop Manger
- Workshop Controller
- Workshop Foreman
- ADR Technician
- HGV Class 1
- DAF Master Technician
- BPW Axle Trained
- Team Leadership
- Apprentice Mentor / Coach
- Parts operations
- Experience using CRM Systems ( Kerridge, DAF check)
- IT Operations ( Outlook, Word, Excel, Power point)
Affiliations
Riding motorcycles and travelling the country and Europe is main main hobby . I also enjoy watching my local football team Bristol city, and go out and social drink with friends on occasion.
Accomplishments
Completed the Motus Management Development programme where i honed my managerial skills in becoming a more complete manager for myself and my teams / colleagues
Timeline
Service Manager
Motus Commercials
2024.05 - Current
Workshop manager
Motus Commercials
2023.05 - 2024.05
Workshop controller
Motus Commercials
2021.02 - 2024.05
Workshop foreman
Motus Commercials
2019.04 - 2023.05
HGV technician
Motus Commercials
2011.09 - 2019.04
Apprentice HGV technician
Motus Commercials
2008.09 - 2011.09
NVQ Level 3 - Mechanical Repair
DAF Trucks UK
Certificate of Higher Education - Mechanical Repair
DAF Trucks UK
Certificate of Higher Education - Management
DAF Trucks UK
Certificate of Higher Education - Management
DAF Trucks UK
GCSEs - General Education
Mangotsfield School