John Jackson

• I'm lead agent on 3 accounts which are in the finance, Insurance and Technologies sectors.
• As a collective they produce between £2 - 3 Million business to my company.
• Each month I am consistently meeting and exceeding the KPI's set and the financial targets set by R&M.
• Of the many years I have worked in corporate travel, I have work on a variety of accounts, ranging from Media, Entertainment, Pharmaceutical, Law, Insurance, Marine and Finance. My knowledge is vast in all areas and I thrive on new and exciting opportunities.
• The role I have as lead agent is to continually meet the needs of my clients and always offer the best solutions to what can often be multi sector itineraries incorporating the usual ancillary options of private transfers, visas, hotels, private jets and VIP fast track.
• Within the first few months of my employment I was selected to aid other agents in the art of cross selling airlines with the focus on client saving and company profit.

Business First Partnership 2008 - 2021 Previously the Office Manager/Team Leader in the Croydon office before it was closed and all employees became home based. Daily tasks included arranging rotas/holidays, conducting appraisals/disciplinaries/1-1 meetings and team meetings as well as working with key clients and booking group/individual travel itineraries. The role is very customer focused as I deal with customer complaints/refunds and work to very tight deadlines where its important to remain calm and level headed.

Creating group/individual itineraries for business travel. Liaising with hotels/EA's/airlines in very fraught conditions. Working under pressure to ensure schedules go to plan, airlines run to schedule and customers are happy