John Gwenzi

1.Risk-based investigations on transaction monitoring alerts and cases 2.Analysis of customer and transaction information

3.Conducting background research Documenting investigations

4.Analysing financial documents and statements to identify any suspicious patterns.

5.Investigate and measure an organization's risk of suspicious financial activity.

6.Implement strategies for following anti-money laundering laws.

• Communicated with people at multiple levels.
• Selected appropriate resources, overseeing their use and distribution for maximum impact.
• Produced deliverables on time with high attention to detail.
• Supported teams to overcome obstacles and reach project objectives.
• Forecasted project requirements and challenges to successful execution.
• Developed leadership and strategic thinking skills by managing projects and people.
• Led meetings and discussions remotely using Zoom and Microsoft Teams.
• Created and allocated budget to establish financial controls.
• Developed expertise in theory and practice of [Type] project management.
• Prepared reports and presentations to provide updates on vital project information.
• Adapted project management techniques to overcome constraints and dependencies.

• Managed and maintained client investment portfolios in line with their needs and desired achievements
• Developed new investment opportunities, agreeing and implementing timescales, costs and resources for desired result
• Collaborated with clients to outline realistic financial goals and objectives
• Advised and implemented appropriate insurance cover for clients
• Calculated financial risk to inform investment decision-making
• Assessed clients' financial status, objectives and risk tolerance to devise customised risk policy
• Developed robust strategies to achieve clients' financial goals Tracked investment performance, providing clients with scheduled updates
• Verified clients' needs and financial resources to determine tailored investment strategy.

• Determining the company's strategic objectives and policies
• Monitoring progress towards achieving the objectives and policies
• Accounting for the company's activities to relevant parties, eg shareholders, Serve as the lead point of contact for all customer account management matters
• Prepare bank deposits, general ledger postings and statements Financial reporting, monitoring, and analysing financial data , including summarising data to structured reports Build and maintain strong, long- lasting client relationships budgeting and forecasting processes
• Communicating with debtors on overdue payments
• Assist with challenging client requests or issue escalations as needed
• Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients
• Communicated with customers to immediately resolve problems, avoiding escalation
• Executed complete sales cycle process, from prospecting through to contract negotiations and closing
• Frequently visited customers to maintain positive and productive relationships
• Offers proactive resolutions while driving actionable responses to questions, concerns, or challenges
• Consistently met and exceeded department targets
• Ability to motivate and encourage teamwork amongst other staff members and work as part of a team and communicate effectively with a culturally diverse group of people

• Manage transactions with customers using cash registers
• Trained new team members in cash receipts operation, stock procedures and customer service
• Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Prepare bank deposits, general ledger postings and statements for the shift daily cash banking Providing directions and road information to road users