John Grier

This role incorporates multiple positions, including Senior Clinician, Head of Clinical Development, Duty Manager, On-Call manager and Line Manager.

• Led and managed operational shifts, overseeing up to staff and operations, ensuring optimal resource deployment and adherence to critical service delivery targets.

• Directed incident management responses during large-scale events and complex operational challenges, making critical decisions under pressure to maintain safety and service continuity.

• Refined and implemented an enhanced onboarding program for Newly Qualified Professionals, accelerating integration and ensuring early adherence to performance standards and effectively onboarded new hires into the team post-recruitment, setting clear performance expectations and objectives.

• Led performance management of staff, conducting structured annual appraisals and regular performance reviews, which included formal assessment against key performance indicators and competencies.

• Proactively assessed individual and team performance throughout the year, providing timely, specific feedback and targeted coaching to drive continuous improvement and address performance issues.

• Conducted return-to-work interviews and managed staff absence in line with company policy, ensuring fair process and maintaining operational effectiveness.

• Assessed staff competencies and conducted interviews related to internal progression opportunities or developmental assignments.

• Resolved complex employee, contract and public relations issues, including investigations, conflict mediation and disciplinary/grievance procedures, fostering a positive and compliant work environment.

• Designed, developed, and delivered comprehensive training programs (e.g., annual development day, Continuous Professional Development training and regulatory compliance training to over 400 employees, enhancing competency and standardising practice.

• Spearheaded the development, review, and implementation of key operational policies and operational best practice guidelines, ensuring alignment with regulatory standards and driving quality improvements across the service.

• Led departmental quality assurance initiatives, designing and executing audit cycles, analysing performance data, and presenting actionable insights and recommendations to senior leadership.

• Managed relationships with internal departments, external contract clients and universities, ensuring effective communication and collaboration.

• Applied critical thinking and analytical skills to rapidly assess complex and often ambiguous situations, gather vital information under pressure, and determine effective courses of action.

• Made crucial, time-sensitive decisions in dynamic environments based on situational analysis, established protocols, and risk assessment, taking accountability for outcomes.

• Communicated clearly, calmly, and empathetically with diverse individuals (colleagues, the public, external agencies) during high-stress incidents, ensuring understanding and effective collaboration.

• Maintained meticulous, accurate, and confidential records (e.g., detailed incident reports, patient care records), demonstrating strong attention to detail and information governance awareness.

• Worked effectively and collaboratively as part of a small, interdependent team and liaised with multiple external agencies (e.g., police, fire service, hospital staff) to achieve shared objectives in fast-paced settings.

• Provided guidance, instruction, and feedback to students or observers, supporting their learning and development within the operational environment.

• Delivered exemplary customer service during patient interactions; recognised consistently by management for dedication to job role.
• Assisted in lifting patients into ambulances to ensure safety and prevent injuries.
• Participated actively in on-going training programmes; constantly updated knowledge base and skill set.
• Maintained cleanliness and tidiness of ambulance, fostering a comfortable environment for patients.