Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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John Greenough

Leeds,England

Summary

A results-driven professional with expertise in product knowledge and integration, technical proficiency, and customer relationship building. Demonstrates strong capabilities in KPI tracking, profit and loss analysis, and health and safety compliance, ensuring operational excellence. Adept at mentoring and coaching teams while maintaining diplomatic communication to foster collaboration. Proficient in Microsoft Office Suite and skilled in equipment maintenance to support business objectives. Committed to delivering exceptional customer service and driving sustainable growth through strategic initiatives.

Overview

11
11
years of professional experience

Work History

Manager

British Heart Foundation
Leeds
08.2024 - Current
  • Implemented cost reduction measures, reduced overhead expenses.
  • Optimised resource allocation for increased profits.
  • Delegated tasks efficiently to maximise productivity.
  • Liaised with suppliers to ensure timely deliveries.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Facilitated staff training, resulting in better customer service.

Assistant manager

British Heart Foundation
Leeds
11.2016 - 08.2024
  • Handled stock control duties diligently, preventing overstocking or shortages.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Delegated tasks to team members efficiently, improving overall productivity.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Created a positive work environment, resulting in higher employee morale.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Monitored sales performance regularly, adjusting strategies as required.
  • Managed cash registers accurately, reducing discrepancies at the end of day reconciliation.
  • Provided support to manager during audits, ensuring accurate reports.
  • Assisted in recruitment process to build an effective workforce.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Minimised inventory loss for improved profit margins.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Organised financial and operational data to help with yearly budgeting and planning.

Volunteer sales assistant

British Heart Foundation
Leeds
06.2014 - 11.2016
  • Rotated stock regularly, ensuring freshness and variety of items on display.
  • Handled cash transactions to ensure smooth checkout process.
  • Processed returns and exchanges with minimal fuss for satisfied customers.
  • Facilitated seamless handover shifts through thorough reporting and communication.
  • Performed price checks promptly, addressing customer concerns about accuracy.
  • Enhanced customer experience with warm, friendly interactions.
  • Assisted customers with queries for improved customer relations.
  • Handled delicate merchandise carefully, preventing damage or loss from mishandling.
  • Assisted with stock control and inventory management for a well-organised shop floor.
  • Provided product knowledge to customers resulting in informed purchasing decisions.
  • Supported the organisation's mission through proactive involvement in community events and fundraisers.
  • Promoted special offers and discounts, creating awareness among shoppers.
  • Worked closely with fellow volunteers to maintain efficient operations during peak hours.
  • Helped set up promotional displays, attracting more potential buyers.
  • Packed purchased goods carefully, maintaining product integrity during transportation.
  • Optimised sales by providing excellent customer service.
  • Maintained store cleanliness, resulting in an enjoyable shopping environment.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Sorted, prepared and categorised numerous donated items per shift, exceeding store targets.
  • Guided customers in finding specific products.
  • Maintained clean, tidy storefronts for good first impressions and increased footfall.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Rotated, priced and merchandised donated goods to drive sales.
  • Steamed and presented garments in line with fashion trends.
  • Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and service users.
  • Received and safely stored donations in appropriate locations.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Facilitated communication between volunteer staff to carry out tasks.
  • Displayed and restocked merchandise by following brand guidelines.
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Adhered to charity organisation policies and procedures.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.

Education

GCSEs -

Woodkirk Academy
Leeds

Skills

  • Product knowledge and integration
  • Microsoft Office Suite proficiency
  • Technical proficiency
  • Diplomatic communication
  • KPI tracking
  • Mentoring and coaching
  • Profit and Loss Analysis
  • Health and Safety Compliance
  • Customer Service
  • Equipment Maintenance
  • Microsoft Office Suite
  • Customer relationship building

Affiliations

  • Cooking
  • Online gamer

References

References available upon request.

Timeline

Manager

British Heart Foundation
08.2024 - Current

Assistant manager

British Heart Foundation
11.2016 - 08.2024

Volunteer sales assistant

British Heart Foundation
06.2014 - 11.2016

GCSEs -

Woodkirk Academy

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John Greenough