John Gillies

After joining Ember in August 2024 as a driver i was given the Hub Support/ Ambassador role earlier this year. This is a very demanding role which comes with a lot of responsibilities. Its a role that is ever changing and always evolving which keeps me on my toes. I work closely with others as a team which includes ops managers, fellow hub support colleagues, mechanics and drivers. I also route train drivers to learn our ever expanding road network. For me this is very rewarding because for many drivers our vehicles are the first electric coaches they have ever driven. Teaching them about battery efficiency and defensive driving will make them drive the Ember way. It will also help to deliver the best customer service and best passenger transport experience in Scotland and for me, we are unmatched.

• Ensuring OTP is met as much as possible.
• Dealing with any requests from management.
• Having a good rapport with drivers, mechanics, office staff and any visitors.
• Ensuring drivers are safe and legal to commence duty.
• Allocating as many shifts as possible.
• Ensuring priority routes are allocated the correct vehicle.
• Dealing with any driver sickness by following company procedures.
• Making sure the depot is safe for employees.
• Listening to drivers problems and trying to find a solution.
• Try to minimise as much lost mileage as possible.
• Keeping up to date with online courses.
• Follow GDPR rules at all times.

• Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
• Announced upcoming stops and potential route delays to passengers.
• Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
• Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
• Assisted passengers with difficulties or disabilities to safely board and disembark buses.
• Performed safety checks before and after shifts, completing daily checklists.
• Provided clean and safe environment on bus with routine maintenance and clear aisle.
• Reported any malfunctions promptly to keep bus running smoothly.
• Advised passengers on most cost-effective fares and services.
• Distributed correct documentation for customers transferring to connecting bus on set route.

• Night-shift work.
• Helped load suitcases onto vehicle if required.
• Motorway driving.
• Collected cash fares and completed daily paperwork accurately.
• Stayed current on defensive driving techniques through yearly classes.
• Developed strong sense of navigation and direction through travel and geographical study.
• Created enjoyable travel experiences by engaging passengers in lively conversations.
• Kept track of all buses and dealt with any motorway breakdowns by showing my initiative.
• Ensured buses left on time and no passenger was left behind.