John Furlong

Tech Mahindra is a leading global provider of technology consulting and digital solutions to enterprises across industries. With over 145,000+ professionals across 90+ countries.

Responsibilities Overview:

• Responsible for the management of the Talent Acquisition functions for UK / Ireland / EMEA / USA ensuring all hiring, vetting and compliance objectives are achieved on time and within budget.
• Ownership and control of TA budget for all aspects of hiring, vetting and marketing for each location, as well as responsibility for providing TA costs for all RFP new business opportunities.
• Own in collaboration with HR the DEI initiatives and incorporate into a recruitment strategy for each location, fostering and promoting an inclusive work environment.
• Responsible for all aspects of onboarding process for new hires, ensuring smooth integration into company culture.
• Provide training and development for managers and recruiters in team, increasing their competency levels.
• Implement creative sourcing strategies to engage passive and active candidates, broadening the talent pipeline.
• Lead and deliver the UK and EMEA early careers and education institutes project.
• Be point of contact / senior stakeholder for all TA escalations across locations.

Achievements:

• Delivery - over 4000+ direct hires achieved on time across multiple countries (a variety of sectors / positions including contact centre operations, support functions, corporate functions, tech and non-tech, multi-lingual and executive level hires).
• Attrition - Reduced 0-45 days by 70% and 45-180 days by 47% by creating a predictive analytics and data capture model into the hiring and selection process, saving the business over £2.5m.
• Time to Hire - Decreased time to fill metrics by 50% reducing overall recruitment costs by £200,000.
• Agency Spend - 100% direct hiring model devised and implemented saving the business over £2m.
• Multilingual - Hired over 500 multilingual candidates across various locations (mainly UK and EMEA) to support a global client restructuring project.
• DEI - Implemented successful diversity recruitment initiatives that led to an increase in minority hires by 30% across all locations.

Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the worlds best brands including over 100 Fortune Global 500 clients. Operating in 40+ countries and across 6 continents.

Responsibilities Overview:

• Manage recruitment teams across the UK & EMEA (7 x UK and 1 x EMEA), 8 in-house recruitment supervisors and 27 recruiters.
• Manage high-volume recruitment requirements across primary sites and support the wider global team as and when required.
• Manage and support a team of talent acquisition leaders and specialists to deliver requirements whilst providing an outstanding candidate experience.
• Participate as a member of task forces in corporate-wide human capital and other people initiatives.
• Be point of contact "trusted advisor" for all escalated (difficult) TA issues.
• Deliver talent acquisition solutions to solve challenges affecting the success of the business.
• Project manage and deliver early careers and DEI business objectives.

Achievements:

• Delivery - achieved 3000+ direct hires over a 12 month period.
• Attrition - reduced attrition from 31% to 7% resulting in a saving of $1.4m.
• Agency Spend - reduced agency by 80% saving over $150,000.
• CPH - significantly reduced from $547 to $269.
• Experience - Improved candidate CSAT from (4.3 to 8.8/10) and hiring manager CSAT from (5.8 to 8.4/10)
• EMEA - achieved 500+ direct hires over 6 month period in new site set up in Egypt and 140+ direct hires in Hungary.

Exchange Utility are the second largest Energy Consultancy in the UK, proving energy management solutions to 20,000+ SME customers across the UK

Responsibilities Overview:

• Implement a group wide talent attraction strategy to support business growth objectives.
• Manage and develop a team of in-house recruiters and implement a 100% direct sourcing model.
• Develop employer branding strategy, enhancing the company's EVP.
• Collaborate closely with department managers and develop a strategy to combat current hiring challenges.
• Provide comprehensive recruitment reports for senior management review.

Achievements:

• Delivery - Achieved 240+ direct hires reducing agency spend to £0. saving £120,000 on agency costs from the previous year.
• Attrition - Reduced by 80% saving over £180,000.
• Cost to Hire - reduced from £1020 to £468 saving over £100,000.
• Hiring Experience - Improved candidate CSAT from 2.7 to 4.1/5) and hiring manager CSAT from 3.8 to 4.6/5).
• Culture - Implemented culture and engagement initiatives which resulted in better employee engagement and as a result reduced attrition in 180days+ by 34%.

Chess ICT are one of the UK’s leading Voice, Connect, Cloud and Digital solutions providers.

Responsibilities Overview:

• Devise and implement a group wide talent acquisition strategy that supports the business growth objectives, manage and develop a team of recruitment professionals and HR business support advisors.
• Implement a 100% direct sourcing model and reduce business costs on hiring & attrition.

Achievements:

• Delivery - Hired over 150 people in a 12 month period covering all business functions.
• Direct Model - Implemented a direct sourcing model which led to cost savings of over £71,000.
• Cost to Hire - Reduced from £1,090 to £452 through analysis of data and changes made to end to end process and recruitment tools.
• Experience - Improved candidate CSAT from 3.2 to 4.4/5 and hiring manager CSAT from 3.8 to 4.7/5.
• Recognition - Nominated finalist at Yearly Conference for ‘Best Newcomer of The Year’ after 4-months service with the business.

Capita is the UK’s largest provider of business process management and integrated professional support service solutions.

Responsibilities Overview:

• Manage the 2015 Retail Peak projects for 4 Capita clients - Debenhams, Yodel, M&S and John Lewis Partnership with a combined recruitment requirement of 1698 temporary Contact Centre agents and team leaders across four regions.
• Full accountability for the implementation and delivery of the resourcing strategy for the 4 clients.
• Leading and sole point of contact for all stakeholder management within the 2015 peak project covering: Executive Management, Project Management & Governance, Planning, HR, and Operations within each Capita specific client project.
• Lead and sole point of contact for agency suppliers, providing the resource requirement / volume demand of hires to suppliers.
• Ensuring effective contingency plans are developed and in place to enable maximum fulfilment across each client area.

Achievements:

• Delivery - Achieved 1698 hires + backfill for client projects.
• Project Management - Successfully achieved delivery of projects on time within the required RAMP and Backfill time frames.
• Recognition - Received recognition from executive team for the successful delivery of the projects, first time it had been achieved in 5 years.