Summary
Overview
Work history
Education
Interests
Additional Information
Timeline
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JOHN FLETCHER

Manchester

Summary

A CERTIFIED (APM, PRINCE2) DELIVERY/PROJECT/PROGAMME MANAGER (INFRASTRUCTURE & APPLICATIONS) & SCRUM MASTER with many years' experience working in both Agile & Waterfall environments; with proven ability and experience leading & facilitating multiple projects, and working with all levels of stakeholders EXPERTISE Delivering projects using the Agile framework Expert appreciation of Agile frameworks particularly scrum (Certified Scrum Master) software engineering processes and practices Delivery focused to meet targets and demanding deadlines Broad knowledge of modern Digital technologies Excellent leadership skills Good experience of Product Owning Solid Project Planning (Jira, Confluence, Trello) Finely tuned influencing & decision-making skills Proven presentation and communication skills Ability to evaluate options in the short, medium and long terms Strong rapport-building skills, with good experience of communication with and reporting to large numbers of key stakeholders Many years' experience managing multiple projects; dynamic and goal-orientated with can-do attitude Skilled & effective in communicating with senior stakeholders Confident and assured with Risk Management, project governance, issue monitoring & reporting Experienced/trained and very effective facilitator, communicator, and negotiator

Overview

17
17
years of professional experience

Work history

Project manager and developer

  • For several financial & blue-chip companies

PROGRAMME DELIVERY MANAGER

SCRUM MASTER
02.2022 - Current
  • Scrum Mastered & Delivery Managed Cloud Adoption Programmes (both AWS & Azure) for government
  • Lead Innovation team towards identifying & establishing department strategy, position & stance with regard to AI; in particular Machine Leaning
  • CYOD (Choose Your Own Device): Delivery managed Programme to replace & extend current DWP desktop & mobile phone by providing multi-platform offerings on all Digital devices
  • Unified Comms: Leveraging of current systems to provide consistent multi-channel communications platform
  • Collaboration & Communication: (Confluence, Trello, Sharepoint, others) Lead & managed a project to identify the best C&C tools across the Digital landscape
  • Continuous Delivery: (Jenkins, GitHub etc) Helped lead a major Programme to curtail the dependency of major corporations such as HP, BT, MS & more; to facilitate massive in-house development
  • The building of infrastructure such as CD practice to design, build, (auto) test code is central to this philosophy
  • OPS MI Service Dashboard: Scrum mastered this initiative to establish a summary view of the health of the top 25 services at a glance
  • Disaster Recovery: 5m project to provide business continuity for the new CMG (Child Maintenance Group) 2012 scheme
  • As delivery manager I lead a team of mangers & staff from DWP and various suppliers (HP, BT, TATA/TCS) to research, provide options, & deliver the system
  • Management Information: A £multi-pound project for CMG to build cube-based Data Warehouse with Oracle Siebel Bancs OBIEE
  • Successfully lead & managed large multi-million on-line banking project (payment processing) with large stakeholder involvement for new company, managed implementation and configuration of myriad hardware & software modules, ensured governance and due diligence, Major Multinational Energy company) Via WhiteBridge
  • Security improvement Programme, Secure Flexible working: MDM (Modern Device Management), EU Analytics (Nexthink), Service Transfer (SA to India)
  • MS Azure Cloud & Endpoint Projects
  • Agile: Scrum, Kanban, Coaching, Jira/Confluence Education,
  • Technologies:
  • MS: Azure Cloud, Intune, Endpoint, 365, Nexthink(Analytics) Office, Jira & Confluence

DELIVERY MANAGER

Bank of England
05.2020 - 12.2021
  • London Via VIQU
  • Major FinTech Regulatory projects including: RTGS (Real Time Gross Settlement), BSM (forecasting); SFN (Security Force Network
  • Agile Coaching/ways of working, Jira/Confluence education, Resource Allocation, BOMS
  • Technologies:
  • Agile (Scrum, Kanban); Jira & Confluence, Remedy, Changepoint/Daptiv; Algosec Excel; MSP

SCRUM MASTER & DIGITAL DELIVERY MANAGER

HM Gov. St Peters Sq
01.2014 - 02.2020
  • Manchester GDS (Government Digital Services); Digital Group
  • Large-scale digital, technological transformation programme using the Agile project management (particularly Scrum) framework; heavily involved in (and thoroughly enjoyed) planning, leading & managing many digital projects across this transformation programme
  • I have led and Scrum Mastered (and product owned) several teams for Government Digital Systems, Shared Technical Services and the Chief Technology Office, involving several large government departments: Home Office, DWP, HMRC, CMG (Child Maintenance Group) and Digital Innovation Labs; delivering many exciting products from across the digital landscape including:
  • Agile Coaching and ways of working in a continuous delivery environment
  • Removing blockers and leading Agile ceremonies (Stand-ups, Sprint review/retrospectives etc.)
  • Cloud Adoption Programmes (both AWS & Azure)
  • Collaboration & Communication: identify the best C&C tools across the Digital landscape
  • Unified Comms: to provide consistent multi-channel communications platform
  • Continuous Delivery: Pipeline; (Jenkins, GitHub, Puppet etc)
  • Jira/Confluence education
  • Machine Leaning: Prediction models; automation; robotics
  • CYOD (Choose Your Own Device: replace & extend current desktop & mobile phone services
  • (New) Customer & Agent Portal: A re-imagining of how government communicate securely with citizens
  • Smart Card Removal: login without requiring the use of a smart-card
  • OPS MI Service Dashboard: visualize the Key Performance Indicators
  • Technologies:
  • Agile (Scrum, Lean, Kanban)
  • Amazon Web Services
  • Azure
  • Python Linux API's - REST/SOAP JSON XML/XSLT UML LAMP-stack Bootstrap NodeJS
  • Cloud SAAS / IAAS/ PAAS DevOps WebOps
  • Continuous-Delivery GitHub Jenkins
  • Collaboration & Communication: SharePoint Lync Alfresco Drupal Yammer Jive Jabber Huddle Confluence Jira MediaWiki Google-docs Exo Openfire Zimbra
  • CMS: Drupal, Umbraco, SharePoint (2007/ 2013) Alfresco
  • Mobile management iOS, Android, Windows
  • WebSphere/Google Analytics, SQL, Analytics Omni-channel
  • Database technology (SQL/NoSQL) Oracle SQL

DELIVERY MANAGER Child

HM Gov
Leeds
01.2011 - 01.2014
  • Disaster Recovery: 5m project to provide assurance of Business Continuity for the new CMG (Child Maintenance Group) 2012 scheme
  • As delivery manager I lead a team of mangers & staff from the group along with various suppliers (HP, BT, TATA/TCS) to research, provide options, & deliver the system
  • MI (Management Information): A multi-million-pound project for CMG to build cube-based Data Warehouse with Oracle Siebel Bancs OBIEE
  • Advice to Product Owners and Project Managers within an Agile context
  • Deliver a coherent API strategy
  • Modern monitoring & data visualisation service
  • Agile Coaching: Product focused Scrum/Kanban approach, collaborative team structures
  • Planning Scrum Ceremonies & day-to-day management (of non-agile projects) coordinating the Technology and Business Change workstreams to deliver the change in capability
  • Technologies:
  • Agile (Scrum, Kanban)
  • Removing blockers and leading Agile ceremonies (Stand-ups, Sprint review/retrospectives etc.)
  • Python Linux API's - REST/SOAP JSON XML/XSLT UML LAMP-stack Bootstrap NodeJS
  • Cloud SAAS / IAAS/ PAAS DevOps WebOps
  • Continuous-Delivery GitHub Jenkins Collaboration & Communication: SharePoint Lync Alfresco Drupal Yammer Jive Jabber Huddle Confluence Jira MediaWiki Google-docs Exo Openfire Zimbra
  • CMS: Drupal, Umbraco, SharePoint (2007/ 2013) Alfresco
  • DW Technologies: Data Lake repository
  • MS Office (particularly MS Project & Excel)

Programme Manager

APA
05.2009 - 10.2010
  • Extensions) (Medical)
  • Responsible for a range of projects across this infrastructure readiness programme:
  • I.T & telephony infrastructure project, Clinical systems project, Clinic building re-fit project CRM & marketing systems, Website development and maintenance
  • Definition of requirements, issues & risk, Financial Planning, Accounting and budgeting
  • Large key stakeholder liaison and management, Negotiations with suppliers and business partners
  • Governance and due diligence, Ensured controlled system environment

Digital Delivery Manager

Ivobank
London
02.2007 - 04.2009
  • Start-up Internet Bank)
  • Development of a total client finance solution to gaming companies offering secure money transfer backed by full banking security, reporting to the development manager
  • My role was to Delivery/Project Manage the procurement, alignment, development & configuration of the bank's infrastructure; to ensure governance and due diligence; to raise and record issues and risks
  • This was a large stakeholder role where excellent communication was essential
  • Reviewed and developed plans with senior stakeholders (the over ambitious plans were an issue - I negotiated more time and a rescheduling); large £multi-million budget; very aggressive timescales and demanding stakeholders (disparate and dispersed key players made it difficult to align expectations
  • Coordination of the work for the project teams ensuring clarity of work plans, deliverables and spread across multiple sites with 25 third-party vendors
  • Product team delivery, allowing multi skilled teams to self-organise & deliver iterative solutions
  • Active pair coding in the teams to up skill, improve and deliver on the job
  • Develop Start Up culture and opportunity

Education

BA (Hons) - English, Computer Science

Salford University

BA(Hons) - English

Interests

Digital Technology; Literature, Cinema & Music; Socialising with friends and family

Additional Information

  • 1

Timeline

PROGRAMME DELIVERY MANAGER

SCRUM MASTER
02.2022 - Current

DELIVERY MANAGER

Bank of England
05.2020 - 12.2021

SCRUM MASTER & DIGITAL DELIVERY MANAGER

HM Gov. St Peters Sq
01.2014 - 02.2020

DELIVERY MANAGER Child

HM Gov
01.2011 - 01.2014

Programme Manager

APA
05.2009 - 10.2010

Digital Delivery Manager

Ivobank
02.2007 - 04.2009

Project manager and developer

BA (Hons) - English, Computer Science

Salford University

BA(Hons) - English

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JOHN FLETCHER