JOHN ESSIEN
Web Designer
Federal Capital City
Summary
Motivated PA/Administrator with extensive report and Microsoft Office skills, customer experience control, and excellent verbal and written communication. Seeking a challenging position to effectively utilize these skills and contribute to organizational success. Aspiring to secure a position within your organization to further develop customer control and Microsoft skills, contribute to team projects, and gain valuable experience for advancement into a managerial role. Committed to driving innovation and growth, aiming to make significant contributions in improving the PA/Administrator role within the organization.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Officer
Motion Yield Nigeria LTD
01.2021 - 01.2023
- Answer and direct phone calls
- Plan meetings and take detailed minutes
- Write and distribute emails, correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
Customer support officer
e Drop
02.2020 - 02.2022
- Analyzed and collected customer information to prepare product or service reports
- Continuously updated job knowledge by participating in educational opportunities such as webinars, and conferences
- Provided excellent customer service to ensure a positive customer experience
- Followed up promptly on all unresolved cases from previous shifts
- Developed effective communication strategies to build relationships with customers and colleagues
- Supported daily customer service operations by drafting comprehensive manuals for informing assistance efforts
Education
Bachelor of Science (B.S.) - Medical Biochemistry
Cross River University of Technology
02.2015 - 05.2021
Skills
Contact
Federal Capital City Abuja
Personal Information
Hobbies: I am involved in a local amateur dramatics society, where I volunteer as a lighting and sound technician. I have been involved with this society for three years and very much enjoy being part of the team. More recently, I assumed the role of Stage Manager for a two-week production and relished the chance to take control of performances and react to a high-pressure environment.
Timeline
Administrative Officer
Motion Yield Nigeria LTD
01.2021 - 01.2023
Customer support officer
e Drop
02.2020 - 02.2022
Bachelor of Science (B.S.) - Medical Biochemistry
Cross River University of Technology
02.2015 - 05.2021
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