Summary
Overview
Work history
Education
Skills
Timeline
OperationsManager

John Errington

Doncaster,South Yorkshire

Summary

Diligent Operations Manager bringing 21 years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritise tasks.

Overview

37
37
years of professional experience
3
3
years of post-secondary education

Work history

Operations Manager

SCCIAlphatrack Ltd
Harlow, Essex
05.2022 - Current
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Strategically scheduled and managed 38 staff members, maintaining high-performing business operations.
  • Analysed financial data to track and achieve budget targets.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
  • Managed and motivated high-performing teams for successful KPI attainment.

Technical Project Manager

SCCIAlphatrack LTD
Harlow, Essex
08.2015 - 05.2022
  • Managed teams of Installation and Reactive Maintenance engineers, developing workflows and processes.
  • Identified and recommended cost-effective technology solutions.
  • Aligned project strategy with business needs, prioritising value for money, security and contractual requirements.
  • Oversaw execution of projects from inception, system designs to execution.
  • Led infrastructure projects to install and upgrade various systems.
  • Executed performance reports and submitted to management for review.
  • Acted as first point of contact for hardware and software troubleshooting queries.
  • Liaised with third parties to purchase end user equipment as necessary.
  • Identified skill gaps and restructured IT team, increasing department capabilities.

Project Manager

SCCIAlphatrack LTD
Harlow, Essex
02.2011 - 08.2015
  • Embedded lean governance operating models, valuing ownership, predictability and transparent delivery over pre-prepared project reporting.
  • Documented appropriate project plans and controls in line with change lifecycle.
  • Assured project documentation followed internal quality standards.
  • Identified and deployed resources with individual responsibilities for project completion.
  • Led technical delivery teams with in-depth understanding of processes and techniques to deliver high-quality solutions.
  • Acted as single point of contact for customers and internal stakeholders.
  • Used project management tools and techniques for positive, successful outcomes.
  • Delivered on projects' key objectives with agreed budgets, timelines and standards.
  • Managed workforce planning, compiling information for informed decision-making.
  • Monitored project spending and compiled budgets to develop business use cases.
  • Defined risk profiles for each project and prepared contingency plans to minimise business risk.
  • Implemented and maintained appropriate systems to enable successful planning and scheduling.
  • Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.

Supervisor

SCCIAlphatrack Ltd
Harlow, Essex
01.2009 - 02.2011
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Guided and coached staff to achieve individual growth.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Kept records of damaged and out-of-date products for safe disposal.

Engineer

SCCIAlphatrack Ltd
Harlow, Essex
06.2002 - 01.2009
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Installation and Repair of Commercial satellite and TV systems from reception to distribution from small TV networks to large Hotel system distributions
  • Installation and Repair of Commercial WIFI systems from Installation of LAN Hardware, Switches, Firewalls, cabling and Access Points. Configuration of the systems to proved the ISP requirements
  • Facilitated communication between office personnel, subcontractors and customers.
  • Analysed customer engineering drawings, specifications and requirements to perform installation and repair tasks.

Satellite Engineer

Sky UK
Doncaster, South Yorkshire
02.1999 - 06.2002
  • Installation and Repair of Domestic Sky satellite reception TV systems.
  • Defined control standards and procedures for efficient functioning and safety of electronic equipment.
  • Selected optimal production and installation methods to achieve best result for the customer.

Infantryman

HM Armed Forces
Worldwide
03.1987 - 01.1999
  • Developed training programmes for top-notch combat and non-combat performance.
  • Responded to emergencies with speed, coherence and knowledgeable assistance.
  • Produced reports on equipment status, incidents and personnel readiness for superiors.
  • Led fire team during infantry dismounted battle drills and situational training exercises, providing maximum safety.
  • Documented and processed classified materials for units, maintaining complete confidentiality.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers within timeframe.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
  • Evaluated performance of new recruits to determine progress.
  • Secured buildings, rooms and perimeters whilst minimising exposure times.
  • Performed fire team member duties during situational training exercises.
  • Briefed team on readiness, equipment status and enemy locations for sound decision-making.

Education

NVQ Level 3 - Signal Reception Pathway

North Hertfordshire College
Stevenage

CSEs - Mathematics, English, History, Geography, Physics

Hatfield High School
Doncaster
09.1983 - 07.1986

Skills

  • Process improvement strategies
  • Contract management
  • Inventory control
  • Profit and loss analysis
  • Productivity improvement specialist
  • Business process re-engineering
  • Resource planning and allocation
  • High-pressure environments
  • Quality compliance procedures
  • Multi-site operations
  • Policies and procedures implementation
  • Change management
  • Multidisciplinary collaboration
  • Communication improvements

Timeline

Operations Manager

SCCIAlphatrack Ltd
05.2022 - Current

Technical Project Manager

SCCIAlphatrack LTD
08.2015 - 05.2022

Project Manager

SCCIAlphatrack LTD
02.2011 - 08.2015

Supervisor

SCCIAlphatrack Ltd
01.2009 - 02.2011

Engineer

SCCIAlphatrack Ltd
06.2002 - 01.2009

Satellite Engineer

Sky UK
02.1999 - 06.2002

Infantryman

HM Armed Forces
03.1987 - 01.1999

CSEs - Mathematics, English, History, Geography, Physics

Hatfield High School
09.1983 - 07.1986

NVQ Level 3 - Signal Reception Pathway

North Hertfordshire College

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