John Eldred
Romford,Essex
Summary
Accomplished professional with extensive expertise in technical troubleshooting, vendor negotiation, and quality assurance. Demonstrates strong skills in team collaboration, process optimisation, and technical documentation. Proficient in software development and fostering innovation, with a focus on maintaining vendor relationships and delivering customer-focused service. Known for resilience under pressure and a commitment to health and safety compliance. Aspires to leverage technological leadership and decision-making confidence to drive technical system improvements and enhance customer service outcomes.
Resourceful problem-solver with motivational and aspirational outlook. Demonstrates strong leadership and project management skills, combined with technical proficiency and team collaboration. Committed to driving innovation and operational excellence to achieve impactful results.
Hardworking Technical Manager brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Technical Manager
Eagle Automation Systems Limited
North Weald, Essex
03.2014 - Current
- Demonstrated excellent problem-solving skills in diagnosing hardware and software issues.
- Developed innovative solutions for complex technical problems.
- Negotiated contracts with vendors to acquire cost-effective tech solutions.
- Prioritised tasks according to business needs, maximised team output.
- Increased system performance by troubleshooting critical issues.
- Ensured timely completion of projects through effective resource management.
- Maintained high-performance standards with rigorous testing procedures.
- Improved customer satisfaction by resolving technical complaints promptly.
- Produced technical schedules in line with production specifications.
- Prepared work schedules and assigned personnel to meet production plans.
- Investigated and resolved non-conformance issues to limit manufacturing delays and losses.
- Promoted best practices to uphold output quality standards.
- Collaborated with multidisciplinary teams to develop creative, customer-focused solutions.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Senior engineer
Enterprise Security Technologies Ltd
Basildon, Essex
06.2009 - 03.2014
- Managed complex engineering projects from conception to completion.
- Streamlined production process by identifying and rectifying operational inefficiencies.
- Prepared technical reports to communicate project progress and outcomes.
- Designed advanced engineering solutions for improved system performance.
- Developed innovative design strategies, resulting in increased efficiency.
- Piloted new technologies in operations, driving innovation and improvement.
- Mentored junior engineers, aiding professional growth and development.
- Devised cost-effective solutions whilst maintaining high-quality standards.
- Ensured regulatory compliance in all engineering practices to maintain industry standards.
- Provided technical expertise in troubleshooting and resolving engineering challenges.
- Championed innovation by introducing new technologies and methodologies.
- Worked with manufacturing teams to address and resolve non-conformances.
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
- Supported management decision-making with expert-level technical guidance.
- Collaborated with procurement team to secure project materials at favourable prices.
- Devised and implemented test procedures to verify product compliance and performance.
General Manager
Specialised Security Manufacturing Ltd
Great Dunmow, Essex
01.2004 - 06.2009
- Established a positive work environment which promoted staff morale and productivity.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Delivered results under pressure to meet tight deadlines.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Maintained compliance with industry regulations at all times.
- Successfully negotiated contracts with suppliers to reduce costs.
- Led company-wide restructuring to streamline operations.
- Established successful partnerships with other companies for mutual growth.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations.
- Worked with board of directors to establish objectives and decisively lead operations.
- Established budgets based on historical, current and forecasted business data.
Education
GCSEs - English
Brampton Manor School
East Ham 09.1980 - 09.1985
Skills
- Technical troubleshooting
- Vendor negotiation
- Quality assurance
- Team collaboration
- Process optimisation
- Technical documentation
- Staff mentoring
- Software development proficiency
- Innovation fostering
- Technical proficiency
- Vendor relationship maintenance
- Service-Oriented mindset
- Customer-Focused service
- Technological leadership
- Decision-Making confidence
- Tech troubleshooting
- Tendering and Estimating
- Technical process improvement
- Software development
- Technical system improvements
- Aftercare
- Resilience under pressure
- Health and Safety Compliance
- Customer Service
Timeline
Technical Manager
Eagle Automation Systems Limited
03.2014 - Current
Senior engineer
Enterprise Security Technologies Ltd
06.2009 - 03.2014
General Manager
Specialised Security Manufacturing Ltd
01.2004 - 06.2009
GCSEs - English
Brampton Manor School
09.1980 - 09.1985
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