John Edwards
Milton Keynes,Bucks
Summary
Accomplished award winning Operations Manager with a wealth of experience in building management, customer service, managing and developing teams and sales. With proven expertise in streamlining processes and driving operational efficiency. Experienced in optimising resources, managing cross-functional teams, and implementing innovative solutions to improve productivity. Adept at fostering strong relationships with stakeholders with a strong dedication to delivering outstanding service with aim of exceeding customer's expectations. Committed to delivering impactful results and enhancing overall business performance, coupled with a continuous strive to improve efficiency within the organisation.
Overview
43
43
years of professional experience
Work History
Operations Manager
BE Flexible Space (Company name change)
London
2025.10 - Current
- Point of contact and support to centre teams.
- Align centre operations to maintain consistent service standards across teams.
- Drive complaint resolution by directing centre teams through corrective actions.
- Provide technical support on Yardi management system across the portfolio.
- Set portfolio-wide standards by supporting centres on required practices and operational processes.
- Assist HR team with recruitment and training to strengthen operations team capability.
- Deploy staff where required to ensure adequate cover across portfolio.
- Collaborate with HR to manage recruitment for organisational vacancies.
- Support the sales team with production of contracts for new deals.
- Colaborate with support teams to solve operational and building issues.
Client Liaison Manager
BE.Spoke Managed Space (Division of BE Offices)
London
2021.10 - 2025.08
- First point of contact for all BESpoke clients.
- Put steps in place to ensure we remained client centric and were delivering the best customer service at all times.
- Conducted weekly courtesy visits to BESpoke clients to be of support with any service related issues.
- Coordinated sales enquiries and mapped bespoke client requirements for office space plans.
- Led cross-department delivery for client office space requirements and timelines.
- Supported managing director with contract negotiations, finalisation, and legal team input.
- Prepared all relevant commercial and legal documentation.
- Interacted with landlords, managing agents and FM partners to ensure resolution of building issues.
- Provided post move-in ongoing support to BESpoke clients.
- Created and issue charges and billing.
- Arranged regular client events to promote newtworking.
Senior Centre Manager
BE Offices
Milton Keynes, Bucks
2001.10 - 2021.09
- Managed successful business centre in Milton keynes city centre providing serviced offices, meeting rooms and virtual offices.
- Directed support teams across administration, security, facilities management, and cleaning.
- Controlled daily workload based on current centre and client priorities.
- Led recruitment, training, and ongoing development with clear objectives.
- Carried out regular FM and legal checks to maintain compliance and continuity.
- Cooridnated contractors and partners to maintain building operating standards.
- Coordinated routine health and safety checks and drive corrective measures.
- Set building fabric maintenance priorities and establish continuous improvement priorities.
- Monitered support team performance to maintain end-to-end service efficiency.
- Stayed aligned with our clients to ensure that our team were delivering the best customer service at all times.
- Managed delivery of additional services and billing of meeting rooms, postal and courier services.
- Managed invoicing cycles and managed debt collection to protect income.
- Managed office space enquiries from first contact through agreement execution.
- Coordinated with support teams to ensure readiness of client's office space with on-time delivery.
- Coordinated client move-in process including configuation, IT and telephony set-up.
- Conducted renewal and expansion meetings to shape client's future client plans, in order to accommdoate client growth and to maximize revenue.
- Produced reports for senior management and stakeholders.
- Managed the process for dealing with operational service matters affecting clients.
- Engaged in networking with local businesses to promote BEOffices and attract new clients.
- Hosted regular client events to maintain engagement and client retention.
Customer Service Manager
Intercan (Redundancy)
Milton Keynes
2001.03 - 2001.08
- The task at hand was to improve and manage customer service and efficiency within the organisation.
- Introduced steps to improve the customer journey.
- Provided support and training to exisiting personell.
- Created a results orientated environment by implementing a new CRM system.
- Created a roadmap to improve efficiency across all departments.
- Implemented and oversee proactive sales management system.
- Interacted with suppliers and partners to improve efficiency, stock and delivery.
- Introduced clear and concise processes within the organisation.
Customer Services Manager
KV Ltd
Milton Keynes
1993.10 - 2001.02
- Managed commercial department and desptch teams.
- Managed customer services and support teams on the helpdesk.
- Oversaw key account management.
- Produced output reports for senior management.
- Led the data processing operation.
- Conducted staff training and development including performance reviews.
- Conducted customer visits and company product presentations.
(Other roles held) Commercial Administrator
KV Limited
Milton Keynes
1991.03 - 1993.09
(Other roles held) Warehouse/despatch supervisor
KV Limited
Milton Keynes
1985.08 - 1991.02
(Other roles held) Despatch Operative
Vento Solenoids (KV Limited)
1983.11 - 1985.07
Education
GCSEs - English
Leon Comprehensive
Milton Keynes1982-01
GCSEs - Maths
Leon Comprehensive
Milton Keynes1982-01
GCSEs - Science
Leon Comprehensive
Milton Keynes1982-01
GCSEs - Social Studies
Leon Comprehensive
Milton keynes1982-01
GCSEs - French
Leon Comprehensive
Milton Keynes1982-01
GCSEs - Art & Design
Leon Comprehensive
Milton Keynes1982-01
Skills
- Strong communication and interpersonal skills
- Active listening
- Complaint handling and resolution
- Leadership and management
- Staff development and training
- Time management and methodical organisation
- Teamwork and collaboration
- Public speaking and delivering presentations
- Team building
- Customer relationship management
- Performance monitoring
- Recruitment coordination
- Contract negotiation
- Cross-department collaboration
Hobbies and interests
My interests are creativity & music. Nurturing my extensive collection of vinyl records! I also have a passion for photography, art & painting with acrylics. I enjoy socializing, eating out and spending quality time with family.
Accomplishments
- Winner of bca (FlexSA) business centre of the year.
- Part of winning team ' UK Customer experience award.
Additional Information
LinkedIn: linkedin.com/in/john-edwards-a798b53
Additional training
- General management
- People management
- Leadership skills
- Grievance procedures
- Time management & organisational skills
- Telesales
- GDPR/KYC - HMRC procedures
IT Packages used
- ICAPS
- Goldmine 5.0 - CRM system
- BCM (Business centre manager)
- Centre Charge
- Ultrasoft
- eLogbooks
- Net2 security systems
- Yardi Kube, Yardi FM, Yardi IT, Yardi Bluepoint
- MS Word, PowerPoint, Excel, Outlook
Timeline
Operations Manager
BE Flexible Space (Company name change)
2025.10 - Current
Client Liaison Manager
BE.Spoke Managed Space (Division of BE Offices)
2021.10 - 2025.08
Senior Centre Manager
BE Offices
2001.10 - 2021.09
Customer Service Manager
Intercan (Redundancy)
2001.03 - 2001.08
Customer Services Manager
KV Ltd
1993.10 - 2001.02
(Other roles held) Commercial Administrator
KV Limited
1991.03 - 1993.09
(Other roles held) Warehouse/despatch supervisor
KV Limited
1985.08 - 1991.02
(Other roles held) Despatch Operative
Vento Solenoids (KV Limited)
1983.11 - 1985.07
GCSEs - English
Leon Comprehensive
GCSEs - Maths
Leon Comprehensive
GCSEs - Science
Leon Comprehensive
GCSEs - Social Studies
Leon Comprehensive
GCSEs - French
Leon Comprehensive
GCSEs - Art & Design
Leon Comprehensive