RUSSELL HARPER

• Identifying new Hospitality income streams
• Maximising Ticketing revenue
• Dynamically pricing inventory when applicable
• Monitoring inventory on multiple platforms then removing and reallocating where necessary to maintain sales.
• Providing a link between Hospitality and Box Office
• Supporting the Operations Team through customer date.
• Training staff

I was working in the role for over 18 months, reporting to the Director of Sales and Marketing then Head of Ticketing. Since being given some space to put forward my ideas and seeing each project through from start to finish we saw a huge return in Hospitality sales.

This has mainly been achieved by identifying where we haven't been focusing on online revenue streams. Moving inventory around to platforms who are performing better for each event and adding new and inventive packages to increase sales.

• Exclusively Client Managing the AO Arena Prime Seat Membership scheme. Over many years I have built up close relationships with the Members and deal with their varying needs. I created the events on a ticketing system, held their seats for them and make the performances available to be booked via an online platform.
• Other duties include dealing with issues relating to memberships and tickets. Finding accounting errors for customers and trying to resolve issues relating to their tickets and membership.
• I also client managed the members of our Premium all inclusive suite. Since the suite opened I forged excellent client relationships.
• I recorded each member's show requests in excel and shared google sheets. This allows me to cross reference bookings plus I can access their attendees.
• As part of this role I regularly met clients for any feedback or issues they may have plus help fulfil extra requests, ticketing or other.
• I enjoy going the extra mile for clients such as making children's goodie bags with Monster Truck gifts or managing to secure tickets at other venues for clients.
• I produce analytics for our Head of Sales so she can see where we need to give extra time to help sell out our Hospitality.
• Reporting sales to the Sales Manager on excel, word, google sheets and live through Teams. Currently I am using microsoft 365 to compile folders and financial reports for the team.

Duties included

• Providing event manifests to promoters.
• Box Office Banking reports.
• Membership sales, event creation and online booking set-up.
• Staff Supervising
• Event night Box Office running
• Promoter settlements
• Cash ordering/handling
• Customer queries
• Handling access customer calls

The long nature of my service represents me starting at Bridgewater Hall and moving over to the AO Arena to a similar role within the company

• I started work at Symphony Hall Box Office after a couple of years working on the Post Office Counter and wanting a change in career.
• My Main duties were selling tickets via a ticketing system.
• After a relatively short time I was moved onto the banking section where I prepared reports for Finance and reconciled the daily takings

I worked at the Head Office in Birmingham for the Post Office and then moved to BT in Wolverhampton followed by a return to Birmingham to work on the Post Office Counter for around 2 years

• Supported customers with passport and driving licence applications, providing appropriate forms and guidance as necessary .
• Paid out pensions and benefits.
• Accepted, sorted and stamped mail