John Doe
oxford,City of London
Summary
Dedicated professional with expertise in customer relationship management and conflict resolution, ensuring service quality assurance through effective feedback analysis. Proficient in product knowledge enhancement and communication management, fostering team collaboration and optimising time management. Committed to leveraging skills to drive organisational success and enhance customer satisfaction.
Overview
1
1
year of professional experience
Work history
Customer service representative
London Borough of Newham
london, london
03.2025 - Current
- Assisted customers with inquiries and provided accurate information regarding services available.
- Resolved customer complaints effectively whilst maintaining a positive attitude throughout interactions.
- Collaborated with team members to ensure efficient handling of customer requests and feedback.
- Documented customer interactions clearly in system to maintain accurate records of service provided.
- Enhanced customer experience by actively listening to concerns and offering tailored solutions.
- Participated in training sessions to improve product knowledge and service delivery skills.
- Utilised various communication channels to engage with customers and address their needs promptly.
- Supported management in implementing new procedures to improve overall customer service quality.
- Facilitated customer loyalty programmes to enhance customer retention.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Education
A-Levels -
lewishm colage
londonSkills
- Customer relationship management
- Conflict resolution
- Service quality assurance
- Feedback analysis
- Product knowledge enhancement
- Communication management
- Time management
- Team collaboration
Timeline
Customer service representative
London Borough of Newham
03.2025 - Current
A-Levels -
lewishm colage