Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

John Dodd

March,Cambridgeshire

Summary

Customer-focused Customer Service Representative with expertise in relationship management and complaint resolution. Delivers accurate order processing and effective time management, enhancing satisfaction during peak hours. Skilled in cash handling and committed to fostering customer retention. Seeks to apply experience to further improve customer experiences.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Dominos
March
10.2013 - Current
  • Assisted customers promptly during peak hours to enhance service experience.
  • Ensured accurate and complete order processing before dispatch to minimise errors.
  • Resolved customer complaints via telephone, improving satisfaction and retention.

Education

Hotel, Catering and retail

College of west anglia

Skills

  • Customer Service
  • Complaint resolution
  • Customer retention
  • Relationship management
  • Order accuracy
  • Time management
  • Telephone manners
  • Cash handling
  • Cash and card processing
  • Basic computer knowledge
  • Data entry

Interests

  • gaming
  • hanging out with friends
  • listening to music
  • learning new things

Timeline

Customer Service Representative

Dominos
10.2013 - Current

Hotel, Catering and retail

College of west anglia
John Dodd