Summary
Overview
Work History
Education
Skills
Certification
Interests
Languages
Software
Timeline
Generic

JOHN CUPPLES

Tech Support
Dublin,L

Summary

Network Engineer with extensive experience in advanced technical support, triage, and troubleshooting across Data Center, Edge, DWDM technologies, and Optical network infrastructures. Proven success in maintaining SLA/SLO compliance and optimizing support workflows. Skilled in network routing and switching (TCP/IP, VLAN, BGP, OSPF), scripting (Python, Shell, LUA). Experienced in deploying large-scale optical networks and coordinating with vendors.

Overview

5
5
years of professional experience
11
11
Certificates

Work History

Global Technical Engineer

Ciena
07.2023 - 07.2025
  • Delivered 85%+ CSAT, maintaining SLA/SLO compliance, executing 99% successful maintenance recoveries, and optimizing support workflows to handle 4x more cases.
  • Led the design and implementation of scalable and secure network solutions, specializing in L0/L1 optical networks, routing and switching (TCP/IP, VLAN, BGP, OSPF), RCA methodologies, and hands-on experience with Ciena systems.
  • Implemented automation solutions using LUA scripting for post-design changes in Ciena products, leading production-wide rollouts at scale, enhancing network design and performance.

Associate Staff

Wetherspoons
Belfast, Belfast
09.2021 - 04.2023
  • Collaborated in a high-pressure team to maintain service quality and speed.
  • Served as a valuable resource for new hires, providing training and guidance to ensure seamless onboarding.
  • Met production targets and tight deadlines by collaborating closely with team members.

Mechatronics Engineer

RED
Belfast, Belfast
08.2019 - 02.2020
  • Managed electro-mechanical production and improved operational capacity. Provided hands-on technical support.
  • Established best practices and innovative solutions to enhance production rates and output quality.
  • Implemented quality assurance procedures throughout design stages for improved reliability of electro-mechanical components.

PDS Coordinator

Thales
Belfast, Belfast
09.2018 - 07.2019
  • Coordinated post-design projects and conducted technical reviews. Assisted in financial planning and resource allocation.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

School work experience

Seagate
Derry/Londonderry, Derry/Londonderry
02.2017 - 02.2017
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Interfaced with production robotic software, and gained valuable cleanroom experience.

Education

Postgraduate Diploma - Cyber/Electronic Operations and Warfare

CCT College Dublin
01.2025

Bachelor of Engineering - Mechatronics, Robotics, and Automation Engineering

Ulster University
07.2023

FnD - Mechatronics

South East Regional College assoc.Ulster University
07.2020

Skills

Optical Networking (Ciena systems)

Certification

Cisco Certified Network Associate CCNA

Interests

Dota

Engineering Projects( PC building & repairs, Arduino , PCB cad, 3D modelling)

Badminton

Violin

Languages

English
Bilingual or Proficient (C2)

Software

SWE( Git , Docker, k8s, Python, C)

Networking ( TL1, SOAS, winshell, debug cli, )

Mechatronics( Matlab, simulink, LTspice, siemensPLC, codesys)

Timeline

Azure Network Engineer Associate AZ700

09-2025

AWS Certified Advanced Networking Specialty

09-2025

Learning Ansible 2020

09-2025

Cisco Certified Network Associate CCNA

07-2025

Ciena Technology Program - Routing & Switching - Associate

04-2024

Ciena Technology Program - Optical Communications- Associate

09-2023

Global Technical Engineer

Ciena
07.2023 - 07.2025

Associate Staff

Wetherspoons
09.2021 - 04.2023

PRINCE2® Foundation & Practioner, 6th Edition

01-2021

Change management foundation

06-2020

Certified Associate in Project Management (CAPM)®

04-2020

PRINCE2 Agile® Practitioner

04-2020

Change management Practioner

01-2020

Mechatronics Engineer

RED
08.2019 - 02.2020

PDS Coordinator

Thales
09.2018 - 07.2019

School work experience

Seagate
02.2017 - 02.2017

Bachelor of Engineering - Mechatronics, Robotics, and Automation Engineering

Ulster University

FnD - Mechatronics

South East Regional College assoc.Ulster University

Postgraduate Diploma - Cyber/Electronic Operations and Warfare

CCT College Dublin

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