Dota
JOHN CUPPLES
Tech Support
Dublin,L
Summary
Network Engineer with extensive experience in advanced technical support, triage, and troubleshooting across Data Center, Edge, DWDM technologies, and Optical network infrastructures. Proven success in maintaining SLA/SLO compliance and optimizing support workflows. Skilled in network routing and switching (TCP/IP, VLAN, BGP, OSPF), scripting (Python, Shell, LUA). Experienced in deploying large-scale optical networks and coordinating with vendors.
Overview
5
5
years of professional experience
11
11
Certificates
Work History
Global Technical Engineer
Ciena
2023.07 - 2025.07
- Delivered 85%+ CSAT, maintaining SLA/SLO compliance, executing 99% successful maintenance recoveries, and optimizing support workflows to handle 4x more cases.
- Led the design and implementation of scalable and secure network solutions, specializing in L0/L1 optical networks, routing and switching (TCP/IP, VLAN, BGP, OSPF), RCA methodologies, and hands-on experience with Ciena systems.
- Implemented automation solutions using LUA scripting for post-design changes in Ciena products, leading production-wide rollouts at scale, enhancing network design and performance.
Associate Staff
Wetherspoons
Belfast, Belfast
2021.09 - 2023.04
- Collaborated in a high-pressure team to maintain service quality and speed.
- Served as a valuable resource for new hires, providing training and guidance to ensure seamless onboarding.
- Met production targets and tight deadlines by collaborating closely with team members.
Mechatronics Engineer
RED
Belfast, Belfast
2019.08 - 2020.02
- Managed electro-mechanical production and improved operational capacity. Provided hands-on technical support.
- Established best practices and innovative solutions to enhance production rates and output quality.
- Implemented quality assurance procedures throughout design stages for improved reliability of electro-mechanical components.
PDS Coordinator
Thales
Belfast, Belfast
2018.09 - 2019.07
- Coordinated post-design projects and conducted technical reviews. Assisted in financial planning and resource allocation.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
School work experience
Seagate
Derry/Londonderry, Derry/Londonderry
2017.02 - 2017.02
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interfaced with production robotic software, and gained valuable cleanroom experience.
Education
Postgraduate Diploma - Cyber/Electronic Operations and Warfare
CCT College Dublin
01.2025
Bachelor of Engineering - Mechatronics, Robotics, and Automation Engineering
Ulster University
07.2023
FnD - Mechatronics
South East Regional College assoc.Ulster University
07.2020
Skills
Optical Networking (Ciena systems)
Network Reconfiguration, Routing & Switching
Root Cause Analysis (RCA)
Troubleshooting & Documentation
Agile Methodologies & Cross-functional Communication
Certification
Cisco Certified Network Associate CCNA
Interests
Engineering Projects( PC building & repairs, Arduino , PCB cad, 3D modelling)
Badminton
Violin
Languages
English
Bilingual or Proficient (C2)
Software
SWE( Git , Docker, k8s, Python, C)
Networking ( TL1, SOAS, winshell, debug cli, )
Mechatronics( Matlab, simulink, LTspice, siemensPLC, codesys)
Timeline
Azure Network Engineer Associate AZ700
2025-09
AWS Certified Advanced Networking Specialty
2025-09
Learning Ansible 2020
2025-09
Cisco Certified Network Associate CCNA
2025-07
Ciena Technology Program - Routing & Switching - Associate
2024-04
Ciena Technology Program - Optical Communications- Associate
2023-09
Global Technical Engineer
Ciena
2023.07 - 2025.07
Associate Staff
Wetherspoons
2021.09 - 2023.04
PRINCE2® Foundation & Practioner, 6th Edition
2021-01
Change management foundation
2020-06
Certified Associate in Project Management (CAPM)®
2020-04
PRINCE2 Agile® Practitioner
2020-04
Change management Practioner
2020-01
Mechatronics Engineer
RED
2019.08 - 2020.02
PDS Coordinator
Thales
2018.09 - 2019.07
School work experience
Seagate
2017.02 - 2017.02
Bachelor of Engineering - Mechatronics, Robotics, and Automation Engineering
Ulster University
FnD - Mechatronics
South East Regional College assoc.Ulster University
Postgraduate Diploma - Cyber/Electronic Operations and Warfare
CCT College Dublin