With over 20 years of experience in the home improvement industry, I have developed extensive knowledge and a high level of skill. My expertise lies in all aspects of design and customer care. I am proactive and confident, always taking the initiative to suggest improvements to working systems in order to maximize efficiency. Whether working independently or as part of a dedicated team, I am comfortable and capable. As a knowledgeable design consultant, I bring a diverse background that allows me to deliver innovative design solutions that align with client needs and industry trends. Throughout my career, I have successfully managed multiple projects from concept to completion, ensuring client satisfaction and adherence to timelines. Additionally, I possess a proven ability to utilize advanced design software and effectively collaborate with cross-functional teams.
Hi, I’m
John Craig
Ayr,South Ayrshire
Summary
Overview
23
years of professional experience
Work History
Local Home Improvement Company
Bathroom Design Consultant
06.2022 - Current
Job overview
- Company Overview: Ayrshire
- Spearheaded all bathroom sales activities and increased annual revenue by 60%
- Dealt with all suppliers to ensure timely deliveries, carried out all technical surveys to ensure trouble free installations
- Initiated an installation schedule for installers, reducing installation time by 30%
- Reorganised and streamlined deliveries to prevent multiple handling of product and eliminated damages
- Supervised a team of seven fitters
- Controlled and collected any and all funds due to Company
- Generated over £500,000 In bathroom sales from March 2023 – March 2024
- Ayrshire
Bathing Mobility Advisory Services
Sales Manager
09.2021 - 06.2022
Job overview
- Recruited to develop Glasgow Branch, interviewed & trained staff as required
- Developed enquiries and created sales opportunities
- Assisted clients with mobility issue, created and designed solutions suitable for their needs
- On road from November 2021 – March 2022, generated over £240,000
- In retail business
- Conducted all home visits/ site surveys, produced written reports and liaised with clients and contractors on all aspects of up-coming installations
- Utilised and retained a network of local contractors
- Sourced all required materials and ensured deliveries coincided with projected installations
- Supported the management team through the provision of timely reports
Parkhaus Interiors
Surveyor/ Project Manager
03.2020 - 09.2021
Job overview
- Take care of all contracts from initial sale through to completion, including all technical surveys, trade requirements and resolve any client concerns
- Created and actioned a works schedule for each job, including all required trades
- Sourced all required building materials, and ensured they are delivered in a timely manner to coincide with installations
- Confirmed deliveries etc with clients to ensure they received the very best in customer service
- Located and sourced new warehouse/ storage facilities within Glasgow area
- Purchased Company delivery vehicles, employed and trained required staff
- Re-organised Company deliveries from outside contractor to in-house, saving the Company thousands between missing products and damages
Craigs Home Improvements
Director
07.2002 - 03.2020
Job overview
- Company Overview: Company involved in the designing, planning and manufacture of high specification kitchens, bedrooms, and bathrooms
- Managing large volumes of sales, successfully negotiating tenders to supply and install kitchens and bathrooms for several major builders
- Built-up excellent working relationships with key members of the home improvement industry, gaining valuable contacts to help build business and improve the quality of all work carried out
- Ensuring effective diary management, including the scheduling of all contract & domestic installations, customer appointments and technical surveys
- Responsible for all material planning and procurement
- Managing up to 25 staff at any one time, providing training for staff members where necessary
- Holding a responsibility for all technical surveys to ensure accuracy for all Company projects
- Ensuring provision of service excellence at all times and that all staff are compliant with service level regulations
- Company involved in the designing, planning and manufacture of high specification kitchens, bedrooms, and bathrooms
Education
Mainholm AcademyAyr, United Kingdom
No Degree
University Overview
Skills
- Valid Clean Driving License
- Proficient in IT
- Experienced with Microsoft Office Suite
- Skilled in Negotiation Techniques
- Integrated Sales and Marketing Planning
- Strategic Business Development
- Human Resources Management
- Skilled in CAD Applications
- Strong Attention To Detail
- Project Coordination
- Sales Team Development
- Order Processing
- Team Leadership
- Effective Client Communication
- Project Management
Personal Particulars
Personal Particulars
Full Clean Driving License, 02/28/25, Own 2-year-old car and willing to travel., Fully IT Literate, including Microsoft Office Software. Highly Experienced, Strong Negotiation Skills, Sales and Marketing Strategy, Business Development, Human Resources, Proficient in CAD Software including Articad, Kitchen-draw, and 20-20 Fusion.
Timeline
Bathroom Design Consultant
Local Home Improvement Company
06.2022 - Current
Sales Manager
Bathing Mobility Advisory Services
09.2021 - 06.2022
Surveyor/ Project Manager
Parkhaus Interiors
03.2020 - 09.2021
Director
Craigs Home Improvements
07.2002 - 03.2020
Mainholm Academy
No Degree
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