John Clarke
Mitcham,Surrey
Summary
Results-driven professional with expertise in e-commerce platform operations, project management, and stock negotiations. Demonstrates strong cultural awareness, critical-thinking, and initiative-taking abilities to drive business success. Skilled in network building, customer service, and leveraging product knowledge to enhance client satisfaction and operational efficiency. Committed to fostering growth through self-motivation and strategic decision-making.
Overview
29
29
years of professional experience
Work History
Student president
Glasgow University
Glasgow, Glasgow City
09.2001 - 08.2002
- Consulted regularly with faculty heads, influencing positive changes in teaching methods.
- Promoted community values by leading students by example.
- Led student council meetings to ensure smooth functioning and communication between students and administration.
- Collaborated with other representatives within same course and academic year to collate feedback and suggestions.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Recruited and managed senior staff with focus on delivering clear results.
- Acted as key contact between staff and fellow students regarding class health and safety, facilities and student welfare needs.
- Helped to plan and execute school events, including sports days, fundraisers and school formals.
- Served as official representative of organisation to public groups or government agencies.
- Advocated for student rights, resulting in increased transparency in administrative decisions.
- Oversaw daily operations to achieve high productivity levels.
Telesales Team Leader
NASUWT
Edinburgh , City of Edinburgh
06.1999 - 08.2002
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Delivered telesales scripts clearly to engage callers with relevant service information.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Navigated internal computer database for smooth client interactions.
- Achieved high customer satisfaction with excellent communication skills.
- Trained new staff members for enhancing telesales efficiency.
- Organised weekly team meetings, promoting open communication and collaboration.
- Planned and delivered customer service training, boosting satisfaction levels.
- Cold-called customers from assigned contact lists to build new business.
Sole trader Luxury Buyer & Reseller
Self Employed
Mitcham, Merton
09.2011 - Current
- Followed industry advancements and innovations to stay abreast of new opportunities and trading technologies.
- Developed customer relationships for increased loyalty.
- Increased sales through targeted marketing strategies.
- Maintained pipeline of prospective customers and networked to identify new opportunities.
- Utilised social media platforms for effective promotion of products and services.
- Set strategic goals to drive growth.
- Negotiated with suppliers for better prices.
- Uncovered cost-effective opportunities to drive sales to meet store targets.
- Maintained meticulous market knowledge to proactively identify and utilise price fluctuations and trading activity data.
- Maintained financial records for accurate reporting.
- Researched market trends, stayed competitive in the industry.
- Managed daily operations to ensure smooth running of business.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- To reduce expenses, negotiated bulk purchase deals with suppliers.
Delivery Driver (Covid)
Ocado Group
South Wimbledon, Merton
10.2020 - 12.2020
- Provided excellent customer service, enhancing company reputation.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Reported delivery goods and document errors to management, enabling prompt resolution.
Chief operating officer
St Andrew's College Language Schools
Glasgow, Glasgow City
07.2006 - 08.2013
- Created and led successful business culture focused on performance.
- Managed vendor relationships, securing timely delivery of products.
- Streamlined operational procedures, enhancing overall efficiency.
- Served as official representative of organisation to public groups or government agencies.
- Recruited and managed senior staff with focus on delivering clear results.
- Fostered a culture of continuous learning, promoting innovation and creativity.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Completed duties to deliver on targets with accuracy and efficiency.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Teacher
Loretto School
Edinburgh, East Lothian
09.2003 - 06.2011
- Used established standards and teaching expertise to plan learning programmes.
- Organised school events such as sports day or concerts showcasing student talents beyond academics.
- Attended professional development sessions to stay updated with latest teaching methodologies.
- Worked with other teachers and administrators to evaluate and revise elementary school programmes.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Communicated regularly with parents about their children's performance and behaviour at school.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Restaurant waiter (On & Off)
Various (10 hotels & Restaurants)
Glasgow/Edinburgh/N.Ireland, Glasgow City
07.1996 - 06.2010
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Managed timing standards in food deliveries to minimise delays.
Teacher
St Joseph's Catholic Primary School
Glasgow, Glasgow City
09.2002 - 07.2003
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Used illustrative activities to help students explore concepts.
- Set up lesson materials, bulletin board displays and demonstrations.
Education
Bachelor of Education (Bed Hons) - Education
University of Glasgow
Glasgow 09/1996 - 06/2001
A-Levels - R.E. A; Economics C; Maths D
Loreto College
Coleraine, Causeway Coast and Glens 09/1994 - 06/1996
GCSEs - 1x A; 6 x B's; 4 x C's
St Columbs College
Londonderry, Derry City and Strabane 09/1990 - 06/1995
Skills
- E-Commerce platforms operation
- Project Management
- Cultural awareness
- Self motivated
- Stock negotiations
- Initiative taking
- Product knowledge
- Critical-thinking
- Network building
- Customer Service
Affiliations
- tennis
- buying & Selling
- Antiques
Languages
English
Native
Spanish
Elementary
French
Elementary
italian
Elementary
Irish
Elementary
Timeline
Delivery Driver (Covid)
Ocado Group
10.2020 - 12.2020
Sole trader Luxury Buyer & Reseller
Self Employed
09.2011 - Current
Chief operating officer
St Andrew's College Language Schools
07.2006 - 08.2013
Teacher
Loretto School
09.2003 - 06.2011
Teacher
St Joseph's Catholic Primary School
09.2002 - 07.2003
Student president
Glasgow University
09.2001 - 08.2002
Telesales Team Leader
NASUWT
06.1999 - 08.2002
Restaurant waiter (On & Off)
Various (10 hotels & Restaurants)
07.1996 - 06.2010
Bachelor of Education (Bed Hons) - Education
University of Glasgow
09/1996 - 06/2001
A-Levels - R.E. A; Economics C; Maths D
Loreto College
09/1994 - 06/1996
GCSEs - 1x A; 6 x B's; 4 x C's
St Columbs College
09/1990 - 06/1995
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