John Campbell
Glasgow,Strathclyde
Summary
Results-driven Customer Service Advisor with strong problem-solving and communication skills. Experienced in managing customer relations and utilising customer service software to enhance efficiency. Proven ability to manage schedules and correspondence while ensuring smooth operations. Skilled in building positive relationships and maintaining confidentiality, with a keen adaptability to support team objectives.
Overview
11
11
years of professional experience
Work History
Personal Assistant
Axa Health UK
Glasgow
01.2026 - Current
- Delivered clear, empathetic information to members, prioritising their interests while effectively communicating decisions on requests.
- Engaged with members via phone to address health-related inquiries, providing guidance on claims and ensuring understanding of available services.
- Investigated and resolved member queries, taking ownership to provide solutions or escalating issues as required.
- Managed and updated member records accurately, ensuring compliance with membership agreements and facilitating seamless service delivery.
- Working closely with colleagues and stakeholders to enhance service quality and contribute to team targets.
Faults and Emergency Advisor
SP Energy Networks
Glasgow, Strathclyde
05.2025 - 09.2025
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Managed complaints with calm, clear communication and problem-solving.
- Addressed customer concerns by listening actively and providing solutions. and escalated major issues to supervisor.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Engaged with customers to understand needs, enhancing service delivery.
- Delivered excellent customer service, maximising customer engagement and satisfaction.
- Inspected utility meters for accuracy and functionality. for unauthorised connections, defects and damage, communicating violations to fraud departments and relevant authorities for further investigations.
- Read and submitted utility meter readings to billing departments to prepare bills for specific periods.
Customer Service Advisor
Concentrix
Glasgow
01.2025 - 04.2025
- Engaging with customers to help them select appropriate travel insurance policies, such as single-trip, annual multi-trip, or backpacker plans.
- Recommended suitable travel insurance policies based on collected information, enhancing customer decision-making and satisfaction.
- Addressing customer questions or concerns regarding their travel insurance coverage, offering clear solutions to ensure satisfaction.
- Handled inbound and outbound calls to gather essential travel details, ensuring comprehensive understanding of customer needs.
- Contributed to business growth by meeting sales and performance targets, delivering exceptional customer service to foster loyalty.
Personal Advisor
AXA Health UK
Glasgow
02.2023 - 07.2024
- Engaged with members via phone to address health-related inquiries, providing guidance on claims and enhancing member understanding.
- Investigated and resolved member queries, owning the process to deliver effective solutions or escalate issues as needed.
- Delivered clear and empathetic information to members, prioritising their interests even when declining requests.
- Managing and updating member records accurately, ensuring all policy amendments comply with membership agreements.
- Working closely with colleagues and stakeholders to enhance service quality and contribute to team targets.
Customer Sales Advisor
BT Group plc
Glasgow
04.2022 - 06.2022
- Assisted customers in selecting products and services tailored to their needs
- Established and nurtured relationships with customers to ensure satisfaction and retention
- Built and maintained long-term relationships with clients to enhance customer loyalty
- Resolve customer complaints and issues
- Understand and promote products and services
- Process customer orders and payments
- Keep up to date with industry trends and competitor activities
- Gained expertise in Consumer, Agent and Excalibur IT Systems
Customer Sales Advisor
Sky plc
Glasgow
09.2021 - 12.2021
- Promoted and sold Sky products, aligning offerings with customer needs
- Identify customer needs and develop appropriate solutions
- Cultivated relationships with potential and existing customers to enhance customer loyalty
- Stay up to date with the latest product and industry trends
- Maintain accurate records of customer interactions and transactions
- Generated and submitted reports on customer inquiries and sales to inform strategic decisions
- Utilised Stan and Sirius Customer Data system for managing customer information
Customer Service Advisor
Webhelp as Part of Esure Campaign
Glasgow
11.2020 - 01.2021
- Assisted clients in managing their health insurance claims
- Clarified terms and conditions of health insurance policies for customers
- Provided ongoing support to clients to ensure their insurance policies were up to date
- Collaborated with clients to identify needs and develop tailored insurance policies
- Negotiated terms and conditions of insurance contracts with clients
Customer Claims Associate
Cigna plc
Glasgow
09.2020 - 11.2020
- Managed customer complaints and disputes regarding claims for medical consultations and treatments, ensuring resolution and customer satisfaction.
- Verify customer information and Provide accurate and timely claims processing
- Identify fraudulent claims and resolve discrepancies.
- Assisted customers with their inquiries and issues and answer inquiries
Customer Service Advisor
Capita plc
Glasgow
05.2020 - 09.2020
- Answered customer inquiries, provided product information, and resolved complaints to enhance customer satisfaction for mobile phone network.
- Assisted customers in selecting appropriate products and services tailored to individual needs, ensuring positive customer experiences.
- Processed customer orders and payments accurately using point-of-sale systems, contributing to efficient transaction management.
- Building and maintaining long-term relationships with clients
- Maintained and updated customer records in an electronic database.
Customer Service Advisor
BMI Healthcare, now Circle Health Holdings Ltd
Glasgow
07.2015 - 02.2020
- Providing essential information and assistance to patients, ensuring a seamless and supportive experience throughout their healthcare journey.
- Acted as the initial contact for patients, addressing inquiries and scheduling appointments with consultants to enhance patient access to care.
- Managing patient bookings and ensuring timely scheduling to facilitate efficient healthcare services.
- Working closely with medical and administrative teams to ensure accurate communication and coordination regarding patient appointments and inquiries.
- Maintained patient records and updated appointment schedules, ensuring accuracy and supporting efficient hospital operations.
Skills
- Claims management
- Record management
- Customer management
- Policy compliance
- Time management
- Problem Solving
- Interpersonal Skills
- Adaptability
- Organisational Skills
- Verbal and oral communication
- Interpersonal Skills
- Verbal and oral communication
Interests
- Travelling
- Sports
- Reading
Timeline
Personal Assistant
Axa Health UK
01.2026 - Current
Faults and Emergency Advisor
SP Energy Networks
05.2025 - 09.2025
Customer Service Advisor
Concentrix
01.2025 - 04.2025
Personal Advisor
AXA Health UK
02.2023 - 07.2024
Customer Sales Advisor
BT Group plc
04.2022 - 06.2022
Customer Sales Advisor
Sky plc
09.2021 - 12.2021
Customer Service Advisor
Webhelp as Part of Esure Campaign
11.2020 - 01.2021
Customer Claims Associate
Cigna plc
09.2020 - 11.2020
Customer Service Advisor
Capita plc
05.2020 - 09.2020
Customer Service Advisor
BMI Healthcare, now Circle Health Holdings Ltd
07.2015 - 02.2020