John BOUKHENOUFA
property managment
London,ENG
Summary
Looking for a live in residential property management role.
Dynamic property management professional with proven management skills and a strong work ethic. Multilingual communicator skilled in multitasking and maintaining composure under pressure. Focused on delivering exceptional customer service and enhancing client satisfaction. Committed to driving organizational success through effective management practices. Organized and driven professional with strong communication and problem-solving abilities. Proficient in overseeing property maintenance and coordinating tenant relations. Committed to enhancing property value and ensuring tenant satisfaction.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work history
Assistant general Manager
GREEN KING
LONDON
05.2023 - 01.2025
- Maintained a clean, organised work area to ensure safety and hygiene for customers and staff.
- Followed safety and sanitation policies while handling food and beverages to uphold health standards.
- Demonstrated commitment through excellent attendance and punctuality, supporting team success.
- Processed customer payments efficiently and balanced cash drawers accurately.
- Participated in regular training sessions to remain informed about menu items and promotions.
- Coordinated marketing campaigns to boost brand visibility.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service..
- Generated successful repeat business ,improving overall sales
Real Estate Consultant, immigration and Concierge/property management
Self Employed
Cabrera And Jarabacoa, Domincan Republic
Feb 2012 - Dec 2022
- Reviewed files and records to extract information for requests.
- Coordinated with maintenance teams for timely repairs and enhancements, preserving property value.
- Maintained comprehensive documentation for efficient access during audits or legal inquiries.
- Assisted expatriates with residency procedures and legal transactions regarding property sales and rentals.
- Resolved disputes between landlords and tenants, fostering harmonious living arrangements.
- Achieved customer satisfaction by providing excellent property advice.
- Handled administrative tasks such as answering calls and emails which improved customer service delivery.
- Established solid client relationships with first-rate communication skills.
- Managed rental agreements, ensuring timely collection of rents and maintenance of properties.
- Exceled in repeat business with clients,landords and maintence crews
- Conducted comparative market analysis to establish a competitive price for properties.
- Assessed client needs, offering suitable solutions that led to increased client retention rate.
- Facilitated successful transactions through diligent preparation of legal documents required for closing deals.
- Developed marketing strategies to highlight property features and attract potential buyers.
KITCHEN AND BAR MANAGER
Jetties Pavillion
Nantucket, Usa
05.2001 - 09.2011
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records.
Education
Higher National Diploma in performing arts - Performing Arts
City of Westminster College
London 09.1993 - 06.1996
Skills
- Property management
- Management skills
- Multilingual communication
- Multitasking ability
- Composure under pressure
- Strong work ethic
- Customer service excellence
- Leadership aptitude
- Decision-Making proficiency
- Time management expertise
- Operations management
Languages
English and Spanish, fluent
References
- Damien, Osto, General manager Gloucester pub, 7191@greeneking.co.uk, 07858-394835, Gloucester pub
- David, Webb, Client for real estate, property management, maintenance, dmwebb2010@gmail.com, 1-829-365-6658
- Reynaldo, Nunez, Client for real estate, property management, maintenance, spiritualcoachmy@gmail.com, 1 347-624-3163
Awards
Certificate of excellence in customer service /Green king pubs, multiple 5 star ratings for customer service on trip advisor and gloucester page for the Gloucester pub.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Assistant general Manager
GREEN KING
05.2023 - 01.2025
Real Estate Consultant, immigration and Concierge/property management
Self Employed
Feb 2012 - Dec 2022
KITCHEN AND BAR MANAGER
Jetties Pavillion
05.2001 - 09.2011
Higher National Diploma in performing arts - Performing Arts
City of Westminster College
09.1993 - 06.1996
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