Adept at managing CCTV operations and ensuring public area safety through responsive communication and customer service dedication. Demonstrates strong decision-making under stress, adherence to security procedures, and effective team leadership. Committed to enforcing company policies and maintaining property protection capabilities while prioritising fire safety training and vehicle inspection techniques. Successfully managed diverse security challenges by swiftly assessing situations and implementing appropriate measures. Known for enhancing site safety, reducing incidents, and building solid relationships with team members and clients.
Work history
Security officer
MBC Security Ltd
Milton Keynes, Buckinghamshire
04.2017 - Current
Patrolled premises regularly, contributing to a safe work environment.
Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
Collaborated with local law enforcement agencies for enhancing site security measures.
Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
Provided assistance during fire safety checks, improving overall workplace safety.
Trained new members of the security team, raising overall team performance levels.
Ensured smooth traffic flow in the car park by directing vehicles efficiently.
Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
Carried out health and safety risk assessments accurately for reducing potential hazards.
Maintained order by monitoring CCTV screens and reporting suspicious activities.
Assisted in emergency evacuation drills, ensuring all staff understood procedures.
Supervised visitor sign-in process meticulously; ensured accurate record keeping.
Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Upheld strict access controls for ensuring building security.
Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
Kept entrances secure with consistent visitor, personnel and package screening.
Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Security operations manager
JAG Security Ltd
London, City of London
04.2016 - 04.2017
Managed a team of security personnel for more efficient operations.
Oversaw daily operations, ensuring optimal performance from the team.
Identified areas of improvement, resulting in enhanced security measures.
Streamlined security procedures by implementing modern surveillance technology.
Conducted periodic audits of existing protocols leading to consistent improvement in operation standards.
Analysed incident reports, improving preventive measures over time.
Ensured compliance with industry regulations for improved safety standards.
Collaborated closely with human resources to manage staff recruitment and retention strategies effectively.
Conducted regular risk assessments to identify potential vulnerabilities.
Reviewed and updated company's security policies regularly, maintaining relevance in an evolving threat environment.
Facilitated effective communication among team members, enhancing overall productivity and morale.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Monitored health and safety measures for guaranteed compliance.
Investigated issues affecting group operations, prepared reports and helped correct problems.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Security operations manager
Adana Security Ltd
Rugby, Warwickshire
07.2015 - 04.2016
Managed a team of security personnel for more efficient operations.
Streamlined security procedures by implementing modern surveillance technology.
Identified areas of improvement, resulting in enhanced security measures.
Conducted regular risk assessments to identify potential vulnerabilities.
Operations manager
Watchdogs Ltd
Northampton, Northamptonshire
01.2007 - 07.2015
Reviewed and updated company's security policies regularly, maintaining relevance in an evolving threat environment.
Implemented stringent access control systems for improved site security.
Coordinated staff training programmes to enhance professional development.
Ensured compliance with industry regulations for improved safety standards.
Analysed incident reports, improving preventive measures over time.
Conducted regular risk assessments to identify potential vulnerabilities.
Monitored premises using advanced surveillance systems to ensure total site safety at all times.
Conducted periodic audits of existing protocols leading to consistent improvement in operation standards.
Led regular safety drills, ensuring preparedness during emergency situations.
Developed comprehensive emergency response plans by coordinating with local law enforcement agencies.
Collaborated closely with human resources to manage staff recruitment and retention strategies effectively.
Managed a team of security personnel for more efficient operations.
Oversaw daily operations, ensuring optimal performance from the team.
Liaised with third-party vendors to procure high-quality security equipment.
Maintained detailed records of incidents for future reference and evaluation.
Identified areas of improvement, resulting in enhanced security measures.
Facilitated effective communication among team members, enhancing overall productivity and morale.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Monitored health and safety measures for guaranteed compliance.
Led and managed administrative staff to maintain smooth daily operations.
Coordinated hiring, recruitment and training strategies to build successful administrative team.
Handled negotiations with outside vendors and service agencies to meet group needs.
Education
GCSEs - English, Maths, French
Liskeard Secondary School
Liskeard, Cornwall
09.1973 - 07.1977
NVQ Level 3 - Hospitality
NVQ
Northampton, Northamptonshire
01.2011 - 09.2011
Education Promotion Certificate - Comms Skills, Man Management, Military Calcs, Army in the contemporary world
HM Forces Army
England
05.1992 - 06.1992
Skills
Security equipment handling
Weapon detection
Anti-Terrorism tactics
People evacuation procedures
Decision-Making under stress
Alarm systems operation
ID verification process
Risk assessment capability
CCTV operation knowledge
Responsive communication
Public area safety checks
Customer service dedication
Company policy enforcement
Security procedures adherence
Access control system knowledge
Vehicle inspection techniques
Property protection capabilities
Radio communications
Driving licence
Fire safety training
CCTV monitoring
Professional demeanour
Customer Service
Communication skills
Team Leadership
Microsoft office mastery
Timeline
Security officer
MBC Security Ltd
04.2017 - Current
Security operations manager
JAG Security Ltd
04.2016 - 04.2017
Security operations manager
Adana Security Ltd
07.2015 - 04.2016
NVQ Level 3 - Hospitality
NVQ
01.2011 - 09.2011
Operations manager
Watchdogs Ltd
01.2007 - 07.2015
Education Promotion Certificate - Comms Skills, Man Management, Military Calcs, Army in the contemporary world