Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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John Balogun

London

Summary

Adaptable and results-driven with experience in project coordination, administrative operations, and customer service leadership. Skilled in problem-solving, communication, and cross-functional collaboration. Eager to transition into project management, leveraging my skills to contribute to the success of projects and teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Team Lead

Waitrose
London
07.2017 - Current
  • Led a team to consistently deliver high-quality service, ensuring customer satisfaction and achieving store targets
  • Trained and mentored team members, enhancing their customer service skills and product knowledge
  • Managed day-to-day operations including inventory oversight and conflict resolution
  • Developed and implemented customer service strategies that improved customer satisfaction scores

Assistant Manager Remote

Delin
06.2021 - 03.2025
  • Directed successful development of flagship application, improving data quality and governance for over 500 global clients.
  • Managed end-to-end execution of high-value design projects for residential, commercial, and hospitality sectors, overseeing budgets exceeding $8 million annually.
  • Developed detailed project plans, timelines, and resource allocations, achieving 95% on-time delivery rate.

Project Management Intern

Choyce LTD
London
08.2017 - 03.2023
  • Assisted project managers in planning and executing project timelines and milestones
  • Monitored project progress, identifying potential risks and recommending solutions
  • Supported budget tracking and ensured timely project deliverables
  • Collaborated with cross-functional teams to streamline workflows and maintain open communication

Program Administrator Assistant

Shapeways
London
09.2019 - 02.2020
  • Collaborated with managers to support organizational goals through administrative and operational tasks
  • Managed data entry and report generation, ensuring accuracy and timely delivery
  • Coordinated cross-functional communication to support project milestones
  • Reviewed contracts between vendors and organizations providing services under the auspices of the program.
  • Managed day-to-day operations associated with running a successful program.

Assistant Project Manager

Datageek
London
06.2017 - 08.2018
  • Directed cross-functional teams exceeding 50 members to manage resources, schedules, and budgets for multi-year projects.
  • Orchestrated development and launch of SaaS-based CRM platform, achieving 40% increase in user adoption among key clients.
  • Designed and executed risk management framework that mitigated project risks, saving $2 million annually.
  • Negotiated contracts and maintained relationships with third-party vendors, ensuring timely delivery of critical components.
  • Delivered comprehensive project status updates and performance dashboards to C-level executives, facilitating strategic decision-making.

Education

BSc - Accounting

University of Westminster
London
07-2022

BTEC Extended Diploma - Business

Hackney College
London

GCSEs - Grade A-C (Including Maths and English)

May Day College

Skills

  • Project Coordination and Management Support
  • Budgeting and Cost Management
  • Stakeholder Communication
  • Problem Solving and Decision Making
  • Time Management and Prioritization
  • Data Analysis and Reporting
  • Leadership and Team Collaboration
  • Proficient in Microsoft Office Suite
  • Adaptability Across Roles

Certification

  • PMP (Project Management Professional)
  • Scrum Master Certification (CSM)
  • Excel Advance Certification

References

Available upon request.

Timeline

Assistant Manager Remote

Delin
06.2021 - 03.2025

Program Administrator Assistant

Shapeways
09.2019 - 02.2020

Project Management Intern

Choyce LTD
08.2017 - 03.2023

Customer Service Team Lead

Waitrose
07.2017 - Current

Assistant Project Manager

Datageek
06.2017 - 08.2018

BSc - Accounting

University of Westminster

BTEC Extended Diploma - Business

Hackney College

GCSEs - Grade A-C (Including Maths and English)

May Day College

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