Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

John Adediji-Johnson

London

Summary

Dynamic and results-driven professional committed to continuous improvement with hands‑on experience in the NHS and academic work that requires precision and attention to detail, I excel at managing complex information and interpreting regulations. My background in healthcare has sharpened my analytical skills, critical thinking and ability to communicate clearly with diverse stakeholders - competencies directly transferable to a tax advisory role. I am eager to apply my problem‑solving abilities, integrity and collaborative mindset to help businesses and individuals navigate tax legislation and achieve compliant, efficient financial outcomes. aiming to contribute significantly to organisational growth. I have honed analytical thinking, stakeholder management and problem‑solving abilities that are valuable in business settings. I am keen to leverage these transferable skills and my adaptability to transition into a business role where I can drive strategic initiatives, optimise processes and contribute to organisational growth.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

CUSTOMER EXPERIENCE ADVOCATE

THE CO-OPERATIVE BANK
London
02.2023 - 10.2025
  • Delivered comprehensive financial services, including income tax preparation and bank reconciliation.
  • Managed customer enquiries through phone, email, and chat, logging interactions in CRM system.
  • Resolved payment, overdraft, and card service issues using internal platforms effectively.
  • Processed account modifications while advising customers on suitable financial products.
  • Prepared monthly financial summaries and variance reports to facilitate budget reviews.
  • Contributed to a 12% reduction in operational costs over two quarters.
  • Escalated complaints and provided education on fraud prevention measures.

Team supervisor

Morrisons
Whitehaven, Cumbria
09.2024 - 05.2025
  • Coordinated with other departments for smooth workflow and efficient operations.
  • Implemented quality control measures, ensuring high standards of work were maintained at all times.
  • Improved efficiency with regular performance reviews and feedback sessions.
  • Upheld company policies whilst addressing any issues or concerns within the team promptly and professionally.
  • Led daily floor operations across multiple departments, supervising up to 10 team members during peak periods.
  • Oversaw stock reconciliation and managed ordering systems to maintain accurate inventory control in line with store KPIs.
  • Trained new staff in point-of-sale (POS) systems, cash handling, customer service protocol, and compliance with retail audit procedures.
  • Produced end-of-day reports, investigated discrepancies, and ensured full adherence to health and safety and data handling standards.
  • Liaised with store and regional management on weekly sales performance, staffing allocations, and loss prevention.

Membership Sales Consultant

David Lloyd Leisure
London
09.2018 - 09.2021
  • Delivered bespoke sales consultations for prospective members at a premium health and wellness facility, converting inquiries into high-value memberships.
  • Achieved consistent monthly sales targets, averaging 20–30 new memberships per month and contributing to a 15% year-on-year membership growth during tenure.
  • Conducted needs-based selling through personalised club tours, aligning facility features with client lifestyle and wellness goals.
  • Developed lead pipelines via outbound calls, referrals, and local networking; maintained follow-up cycles to maximise conversion.
  • Collaborated with fitness and front-of-house teams to ensure seamless onboarding and retention of high-net-worth clientele.

Education

Master of Science - Physician Associate Practice

University of Central Lancashire
Preston

Master of Science - Biomedical Science (Haematology and Transfusion Science)

Middlesex University
London
09.2018 - 12.2019

Bachelor of Science - Biomedical Science

Middlesex University
London
09.2015 - 07.2018

Skills

  • Analytical Thinking & Strategic Planning
  • Relationship Building
  • Communication & Stakeholder Management
  • Adaptability & Resilience
  • Data Analysis & Process Optimisation
  • Regulatory Awareness & Compliance
  • Client Relationship Building
  • Time Management & Organisation
  • Commercial & Healthcare Systems Insight

Certification

● Cloud: Amazon AWS Computing Services

● Sage Accounting- Alison: UK Tax System 2025

● XERO Certified Advisor- Xero 2025

● Coding Languages: Python

● A+ Certification, 2020

● YMCA Personal Training Award

Affiliations

  • Enjoy exploring income tax scenarios in Excel and keeping up with HMRC policy changes through ICAEW webinars
  • Passionate about Meditech innovation -attend digital health product showcases and stay updated on NHS sales frameworks.
  • Interested in how emerging start-ups scale and sustain growth -regularly attend events like The Business Show and follow business podcasts.
  • Athletics

References

References available upon request.

Timeline

Team supervisor

Morrisons
09.2024 - 05.2025

CUSTOMER EXPERIENCE ADVOCATE

THE CO-OPERATIVE BANK
02.2023 - 10.2025

Membership Sales Consultant

David Lloyd Leisure
09.2018 - 09.2021

Master of Science - Biomedical Science (Haematology and Transfusion Science)

Middlesex University
09.2018 - 12.2019

Bachelor of Science - Biomedical Science

Middlesex University
09.2015 - 07.2018

Master of Science - Physician Associate Practice

University of Central Lancashire
John Adediji-Johnson