John Abalos
Folkestone,Kent
Summary
Dedicated Customer Safety Agent with over 7 years in security and customer service within high-traffic transport environments. Expertise in maintaining safety standards and responding to incidents while ensuring customer satisfaction. Committed to continuous improvement and contributing to operational success.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Safety Agent Operative
Carlisle Support Services
Folkestone, Kent
01.2020 - Current
• Ensured the safety and security of passengers, staff, and vehicles in a high-volume transport environment.
• Monitored site operations, responding swiftly to incidents and emergencies to ensure passenger safety and security. • Delivered exceptional customer service by assisting passengers with queries and resolving issues promptly and professionally.
• Delivered exceptional customer service by assisting passengers with queries and resolving issues promptly and professionally.
• Collaborated with team members and external services to ensure seamless operations and enhance overall service delivery.
Education
GCSEs - Public Services
EKC CANTERBURY COLLEGE
Canterbury, KENT01-2018
GCSEs - Motor Vehicles Studies
EKC CANTERBURY COLLEGE
Canterbury, KENT01-2019
Skills
- Security Awareness & Safety Procedures
- Incident Response & Problem Solving
- Risk assessment
- Customer Service & Public Interaction
- Communication & Teamwork
- Adaptability & Quick Learning
- Time Management & Reliability
Languages
Tagalog
First Language
English
Upper Intermediate
B2
Interests
- Fitness
- Sports
- music
Timeline
Customer Safety Agent Operative
Carlisle Support Services
01.2020 - Current
GCSEs - Public Services
EKC CANTERBURY COLLEGE
GCSEs - Motor Vehicles Studies
EKC CANTERBURY COLLEGE