Samuel May
Sheffield
Summary
Accomplished professional with a strong background in problem-solving, time management, and high-volume case processing. Demonstrates exceptional flexibility and adaptability, coupled with proven team leadership skills. Adept in research and analysis, as well as training and development. Committed to leveraging expertise to drive organisational success and foster continuous improvement.
Overview
7
7
years of professional experience
Work History
Unemployed
Sheffield
04.2025 - Current
Administrative Officer
Home Office
Liverpool, UK
01.2024 - 04.2025
- Managed over 40 customer calls per day.
- Making well informed decisions for our customers
- Prioritised tasks for timely completion of projects.
- Use complex guidance and policy to consider and make well-judged decisions on customer applications in line with the immigration rules.
- Work at pace to meet productivity and quality targets.
- Record complex and sensitive data accurately on a variety of IT systems, in accordance with data protection guidelines.
- Working well within a team to deliver performance of a high standard and excellent customer service.
- Handle customer correspondence via email and phone, ensuring that it is dealt with in accordance with the process guides. Ensure that correspondence is stored and shared appropriately and produce high quality, informative responses.
Warehouse Operative
Xbite LTD
Markham Vale
01.2022 - 08.2022
- Reporting to and supporting senior staff members
- Preparing deliveries for van drivers
- Stock taking
- Labelling stock
- Inspecting incoming goods
- Completing tasks within allotted time frames
Bartender
The Midland
Killamarsh, Sheffield
06.2018 - 08.2021
- Worked in a busy hospitality environment
- Worked under pressure
- Developed key team working skills through organisation and cooperation
- Maintaining a clean and sanitary bar area
- Provided excellent customer service at all times
Education
Science -
Eckington Comprehensive School
Design & Technology -
Eckington Comprehensive School
Maths, English -
Eckington Comprehensive School
Skills
- Atlas & Cid Software proficiency
- Call handling efficiency
- Problem-solving
- Time management
- High-volume case processing
- Flexibility and adaptability
- Training and Development
Personal Information
Timeline
Unemployed
04.2025 - Current
Administrative Officer
Home Office
01.2024 - 04.2025
Warehouse Operative
Xbite LTD
01.2022 - 08.2022
Bartender
The Midland
06.2018 - 08.2021
Science -
Eckington Comprehensive School
Design & Technology -
Eckington Comprehensive School
Maths, English -
Eckington Comprehensive School
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