Johanna Zeber
Kingswinford,West Midlands
Summary
Friendly and enthusiastic Lead cleaner/ Residential support worker/ customer assistant/ Personal assistant, with over 20 years of specialisation in Customer relations. Able to learn new tasks quickly and proficient in growing key customer relationships. Represents the establishment with a friendly, professional demeanour at all times.
Overview
20
20
years of professional experience
Work History
Lead cleaner
J and J cleaning services
Kingswinford, West Midlands
11.2022 - Current
- Manage all day to day operations for a sucsessful independant cleaning buisiness,serving 15+residential clients across the Kingswinford and Dudley areas.
- Maintained a 5-star client rating and 100% customer retention rate by preforming detailed deep cleans and adhering to strict hygine standards.
- Increased monthly revenue by 25% within the first year through proactive networking, local marketing and referals.
- Manage budget procurement of eco friendly cleaning supplies and schedule management ensuring strict compliance with health and safety regulations.
Personal Assistant
Mrs H Virdee
Romsley, West Midlands
11.2018 - 05.2025
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Scanned and photocopied documents for office team members.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Updated shared calendars with accurate meeting and event information.
- Managed communication systems to enable smooth workplace connectivity.
- Actioned instructions to complete administrative tasks within deadlines.
Residential Care Worker
Cambrian group
Brierley hill , West midlands
01.2018 - 05.2020
- Conducted in-depth children assessments, examining behaviour and evaluating care needed.
- Assisted social workers with building, coordinating and leading programmes delivering high-quality continued support.
- Built trusting children relationships by displaying an in-depth understanding of needs throughout patient care.
- Created positive and safe environment rooted in warm and compassionate care, empathy and acceptance.
- Provided emotional support and guidance to children, building trust and positive relationships.
Night Replenishment colleague
Tesco
Cradley heath , West midlands
08.2015 - 05.2018
- Assisted in fulfillment of customer orders placed in person, via email, online and telephone.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Handled storage of articles in bins, floor, shelves and assigned areas according to product categories.
Personal Assistant to the Managing Director
MG property services
Brierley hill , West midlands
06.2006 - 01.2018
- Maintained extensive knowledge of company information and manager's schedule to provide updates and information to directors when needed.
- Cultivated an extensive knowledge of manager's preferences, requirements and schedule to provide best possible support and service.
- Managed bookings and arranged travel, transport and accommodation on behalf of directors when needed, making arrangements based on preferences and requests.
- Collated expenses onto windows 10 for organisational, filling and accounting purposes.
- Stayed on top of appointments and tasks to promptly remind managers of important jobs and deadlines.
- Attended meetings with managers to take minutes, as well as providing support on company information to manager.
- Acted as the first point of contact for managers by answering all correspondence, emails and phone calls.
Education
GCSEs -
Thorns school
Quarry bank , West midlands 1993
Skills
- Advocacy
- Customer-focused
- Accounting
- Caseload management
- Documentation management
- Social services
- Attentive listening
- Budget management
- Health and safety compliance
- Teamwork
- Staff supervision
- Reading comprehension
- Time management
- Training and Development
Timeline
Lead cleaner
J and J cleaning services
11.2022 - Current
Personal Assistant
Mrs H Virdee
11.2018 - 05.2025
Residential Care Worker
Cambrian group
01.2018 - 05.2020
Night Replenishment colleague
Tesco
08.2015 - 05.2018
Personal Assistant to the Managing Director
MG property services
06.2006 - 01.2018
GCSEs -
Thorns school