Johanna Sanchez Londono
London
Summary
Results-oriented professional with extensive experience in sales and customer service. Proven ability to build strong relationships and deliver exceptional service. Adaptable and energetic, thriving in dynamic environments while maintaining a positive attitude.
Overview
9
9
years of post-secondary education
8
8
years of professional experience
Work history
Facility Management
Scultor Capital ( Xenon)
LONDON
2025.12 - Current
- Communicated with event coordinators and facility management to verify availability of adequate and appropriate accommodation.
- Improved customer experience with proactive facility management.
- Monitored housekeeping stock levels, ensuring timely supply orders for smooth-running facility management.
FOH team member
Eatviet
LONDON, Mansion House
2025.09 - 2025.12
- Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
- Welcomed guests warmly upon arrival, setting a positive tone for their visit.
- Assisted in preparation of food and drinks, adhering strictly to hygiene standards.
- Prepared the dining area prior to opening hours for optimum readiness.
Waiter, Host
Courtyard wine Cellars
LONDON, Coven Garden
2025.03 - 2025.06
- Managed table settings for optimal dining experience.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Barista & waiter
Matris Bakery
Russell Square, London
2024.10 - 2025.02
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Assisted in inventory control measures for effective stock management.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Provided a welcoming atmosphere to customers, promoting return visits.
Assistant catering
One Housing
, London
2023.03 - 2024.07
- Prepare the dining area for service, which may include moving and/or setting up furniture and trolleys, cleaning putting away after service.
- Assist in the preparation, cooking and serving of food and beverages as instructed.
- Clean catering areas to regulated standards as directed.
- Inform the Unit Supervisor of any defects in equipment or premises.
- Undertake any other duties that may be required for the effective operation of the catering establishment.
Waitress / runner/ preparation of board cheese
Boro Bistro
2022.01 - 2022.07
- Trained in cheese varieties and traditional appetizers served at the restaurant.
- Cheese Girl; Preparation and decoration of French cheese boards and different appetizers such as French saucisson boards, tapenades.
- Assisted serving staff during peak hours to maintain service quality and customer satisfaction.
- Supported food runners by delivering orders and gaining knowledge of typical French dishes.
F0H member
JP MORGAN International Bank Private Restaurant
, London
2019.05 - 2021.12
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Collaborated with team members for seamless front-of-house operations.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Waitress
SHORYU Japanese Restaurant
2018.11 - 2019.07
- Delivered exceptional customer service in a fast-paced team environment, enhancing overall dining experience.
- Coordinated delivery of plates and drinks, ensuring timely refills and support during service.
- Supported team during peak hours by assisting with orders and maintaining workflow.
- Recorded customer orders for food, drinks, and desserts.
Education
Bachelor of Science - Business Management
University of Bedfordshire
London 2020.01 - 2025.09
English classes - Level 1, Level 2
Collage of Northeast London
London 2017.09 - 2019.06
English language classes - A1
Great Lion academy
London 2016.02 - 2016.07
Commercial assistant course - A1
IES council of Tineo
Spain 2006.09 - 2007.06
Languages, IT, and other data:
English
Advanced
Spanish
Native
Excellent control of IT, Word , Excel, Power Point
Intermediate
Affiliations
I enjoy travelling and experiencing different cultures, which has strengthened my adaptability and appreciation for diverse perspectives. Outside of work, I am a passionate cyclist and enjoy gardening as a way to relax, stay focused, and maintain a healthy work-life balance.
Timeline
Facility Management
Scultor Capital ( Xenon)
2025.12 - Current
FOH team member
Eatviet
2025.09 - 2025.12
Waiter, Host
Courtyard wine Cellars
2025.03 - 2025.06
Barista & waiter
Matris Bakery
2024.10 - 2025.02
Assistant catering
One Housing
2023.03 - 2024.07
Waitress / runner/ preparation of board cheese
Boro Bistro
2022.01 - 2022.07
Bachelor of Science - Business Management
University of Bedfordshire
2020.01 - 2025.09
F0H member
JP MORGAN International Bank Private Restaurant
2019.05 - 2021.12
Waitress
SHORYU Japanese Restaurant
2018.11 - 2019.07
English classes - Level 1, Level 2
Collage of Northeast London
2017.09 - 2019.06
English language classes - A1
Great Lion academy
2016.02 - 2016.07
Commercial assistant course - A1
IES council of Tineo
2006.09 - 2007.06