JOHANNA Peng
London,UK
Summary
A versatile worker and a quick learner. A contributor to a vibrant atmosphere and creative, original ideas.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Live streaming expert
Alibaba
Hangzhou
2023.07 - 2023.12
- Introduced various details about products in the catalogue
- Advised clients on best practices for engaging audiences during their own livestreams thereby increasing their reach.
- Increased viewer engagement by creating and delivering interactive livestream content.
Retail assistant
Sisyphe Bookstore
Hangzhou
2023.02 - 2023.06
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Maintained clean shop floor, promoting a welcoming environment.
- Helped in the setup of special events and promotional activities within the store.
- Delivered excellent customer service by answering queries and providing product information.
Restaurant waiter
Ice Dream Matcha and Desert
Hangzhou
2022.02 - 2022.08
- Improved customer dining experience by delivering attentive and personalised service.
- Executed effective communication while accurately taking orders from guests.
- Maintained up-to-date knowledge of menu items to deliver tailored recommendations.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
Education
Master of Arts - Film Studies
UNIVERSITY COLLEGE LONDON
London, UKBachelor of Arts - Bilingual Broadcasting
COMMUNICATION UNIVERSITY OF ZHEJIANG
Zhejiang, China 2021.01 - 2025.01
Skills
Languages: English(Fluent), Chinese(Native)
Communication
Friendly disposition
Proactive learning
Patient and calm nature
Microsoft Office Suite
Visa
Student Visa(20hrs p/w)
Valid until 21 January 2027
Timeline
Live streaming expert
Alibaba
2023.07 - 2023.12
Retail assistant
Sisyphe Bookstore
2023.02 - 2023.06
Restaurant waiter
Ice Dream Matcha and Desert
2022.02 - 2022.08
Bachelor of Arts - Bilingual Broadcasting
COMMUNICATION UNIVERSITY OF ZHEJIANG
2021.01 - 2025.01
Master of Arts - Film Studies
UNIVERSITY COLLEGE LONDON