Johanna Newport-Griffiths

• Mentored new staff members, contributing to a supportive workplace culture that prioritized teamwork and collaboration.
• Developed strong relationships with people, family members and external partnership organisations, fostering trust through consistent communication and active listening.
• Contributed to the development of person-centered care plans, promoting independence and well-being among our people.
• Facilitated successful transitions between services by collaborating closely with case managers, families, and other service providers.
• Person centered active support for all people supported to allow for skills development to allow for improved quality of life. Including identifying barriers and gap to peoples learning, to resolve these where possible
• Coordinated community outings and activities, enriching the lives of clients through social engagement opportunities.
• Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
• Efficiently managed time-sensitive tasks such as appointment scheduling or transportation arrangements for clients.
• Collaborated with multidisciplinary teams and healthcare professionals to create comprehensive support strategies for clients with complex needs.
• Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
• Managed medication administration processes for multiple clients, adhering strictly to established protocols for accuracy and safety purposes.
• Participated in ongoing professional development opportunities to stay current on best practices in the human services field.
• Implemented behavior management techniques to address challenging behaviors while maintaining a positive therapeutic environment for all clients.
• Conducted risk assessments for potential hazards within the home environment, ensuring client safety at all times.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Delivered high-quality care to clients with diverse needs, ensuring a safe and comfortable living environment.
• Played a key role in the development and implementation of new policies, procedures, and protocols to improve service quality.

• Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
• Mitigated patient-care risks with regular equipment safety checks.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• encourage mental stimulation, social interaction, personal hygiene while ensuring privacy and dignity.
• Provide a safe and secure environment for residents within their home
• Use of supplies and equipment in compliance with COSHH regulation.
• Safeguarding residents, mandatory reporter
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• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure, while ensuring a safe environment
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Hoist/ mechanical lifting trained

• all aspects of caring for decease and bereaved families.
• collecting deceased from private residents, hospital and residential nursing home.
• treating family and deceased with respect and dignity.
• 24 hours call out including coroners work.
• heavy lifting trained
• Worked outside in all weather conditions.
• Upheld quality standards for Dignity.
• Improved product quality with meticulous attention to detail during inspection and sorting processes.

assisted customers and ensured a positive working enviroment