Johanna Mulugeta
lydenburg
Summary
Detail-oriented Data Capturer proficient in data entry and document management. Ensures accuracy and timeliness in data capture, adhering to data protection regulations while maintaining confidentiality. Streamlines processes to enhance record-keeping efficiency and support business operations.
Overview
11
11
years of professional experience
Work History
Data Capturer
SMS Mining
lydenburg
03.2021 - Current
- Scanned documentation and entered into database to maintain accurate records.
- Captured and entered data with high accuracy, meeting strict deadlines for multiple projects.
- Maintained confidentiality of sensitive information, adhering to data protection regulations.
- Organised files, faxed reports and scanned documents into document management system.
- Performed data updates on information in company system.
- Corrected errors in data to prevent duplication across systems.
Administrator
G4 Mining & Civils
lydenburg
09.2019 - 11.2020
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Managed client correspondence, order tracking and data communications.
- Completed daily billing, collections and reporting duties.
- Set up new files and assigned tracking numbers.
- Scheduled appointments and maintained master calendar.
Store Manager
Emoyeni Bottle Store
lydenburg
09.2015 - 09.2018
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Implemented theft prevention measures to reduce store losses.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Enforced team compliance with health and safety requirements to maintain standards.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Managed finances by controlling budgets and authorising expenditures.
- Devised promotional offers and discounts to peak customer interest.
- Developed loyalty programmes to reward repeat customers and strengthen brand allegiance.
- Negotiated with suppliers to secure competitive prices, improving store profitability.
- Streamlined operational procedures, reducing time spent on administrative tasks and enhancing efficiency.
Education
Certificate of Higher Education - Advanced Computer Literacy (IT)
Mentum Training College
Lydenburg, MP01-2014
National Cirtificate - Gr 12
Klipspruit Combined School
Lydenburg, MP01-2010
Skills
- Data entry
- Document scanning
- Microsoft Office
- Data management
- Confidentiality adherence
- Customer service
- Time management
- Attention to detail
- Problem solving
- File organization
- Team collaboration
- Process optimization
- Administrative support
- Computer skills
- Microsoft Office proficiency
- Quality Control
- Fast typing
- Interpersonal communications
- File maintenance
- MS Excel
- Editing
- Sensitive material handling
- Deadline-oriented
- Independent working
- Multitasking
- Employee training and development
- Strong interpersonal skills
- PC proficient
- Text editing software
References
- W Baartman, M/O, SMS Mining, 0764206468
- J Brough, Site Agent, G4 Mining, 0767522785
- J Mathebula, Lecturer, Mentum College, 0132354598
Languages
Afrikaans
Advanced
C1
English
Intermediate
B1
zulu
Upper Intermediate
B2
sepedi
Upper Intermediate
B2
Hobbies and interests
- travelling
- watching tv
- cleaning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Data Capturer
SMS Mining
03.2021 - Current
Administrator
G4 Mining & Civils
09.2019 - 11.2020
Store Manager
Emoyeni Bottle Store
09.2015 - 09.2018
Certificate of Higher Education - Advanced Computer Literacy (IT)
Mentum Training College
National Cirtificate - Gr 12
Klipspruit Combined School