Johanna Hardy

• Member of Senior Leadership Team of 5, reporting to CEO.
• Developed organizational strategy and top-level strategic objectives for 8-year strategy to 2030.
• Produced operational plan with 4 strategic aims, 35 plan actions and related KPIs.
• Managed 15 service managers and officers to oversee successful delivery of operational plan.
• Oversaw management of helpline and webchat services, 60+ peer support groups, Grant-making Programme, Wellbeing Programme which supported over 11,000 single parent families.
• Secured partnership with major funder which enabled distribution of £500,000 in direct grants to 300 individual families.
• Achieved Advice Quality Standard and maintained repeat accreditation since 2022, which secured 2 government contracts for advice work.
• Held responsibility for £1.5M+ service budget and achieved cost savings of over £60k in year.
• Led on 2 restructuring exercises to address funding shortfalls and deliver strategic objectives with 4% reduction of funding.
• Championed role of Designated Safeguarding Lead by delivering comprehensive training to 50+ staff, ensuring compliance and increased confidence around safeguarding across teams.
• Service lead for fundraising, bid writing, and corporate partnerships securing over £1m to deliver both core and new service offers.
• Led on service design of innovative partnership initiative which signed 12 partners and expanded from 4 to 30 London boroughs.
• Media spokesperson, representing Gingerbread in national media, notably highlighting impact of cost-of-living crisis on single parent families on BBC and Sky News, increasing Gingerbread's public reach by several 100,000.

Key achievements: exceeded 100% contract performance targets across advice services; secured renewal of government contracts from Department for Education and HMRC for 2 successive multi-year funding rounds.

• Oversaw management of national helpline, digital advice products, 18-month pilot peer support group model, 6-month pilot parent to parent call-back offer reaching more than 50,000 parents and carers in total.
• Managed team of 7 paid staff, 30 volunteers and 22+ clinical consultants.
• Budget management of £1m+ department budget, achieving performance targets in budget.
• Bid writing, statutory, trust and corporate fundraising, co-wrote over 50 funding proposals securing £1M+ annually to deliver core and new services.
• Designated Safeguarding Lead, delivered bespoke training to 100+ staff and volunteers, ensuring compliance with safeguarding policies.
• Represented Young Minds at national conferences, engaging with 200+ stakeholders; facilitated discussions leading to three new partnerships with key organizations.
• Senior media spokesperson, representing Young Minds in national/ local tv, print and radio media on 50+ occasions increasing public reach by over 500,000+.
• Represented charity on Heads Together campaign with 3 Royal patrons, at 12 monthly events which led to successfully embedding 3 new high level corporate partnerships.
• Initiated 2 new service models using co-production techniques which lead to securing 2 new grants from key funders of innovation projects.

Key achievements: worked on 3 Charity of the Year partnerships, plus 2 Christmas appeals. Heads Together Campaign service lead with 3 multi-national corporates. Participated in the development of digital parent network engaging over 2000 parents and carers.

• Managed 10 multi-site services. Led strategic development, fundraising, and quality assurance for 7 London offices.
• Supervised project managers in 7 London-borough based offices and achieved 100% performance targets across all contracts.
• Managed team of 40+ staff and 400+ local support groups, thereby supporting over 12,000 families annually.
• Oversaw £1.5M+ budget and secured funding from 20+ local authority contracts.
• Secured funding from Department for Education and Department of Health national prospectus funding round to maintain national programme portfolio.
• Led PQASSO quality accreditation for the entire organization which secured 2 major funding contracts.
• Safeguarding lead for 7 London offices ensuring compliance with statutory regulation of activity.
• Interim Director of Operations, managing 2 national services and 3 regional offices which ensured achievement of operational plan during period of leadership change.

Key achievements: doubled service delivery team from 20+ to over 40 staff; collaborated on the Every Disabled Child Matters campaign; successfully acted up as Director during a period of change management.

• Led public-facing information services delivered by team of 6, developed 30+ information resources, and helped establish freephone national helpline answering 22,000 enquiries annually.

Key achievements: digitized bookshop and publications operations; helped establish national helpline service reaching more than 20,000 families.