Johanna Egner
Brighton,East Sussex
Summary
Analytical Operations Specialist experienced in enhancing operational performance through data-driven insights and cross-functional collaboration. Delivered impactful solutions by identifying gaps in system and customer journeys, conducting root cause analysis to address risks and inefficiencies, and implementing initiatives from analysis to global execution. Maintained strong organisation and attention to detail while managing competing priorities and driving continuous improvement across processes.
Overview
10
10
years of professional experience
Work History
Project Analyst
American Express
Brighton, East Sussex
2016.08 - Current
- Identified operational gaps through structured gap and root cause analysis across systems and customer journeys.
- Translated data insights into strategic recommendations, improving end-to-end performance, reducing cost and increase digital containment.
- Led cross-functional transformation initiatives, deivering process and system improvements.
- Drove global rollout of strategic initiatives, effectively influencing stakeholders without direct authority to achieve alignment and measurable outcomes.
Education
Diploma of Higher Education - Environmental Science
Open University
Milton Keynes2026-01
Skills
- Project management
- Data analysis
- SQL programming language
- Microsoft Excel
- Root Cause Analysis
- Attention to Detail
- Time-management
- Team collaboration
- Communication efficiency
- Creative thinking
- Relationship-building
- Active listening
- Team oriented
- Self-motivation
Timeline
Project Analyst
American Express
2016.08 - Current
Diploma of Higher Education - Environmental Science
Open University