Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
SoftwareDeveloper
JOHANNA DIAZ

JOHANNA DIAZ

Cardiff,United Kingdom

Summary

I am a highly analytical individual with a strong passion for understanding how and why things happen. With a bachelor’s degree in Psychology, a Postgraduate Certificate in Forensic Psychology, and currently pursuing my MSc, I’m eager to apply my skills in a challenging role. I hold settlement status and am actively seeking to relocate to a new city where I can embrace fresh opportunities and contribute my expertise in a dynamic environment.


In addition to my academic background, I am dependable, creative, and thrive in both team and individual settings. I am looking for a company that values professional growth and offers a fast-paced, practical environment. In return, I bring reliability, strong organizational skills, and a determination to succeed in any challenge I undertake.

Overview

13
13
years of professional experience
2033
2033
years of post-secondary education
1
1
Certification

Work history

Receptionist

Zenith by CRM Ltd
Cardiff, Wales
05.2023 - 12.2024
  • Check-Ins, Check-Outs, and Payments: I manage resident check-ins and check-outs, handle national and international payments, and ensure smooth transitions for all residents.
  • Room Inspections and Customer Assistance: I conduct room inspections and provide prompt customer support, addressing concerns and maintaining resident satisfaction.
  • Communication and Enquiries: I manage emails and inquiries, acting as the first point of contact, and delivering excellent customer service through clear and efficient communication.
  • Issued visitor and contractor passes and recorded visits on security system.

Hotelier

The Esplanade Hotel
Tenby, Pembrokeshire
08.2018 - 12.2024
  • Managed daily operations of a highly-rated hotel on the Pembrokeshire Coast, including customer reservations, payments, and issue resolution to ensure exceptional guest satisfaction.
  • Led staff scheduling, stock control, cleaning audits, and food & beverage quality to maintain operational excellence.
  • Streamlined processes and upheld high standards for consistently outstanding reviews and guest experiences.

Receptionist

Hampton by Hilton Hotel
Bristol, England
01.2023 - 03.2023
  • Managed customer reservations, ensuring accurate bookings and a seamless check-in/check-out process
  • Collected payments and handled billing inquiries with efficiency, including resolving any payment-related issues
  • Addressed guest concerns promptly, contributing to consistently high customer satisfaction and experience ratings

Teacher of Social Skills

Picassent Prison
Valencia, Spain
11.2013 - 07.2018
  • Led Social Skills Workshops: Organized and facilitated workshops on emotional intelligence, anger management, and other essential social skills, teaching women, juveniles, and dangerous men in psychiatric and other prison modules
  • Emotional and Behavioural Guidance: Conducted classes focused on managing emotions and promoting positive futures, offering alternatives to delinquency and encouraging inmates to participate in educational programs
  • Fostering Group Cohesion: Worked to improve group dynamics and create a more positive atmosphere within the prison, encouraging better relationships and a supportive environment among inmates

Clinical laboratory technician

Virgen Del Consuelo Hospital
Valencia, Spain
02.2012 - 02.2014
  • Prepare and test laboratory samples in accordance with approved procedures
  • Ensuring chemical inventory is maintained
  • Maintain sterile and safe work area to ensure accurate results of ATP testing
  • Updating laboratory & test procedures as necessary
  • Inspection of Medical and Non-Medical products

Education

Postgraduate Certificate - Forensic Psychology

Cardiff Metropolitan University
Cardiff
2022 - 08.2023

BSc - Clinical Psychology

Universidad Católica San Vicente Mártir de Valencia
Valencia, Spain
09.2014 - 07.2020

Higher Diploma - Laboratory Technician

IFPS - Cheste
Valencia, Spain
09.2010 - 06.2012

Certificate of Higher Education - Certified Nursing Assistant (CNA) and medical sciences

instituto pax (Technical Professional Institute)
Valencia, Spain
09.2008 - 06.2010

Skills

  • Front desk security protocols
  • Customer Service
  • Filing paperwork
  • Accounts payable procedures
  • Commercial Awareness
  • Professional and smart presentation
  • Meticulous and organised
  • Risk Assessment
  • Security understanding
  • Customer and client relations
  • Multilingual communication (Spanish, English, Valenciano, Italian)
  • Email management
  • Office admin
  • Professional attitude
  • Ethical decision making
  • Health and Safety Compliance

Certification

• Anger Management and Control Courses

• Self-Regulation of Anger

• Emotional Intelligence Course (6 weeks)

• Expert Course in Emotional Intelligence and Positive Psychology (IEPP) • Social Skills Workshop

• Spanish Judicial Psychology Course

• Re-education and Social Reintegration: Post-Penitentiary Assistance

Languages

English
Advanced (C1)
Spanish
Proficient (C2)
Italian
Intermediate
Valenciano
Upper intermediate

References

References available upon request.

Timeline

Receptionist

Zenith by CRM Ltd
05.2023 - 12.2024

Receptionist

Hampton by Hilton Hotel
01.2023 - 03.2023

Hotelier

The Esplanade Hotel
08.2018 - 12.2024

BSc - Clinical Psychology

Universidad Católica San Vicente Mártir de Valencia
09.2014 - 07.2020

Teacher of Social Skills

Picassent Prison
11.2013 - 07.2018

Clinical laboratory technician

Virgen Del Consuelo Hospital
02.2012 - 02.2014

Higher Diploma - Laboratory Technician

IFPS - Cheste
09.2010 - 06.2012

Certificate of Higher Education - Certified Nursing Assistant (CNA) and medical sciences

instituto pax (Technical Professional Institute)
09.2008 - 06.2010

Postgraduate Certificate - Forensic Psychology

Cardiff Metropolitan University
2022 - 08.2023

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JOHANNA DIAZ