Johancin Singh

• Monitored packaging activities to meet requirements of packing procedures and standards.
• Evaluated packaging, packing and labelling requirements to ensure compliance with Amazon standards and contractual agreements.
• Secured items with appropriate packing and padding to reduce damage risks.
• Assisted in packing services, ensuring customer satisfaction through careful handling of items.
• Enhanced picking and packing output through targeted team coaching and feedback.
• Maintained high standards of cleanliness and orderliness in the packing area.
• Demonstrated proficiency in using automated and manual packing tools, enhancing speed of operations.

During my tenure at the RAC, I was actively engaged in auditing customer service calls, providing critical insights into service approaches. This involved meticulously reviewing a variety of calls to assess the efficacy of customer interactions. Collaborating with diverse individuals, I participated in presentations and further call analysis sessions, fostering a comprehensive understanding of customer service dynamics.